Sdassist レビュー 

I want to share my friend’s terrible experience with this company in the hope that no other family has to go through the same ordeal.

My friend and her family were travelling from the UK to Turkey when their car broke down in Germany. Despite having cover with this company, they were left completely stranded, with young children and no accommodation or assistance provided. They had no idea where to go or what to do. Thankfully, they managed to contact a friend in Germany who allowed them to stay overnight, while they were told to move their car from the roadside.

They were forced to arrange everything themselves, which cost them a fortune, despite having paid for cover that they expected would help them in exactly this kind of emergency.

To make matters worse, when they contacted the company to claim their expenses back, they were told to wait 6–8 weeks. They waited patiently, only to contact them again and be treated appallingly by a female member of staff, who allegedly told them they would not receive any help or reimbursement and even swore at them over the phone.

This family went through an incredibly stressful and upsetting experience, especially with young children involved. Being left stranded in a foreign country is frightening enough, but to then be treated with such disrespect when seeking help is completely unacceptable.

What is the point of paying for cover if you are left to fend for yourself when you need it most?

I sincerely hope no other family has to experience the same treatment. Please think carefully before choosing this company, and make sure you understand exactly what assistance they will provide in an emergency.

To start things off I bought a breakdown cover from this company my car broke down in Germany we called this company multiple times when we first called they said they will open a file we then went to a known family member in Germany and we stayed there for 3 days while calling them and they didn’t pick up since the first call people do not waste your money here I got no help no compensation genuinely nothing even after to this day I’m still not getting anything I even have been threatened on call I told them I’ll post on social media and leave bad review and I’ve been told their ‘army’ of lawyers will come for me I’ve been sent voice notes that I have proof off saying that they will help if my car breaks down it’s in our messages and I got nothing no messages no nothing my car is currently still rotting in Germany don’t waste your money here I had to pay out my own money to take a plane to turkey then back to England but they told me if needed they would even pay for those tickets no they didn’t they didn’t do anything they just ghosted me don’t waste your money people

SLECHTE SERVICE! klacht pechbijstand slechte bereikbaarheid en onveilig advies!
Feiten - met bewijs van bel-momenten:
Ik had pech met rood lampje op dashboard, met 3 kleine kinderen in de auto in de warmte. Ik had dringend pechhulp nodig.
Ik moest meerdere keren bellen naar jullie centrale nummer +32 2 899 06 94 voor ik hulp kreeg:
• 20 augustus 13:42 - uitgaande oproep 0 min 3 sec
• 20 augustus 13:45 - uitgaande oproep 1 min 31 sec
• 20 augustus 14:29 - uitgaande oproep 1 min 22 sec
• 20 augustus 14:34 - uitgaande oproep 0 min 3 sec
• Ook gebeld naar +90 216 683 93 52 om 13:43
Dit bewijst de zeer slechte bereikbaarheid. Dit is geen pechhulp als je 4x moet bellen in noodsituatie.
E-mailen doe je niet als je met pech langs de weg staat. Dan moet je kunnen bellen en WhatsAppen. Beide waren uiteindelijk niet bereikbaar.
Onveilig advies:
Toen ik eindelijk iemand sprak, legde ik uit (ook in het Turks) dat ik een rood lampje had en niet verder wilde rijden.
Uw medewerker zei: "Rij maar door naar een lokale garage". Ik weigerde dit, omdat doorrijden met rood lampje gevaarlijk is, zeker met kinderen.

Na lange discussie werd er gezegd: berger komt binnen 45 minuten. Vervolgens moest ik weer een ander nummer bellen om die berger te regelen. Daarna was plots niemand meer bereikbaar - geen telefoon, geen WhatsApp! Uit wanhoop en met huilende kinderen in de hitte ben ik zelf verder gereden, met groot risico. Dit had nooit mogen gebeuren.

1. Erkenning dat de bereikbaarheid op 20 augustus zeer slecht was
2. Uitleg waarom uw medewerker adviseerde door te rijden met rood lampje?
3. Uitleg waarom ik na toezegging van een berger plots naar een ander nummer moest bellen en daarna niemand meer bereikbaar was??
4. Compensatie / terugbetaling!
Mijn Google-review is 100% gebaseerd op deze echte ervaring met bewijzen.
Ramazan

De slechtse ervaring. Zijn pure oplichters. Bij het afsluiten van een contract zou je een accu kabel krijgen. Al 2 jaar is het onderweg. Smoesjes verzinnen dat het pakket zoek is. Ga nooit met hun in zee.

Absoluut niet aan te raden. Een waardeloos bedrijf. Weggegooid geld

Kesinlikle tavsiye etmiyorum. Paranizi cope atin daha iyi. Hic olmazsa sigortam var diye guvenmezsiniz. Cevap vermiyorlar. Bin bir turlu bahane uyduruyorlar. Telefon numaranizi ezberliyorlar ve bakmiyorlar. Yani her seferinde baska bir numaradan arama yapmaniz lazim. Turkiye genelinde kapsama var diye sdassist yaptiriyim dedim hic bir yerinde cevap alamadim. Insanin basina bir is gelince YolYardim sirketine “musait olunca beni ararmisiniz” diye mesaj atarmi? Ben attim. Sakin ama sakin bu dolandiricilara bulasmayin.

I have been with this company since 2019 for breakdown full cover Europe and Turkey. And I brought so many friends as customer to this so called SD ASSIST who joined on my recommendation from the UK. In Summer 2024 , My car rear left tyre was punctured in Belgium. I called SD Assist for help they did not turn up giving many excuses they can find. I used my friend's car spare tyre but it did not last in Germany. I called SD Assist again in Germany. As usual, they did not turn up again. I had to re-inflate that spare tyre repeatedly until I arrived in Turkey. In Bolu a town in Turkey, spare tyre completely died on me, I once again with last hope I called SD Assist. But no avail as usual. SD Assist with false claims is trying to get attention of Turkish people living in Europe and the UK. I advised my close friends not to use this scam company as I told them my nightmare journey by car to Turkey in summer 2024.