i am satisfied with one of the jackets, just the material could be a lot better. also if i wouldâve known that i need to pay the package myself if i send it back i wouldâve only ordered one.... ãã£ãšèŠã
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Sollte die RÃŒcksendung einer Jacke tatsÀchlich ÃŒber 50⬠kosten? Dies scheint aufgrund der RÃŒcksendeadresse in China der Fall zu sein, und auf Anfragen und E-Mails erhÀlt man anscheinend keine Antwort.... ãã£ãšèŠã
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The jacket is beautiful and very comfortable. There werenât any delays in shipping and they sent me a link so that I could know when the package would arrive. Overall, great experience.
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Meine Bestellung kam innerhalb von ein einigen Tagen an.. hat lÀnger gedauet als gedacht aber bin sehr zufrieden mit meiner neuen Tasche :)
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"Seam" refers to a line where two fabrics or surfaces meet, which can symbolize unity & craftsmanship. Our mission is to bring you the latest fashion trends in clothing and accessories. We strive to capture effortless confidence and relaxed yet chic style that welcomes everyone.
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55 Colmore ROw , B3 2AA, Birmingham, è±åœ
- +1 786-481-4850
- support@seame-brand.com
- seame-brand.com
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TRUFFA
truffa, robaccia orrenda a prezzi spropositati...vergognatevi.punto
2026幎3æ13æ¥
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SEAME ããã®åç
Ciao,
Ci dispiace davvero leggere la tua esperienza negativa. Vogliamo assicurarci di comprendere bene il problema e trovare una soluzione. Ti invitiamo a contattarci direttamente a support@seame-brand.com
così possiamo aiutarti con un rimborso o unâalternativa.
Grazie per averci segnalato il problema.
Edelle
Low quality product that id the jacketâŠ
Low quality product that id the jacket I bought had nothing to do with the one advertised in the photo.
Low quality, irrelevant colour in comparison with the deceptive photo .
2026幎3æ11æ¥
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SEAME ããã®åç
Hi Ergati
Weâre really sorry to hear that the jacket did not meet your expectations. We take product quality and accurate representation very seriously, and weâd like to resolve this for you.
Please contact us directly at support@seame-brand.com
so we can assist you with a replacement, refund, or alternative solution.
Thank you for bringing this to our attention â we appreciate the opportunity to make it right.
Best regards,
Edelle
Refund policy
Has anyone else had a problem with getting a refund from Seame? I sent back a coat on Dec 31st and have the postal receipt but they won't give me a refund as say it has never been returned? Anyone got any advice?
2026幎2æ16æ¥
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SEAME ããã®åç
Hey Annabel
Weâre very sorry to hear about the trouble with your refund. To help resolve this as quickly as possible, please contact us directly at support@seameâbrand.com with your order number and your postal receipt or tracking information.
We appreciate your patience and look forward to helping you.
Edelle
Avoid if you need a refund
I bought a jacket from SEAME for my daughter in September 2025. Unfortunately it didnât fit so I shipped it back to China from the UK at my own expense as per their instructions. The tracking shows it arrived in China in October but is still in customs. It is now February 2026 and SEAME are still refusing to give me a refund for a mere £42.50! Iâm a single parent working 2 jobs and canât afford to lose this money. Terrible customer service. I suggest you avoid buying from SEAME at all costs.
2026幎2æ16æ¥
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SEAME ããã®åç
Hey Katey
We are truly sorry for the frustration and inconvenience youâve experienced. This is not the experience we want any of our customers to have.
Please contact us directly at support@seameâbrand.com with your order details and any tracking information you have. Once we receive this, we will investigate your return immediately and work to ensure your refund is processed as quickly as possible.
We understand how important this is, and we appreciate your patience while we resolve it.
Edelle
They take too long to ship stuff
They take too long to ship stuff.
Always they use UPS to ship their packages-most of the time UPS packages are not delivered to the receiver, itâs stolen or shipped back to the shipper (Sesame Gallery)- will never refund the money or admit Package was returned to them.
Also Sesame Gallery doesnât have good customer service.
I will never get stuff from them again, very disappointed with them.
Zero stars 0000
2026幎1æ27æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hey Nad
Weâre sorry to hear about your experience; however, we want to clarify that we are not Sesame Gallery. It seems there may have been some confusion regarding the store or shipment.
If this was intended for a different company, we recommend contacting them directly to resolve any delivery or refund issues.
Edelle
Sehr Zufrieden
Meine Erfahrung mit diesem Unternehmen war sehr gut. Die Mitarbeiter sind sehr respektvoll, höflich und hilfsbereit. Ich bin sehr zufrieden.
2025幎12æ20æ¥
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Terrible company do not use
Terrible company do not use. £70 Coat took 3-4 weeks to arrive it was cheap material looked awful. Cost £22 to resend back to china. ( didnât look like a Chinese site was not aware of costs to return or that I was buying from china ) then they wanted another £20 said parcel stuck at customs and I had to pay. Do cost over £ 40 just to try this cheap looking coat on. Totally awful, Non or this is brought to your attention whej ordering Still awaiting refund
2025幎10æ10æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hey there,
Thank you for taking the time to share your feedback.
Weâre truly sorry to hear that your experience didnât meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. Theyâll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
Good experience
The package was not able to arrive on Ibiza but I managed to receive it elsewhere. Service was friendly, item was nice too.
2025幎11æ8æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hi Juliette
thank you so much for your feedback! ð Weâre glad to hear you had a good experience and liked your item. Weâre also happy our team could assist you with receiving the package.
We appreciate your support and hope to serve you again soon!
Edelle
Very good quality for good price
Very good quality for good price. Would recommend ð€
Delivery took a long time tho, I live in germany and had to wait two weeks to get the jacket.
2025幎10æ24æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hi Coline
thank you so much for your review! ð Weâre glad to hear youâre happy with the quality and value of the jacket, and we truly appreciate your recommendation.
Weâre sorry the delivery took a bit longer than expectedâthank you for your patience. We hope you enjoy your jacket and look forward to serving you again!
Edelle
amazing quality and fast delivery!
2025幎11æ6æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hey Linda,
Thank you so much for your kind review!
Weâre thrilled to hear that you had a positive experience with SEAME. Your support means a lot to us, and weâre always here if you need anything in the future. If thereâs ever anything we can do to earn that fifth star, donât hesitate to reach out!
Thanks again for choosing SEAME â we look forward to seeing you again soon.
Edelle
Furchtbarer Artikel und noch schlimmerer Shop!
Ganz furchtbarer Mantel! Auf der Website sind keinerlei Informationen zum Material aufgelistet. Ãberall steht es werden qualitativ hochwertige Materialien verwendet und keine fÃŒr die Umwelt schÀdlichen. Der Mantel klmmt mit 100% Polyester daher, stinkt zum Himmel und meine haare und restliche Kleidung haben sich sofort statisch aufgeladen! AuÃerdem war kein GÃŒrtel enthalten. Der Mantel ist dÃŒnn wie Papier und hÀlt eben nicht wie beschrieben (im kÀltesten Winter) warm. Ich habe den Mantel retounieren wollen und es hÀtte mich mehr als der Mantel gekostet, da man die vollen Retourekosten NACH CHINA selbst tragen muss. Das Unternehmen gibt sich als ein deutsches Start up aus, produziert aber total billig in China und hat eben auch den Firmensitz dort. Was bedeutet: TEURE RETOUREN was man nur im Vorfeld hÀtte erfahren können, wenn man die AGB's öffnet und im kleingedruckten liest. Denn auf der Website steht unter Retoure auch lediglich: ,,Retouren sind innerhalb von 14 Tagen möglich " nichts von ÃŒber 60⬠Retourekosten und dann kann es auch noch beim Zoll landen! Am besten man liest immer erst die Bewertungen bei ,,trustpilot" zu solchen shops, denn dort steht genau dass was ich hier schreibe 100Ã. Auf der Seite selbst werden natÃŒrlich nur die gefakten ki Bewertungen gezeigt. Oder von Influenzern die anscheinend fÃŒr jeden S****Ạ(in diesem fall) Werbung machen. Absolut nicht zu empfehlen hier zu bestellen! AuÃer du willst einen 100% plastik Artikel, online bestellen bei einem Shop der dich dreist anlÃŒgt (keine billigen Materialien etc) und einfach nur Geld machen will, mit Massenware aus China (dann zu solchen Preisen) und mehr Geld am Ende fÃŒr die Retoure und Zoll zahlen als fÃŒr den Artikel selbst). Absolut dreist und eine Frechheit dass solche LÀden ÃŒberhaupt bestehen bleiben dÃŒrfen!
2025幎10æ10æ¥
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SEAME ããã®åç
Hallo Sarah
vielen Dank, dass du dir die Zeit genommen hast, dein Feedback mit uns zu teilen.
Es tut uns wirklich sehr leid zu hören, dass deine Erfahrung nicht deinen Erwartungen entsprochen hat. Wir verstehen, wie frustrierend das sein muss, und möchten das unbedingt richtigstellen. Bitte kontaktiere uns unter trustpilot@seame-brand.com
â dort wird dein Anliegen persönlich von unserem VIP-Kundendienstteam betreut. Sie werden sicherstellen, dass dein Fall schnell geprÃŒft und gelöst wird.
Wir entschuldigen uns aufrichtig fÌr die entstandenen Unannehmlichkeiten und danken dir fÌr deine Geduld und dein VerstÀndnis.
Edelle
Good a little short on the waist butâŠ
Good a little short on the waist but its so cute
2025幎9æ24æ¥
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SEAME ããã®åç
Hey there,
thank you so much for your lovely review! ð Weâre glad to hear you think itâs cute. We appreciate your feedback about the waistâyour input helps us improve our designs for the future.
Enjoy wearing it, and we hope to see you again soon!
Edelle
The jacket is beautiful and veryâŠ
The jacket is beautiful and very comfortable. There werenât any delays in shipping and they sent me a link so that I could know when the package would arrive. Overall, great experience.
2025幎10æ17æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hi Lily
thank you so much for your wonderful review! ð Weâre thrilled to hear that you love the jacket and found it comfortable. Weâre also glad the shipping process was smooth and that the tracking link was helpful.
We truly appreciate your support and look forward to serving you again soon!
Edelle
Jag Àr ganska nöjd med bestÀllningen
Jag Àr ganska nöjd med bestÀllningen
2025幎11æ3æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hej,
tack sÃ¥ mycket för din feedback! ð Vi Àr glada att höra att du Àr nöjd med din bestÀllning.
Vi uppskattar ditt stöd och ser fram emot att få hjÀlpa dig igen snart!
Edelle
SEAME ããã®åç
Hi there,
thank you so much for your wonderful review! ð Weâre thrilled to hear you love your choice and the quality. Your support means a lot to us!
Enjoy, and we canât wait to see you back soon!
Edelle
Would never order from here again
Would never order from here again. I ordered a coat and it was too big and too long. The material felt cheap, like it was something from Shein. The coat cost £60! I contacted them for a return and they donât offer free returns so I will have to pay for the returns postage myself.
2025幎11æ2æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hey Anjuna
Thank you for taking the time to share your feedback.
Weâre truly sorry to hear that your experience didnât meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. Theyâll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
Cool
Cool! it's a bit different colour from the picture. But I like it too! And customer service was excellent.
2025幎10æ16æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hi Mizuho
thank you so much for your feedback! ð Weâre glad to hear you like it, even if the color was a bit different from the picture. Weâre also thrilled that our customer service could help make your experience excellent!
We appreciate your support and hope to see you again soon!
Edelle
i am satisfied with one of the jackets
i am satisfied with one of the jackets, just the material could be a lot better.
also if i wouldâve known that i need to pay the package myself if i send it back i wouldâve only ordered one.
i would really appreciate if you could meet me half way here, cause itâs barely making sense sending the grey jacket back even tho i donât have a use for it.
i am expecting that we can find a solution here, cause it was saying the returning process was free on your website.
thank you, janine
2025幎10æ29æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hey Janine,
Thank you for taking the time to share your feedback.
Weâre truly sorry to hear that your experience didnât meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. Theyâll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
If I could id give no stars
If I could id give no stars
Horrendously slow delivery (7weeks)
Item I received was nothing like advertised. Cheap polyester blurry print and advertised as thick cotton material. Absolute joke, donât waste your money.
2025幎10æ29æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hey Jen
Thank you for taking the time to share your feedback.
Weâre truly sorry to hear that your experience didnât meet expectations. We understand how frustrating this must be, and we want to make things right. Please contact us at **trustpilot@seame-brand.com**, where your case will be personally handled by our dedicated VIP customer service team. Theyâll ensure your issue is reviewed and resolved as quickly as possible.
We genuinely apologize for the inconvenience and appreciate your patience and understanding.
Edelle
AUF KEINEN FALL BESTELLEN
Ich wÃŒnschte man könnte 0 Sterne geben!! So extremer MÃŒll den man da erhÀlt das Produkt sieht nicht ANSATZWEISE so aus wie auf den Bildern, die nehmen irgendwelche Pinterest Bilder und keine echten Bilder von deren Produkten. Die QualitÀt ist so schlecht komplett Plastik und wenn man es da n zurÃŒck senden möchte muss man den versand nach China komplett allein selbst bezahlen und organisieren ðð Versand etikett kriegt man nicht. Der Versand zu deren China Adresse kosten btw mehr als das Produkt was ich bestellt habe also : Bestellt da auf keinen fall!!
2025幎10æ27æ¥
èªçºçãªã¬ãã¥ãŒ
SEAME ããã®åç
Hallo Lilly
vielen Dank, dass du dir die Zeit genommen hast, dein Feedback mit uns zu teilen.
Es tut uns wirklich sehr leid zu hören, dass deine Erfahrung nicht deinen Erwartungen entsprochen hat. Wir verstehen, wie frustrierend das sein muss, und möchten das unbedingt richtigstellen. Bitte kontaktiere uns unter trustpilot@seame-brand.com
â dort wird dein Anliegen persönlich von unserem VIP-Kundendienstteam betreut. Sie werden sicherstellen, dass dein Fall schnell geprÃŒft und gelöst wird.
Wir entschuldigen uns aufrichtig fÌr die entstandenen Unannehmlichkeiten und danken dir fÌr deine Geduld und dein VerstÀndnis.
Edelle
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