I placed an order for the climber cca shoes in early December of 2023 it is march 2024 and have not yet received any item. They never return my email or Instagram Dms. I have reached out since Januar... もっと見る
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レビュアーのコメントを見てみましょう
De tres beaux produits mais la qualité est à améliorer. J'ai commandé un manteau qui a mis presque 4 semaines à arriver, les délais de livraison sont long mais ils pourraient être justifiés si la qual... もっと見る
企業が回答しました
DO NOT buy from SEAO KR. They do not answer emails or instagram DMS. Most likely a scam, judging from the other negative reviews. The website claims to ship items in “1 business day”. However it has b... もっと見る
企業が回答しました
I have been emailing these people for an update my purchases and they are unresponsive to emails!i bought so much clothing from them and i am worried that they wont be sending them reading all these r... もっと見る
1.8
期待以下
46件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
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SCAMMM
do not buy from this terrible unresponsive brand. Bought before looking at any reviews currently no emails back just wanted to see where my package was, and an update wasn't even sent back. Just want a refund at this point and cancel my order.
2023年3月17日
自発的なレビュー
Kr lab fashion からの回答
Bonjour Andrew,
Nous venons de créer un ticket de remboursement. Notre équipe essaie de gérer tant bien que mal les retours produits à travers les pays étranger, or nous ne pouvons pas nous adapter avec certaines politiques tel que l'indonésie. Pour ces raisons, nous ne garantissons pas de livraisons.
Jin
Terrible brand and customer service
Not even a single contact back after countless of emails. Just want a refund at this point
2023年3月17日
自発的なレビュー
Kr lab fashion からの回答
Hello Andrew,
I am sorry to hear that you have not received a response despite your many emails. I understand how frustrating this can be for you and I sincerely apologize for the situation.
In order to better understand what happened, could you please provide me with more details, such as the date and time you sent your emails, the subject of your requests, and the reference number of your order? This will allow me to review your case and provide you with appropriate assistance.
As for your refund request, I assure you that we want to resolve this situation to your satisfaction. If you could provide us with more information about your order, we can process your request quickly.
Thank you for your patience and cooperation. We look forward to hearing from you.
Listen to other reviews
All the other reviews are absolutely true. DO NOT BUY FROM THEM! I originally did so just to support what I thought was a small business with original designs, but they're genuinely awful.
1) their products are dropshipped from China. You can find the EXACT SAME designs on Taobao for maybe 10USD. They don't design any of their own products. You can also find them on AliExpress.
2) They don't respond to emails. Try writing an email to customer service, because it will bounce back immediately
3) I filed a claim with Paypal right after purchase, since I discovered this company is fraudulent. They provided tracking info pretty quickly, but the tracking info was of some sketchy Chinese carrier and it was completely fake.
4) Shipping took MONTHS. They're not a Korean company, but some shoddy European one that poses as Korean and dropships from China.
5) It said my product delivered, but I never received it. I live in the middle of the woods and receive a ton of packages, and never had I ever had a single package stolen from me. The day that the package was "delivered" to me, I had a few other packages from big name companies like Amazon sitting on my porch, but this package was nowhere in sight.
DO NOT BUY FROM THEM!! Take their products and reverse image search it on Taobao or Aliexpress. They rip off other businesses and these designs are NOT THEIRS!!!!
2023年1月1日
自発的なレビュー
Kr lab fashion からの回答
Hello Lena,
I apologize for the previous confusion. If you are sure that you purchased from another site and they dropshipped products from China, I highly recommend that you contact that company's customer service to resolve the situation.
If you have any concerns about our products or our company, please feel free to contact us directly to discuss the situation.
Kind regards - Lim
AVOID IT! SCAM AND DON'T REPLY TO MAILS
The items I bought took almost 2 months to get here, and it looks like some cheap product.
On the website there is a banner that says "free shipping and returns worldwide". The shipping costed me 5 euros, and looks like I can't return the product.
I want to make a return, and I wrote 3 mails for it, and received any answer. Would never buy from them again!
2022年12月28日
自発的なレビュー
Kr lab fashion からの回答
Hello,
We are sorry for the inconvenience you have encountered with your order. We understand that you are disappointed by the quality of the product received and the delivery time.
We offer free shipping and free returns worldwide. However, return shipping costs may be charged to the customer in some cases, especially if the products are not defective or if the return request is made after a certain period.
We are sorry if you have not received a response to your previous emails. We have recently experienced high demand and this may have caused delays in our responses. We apologize for the inconvenience.
We would like to resolve your issue quickly and invite you to contact us again at our customer service email address "info@seao-kr.com". We will do our best to find a satisfactory solution for you.
We look forward to providing you with a pleasant shopping experience in the future.
Sincerely,
Hwajin Seao-kr. Customer Service
Un très bon design, une qualité à revoir...
De tres beaux produits mais la qualité est à améliorer. J'ai commandé un manteau qui a mis presque 4 semaines à arriver, les délais de livraison sont long mais ils pourraient être justifiés si la qualité du produit était à la hauteur. A la réception, les détails en plastique qui devraient être en métal sur un manteau à plus de 300€ déçoivent. Si vous cherchez avant tout un produit original seao-kr peut être intéressant mais si vous préférer miser sur la qualité je ne vous recommanderai pas cette marque.
2023年1月17日
Kr lab fashion からの回答
Thank you for taking the time to leave a review of our product.
Our pieces are assembled by hand, this step of the manufacturing process takes time and slows down our shipments. We understand that the wait to receive the parts can be frustrating. We are working on a solution for a much faster delivery in the future.
We apologize to hear that you were not completely satisfied. Could you please provide specific details on what you did not like about the product's quality?
It is possible that the product may have been damaged during shipping, in which case, we would be happy to offer an exchange for a product in good condition. We value your feedback and will do our best to resolve this issue. Please do not hesitate to contact us if you need any further assistance.
Kind regards - Lim
Kr lab fashion からの回答
Hello Celeste
I took the liberty of observing the status of your order through your name and surname mentioned here.
We understand that you may be worried about your recent order of the "Sweaters Knit Double Zip Cardigan." We want to assure you that it was shipped on January 7th and that it may take 25 days for it to arrive due to the Korean New Year holidays.
We apologize for any inconvenience this may cause and appreciate your patience as we work to get your order to you as soon as possible.
We have sent you an email on January 7th with a link to track your package, please follow the link to check the status of your package and for any other updates.
If you have any further questions or concerns, please do not hesitate to reach out to us through this chat or by email : info@seao-kr.com for any assistance with your order.
Thank you for your understanding.
Sincerely,
Lim
DO NOT BUY
DO NOT BUY. Seems to be some kind of dropshipping scam (they put pictures of nice items on their site and then send you a vaguely similar item from Aliexpress)
Ordered an item and didn’t get any shipping notifications for 3 weeks. Tried to email them and they blocked my email. Finally responded on instagram. Item came in and it was completely different. It was a cheap tacky jacket that I found on Ali Express (which makes sense since the shipping notifications that I finally got said the item shipped from China, even though they are a French/Korean site)
They admitted it’s not the same item and said they would process a refund. Since then I’ve had no refund and they won’t reply back to my messages.
Avoid at all costs.
2022年11月18日
自発的なレビュー
Kr lab fashion からの回答
Hello
We have recently observed that several of our customers have been facing similar problems to yours and we are sincerely sorry for the inconvenience. We would like to inform you that our brand is often scammed through fake accounts, fake contests on social networks.
To avoid any confusion, we would like to clarify that our official website is "seao-kr.com" and that we will never ask for personal information through social networks. We are taking measures to fight against these fraudulent practices and we encourage our customers to be vigilant when they are solicited by suspicious offers on social networks.
We would also like to inform you that our brand offers its own collections and does not sell any products on third-party sites such as Alibaba or others. We are aware that these third-party sites offer counterfeit products at very low prices, which may cause confusion and disappointment to our customers.
We are committed to providing our customers with high quality products and superior service. We hope this information will be helpful for you and that you will continue to trust our brand.
Sincerely,
Lim
Seao-kr. Customer Service
improve wait time and general updates!
bought a item close to a month now and still no updates on shipping, have contacted them through emails and have not gotten any response, only have gotten a response on their instagram but even then takes forever. have requested for a refund so hopefully i’m able to get that but looking from the other reviews seems unlikely
UPDATE: so like one of the other reviews, this isn’t a scam, the products just take ages to arrive and you genuinely have to be patient and wait since the products are produced and shipped from China. bought a pair of shoes and did not come in a box and the inside smelt of paint. however the shoes do look and feel some what well made so hopefully the wait would have been worth it 👍🏼
2023年1月4日
自発的なレビュー
Kr lab fashion からの回答
We sincerely apologize for the delay in the delivery of your order.
We can confirm that your package has been shipped and it should arrive in early January. We understand that this delay may be frustrating and we sincerely apologize for any inconvenience it may cause you.
We hope you will understand our situation and give us the opportunity to show you our professionalism and commitment to customer satisfaction. If you have any questions or concerns, please don't hesitate to contact us info@seao-kr.com
Sincerely,
Hwajin
Bad Service / Lack of response
I have sent multiple email inquiries regarding the status of my order, it has been 3 1/2 weeks and it says it has not shipped. On top of that, nobody is responding to my emails. I am very unhappy with this service.
2022年12月7日
Kr lab fashion からの回答
Hello RJ,
I am writing to inquire if you were able to resolve your issue with our assistance. If you require further help, please do not hesitate to contact us. We are here to help you find a solution.
Thank you for your trust,
Hwajin
AVOID AT ALL COSTS. Frauds, cheap AliExpress BS
The clothes I received looked different than in pictures on the website and the materials were not the same either. Very very very low quality and the tags on the merchandise wasn't even the same brand name/label seen on site and had misspellings and broken English. Extremely disappointed considering I spent $75 on one jacket and $55 on the other only to receive super crappy AliExpress merch. Would never buy from them again. Frauds.
2022年12月30日
自発的なレビュー
Kr lab fashion からの回答
Hello,
Thank you for your interest in our brand. I am sorry to inform you that we do not work with Aliexpress. We cannot guarantee the quality and authenticity of products sold on this platform. If you wish to purchase our products, I recommend buying them directly from our website or from authorized resellers.
Thank you for your understanding,
Hwajin
Very Poor
5h1t, wrong size, no refund, 33 days to diliver, not responding to me wanting to refund. Its a scam do not buy anything form them
2022年12月25日
自発的なレビュー
Kr lab fashion からの回答
Hello,
I am truly sorry that the size of your order does not fit you. We do our best to provide the best sizes and fits possible, but sometimes mistakes can happen.
Please contact us via email at info@seao-kr.com so we can assist you in finding a solution. We are here to help and will do everything we can to make you happy.
Thank you for your trust,
Hwajin
Huge shame, apparels looked good…
I really wanted to wait and see if something will come from this website.
But nothing. I thought for a moment that they improved somehow their customer service…nope.
My parcel went (from what i’ve been told) on 30th of november. I’ve still received nothing to this date.
Just a scam. Truly unprofessional.
Update :
After multiple discussions with the staff, i can say that the apparels arrived here, and it’s awesome.
Everything looks nice.
They really need to improve their customers service and the shipping wait (almost a month…)
I’ve ordered shoes, hats and sweatshirt. So to be clear for anyone passing by : it’s real, but you’ve to be patient.
2022年11月24日
SCAM website + UNRESPONSIVE “staff”
DO NOT buy from SEAO KR. They do not answer emails or instagram DMS. Most likely a scam, judging from the other negative reviews. The website claims to ship items in “1 business day”. However it has been a week or so and yet there have been no updates on my items being shipped. Contacted them via different channels but they pretend not to see it and continued posting instagram stories. Shipping company (YUNEXPRESS) they use does not reflect my item being shipped as well.
2022年12月11日
Kr lab fashion からの回答
Hello,
I apologize for the wait you have experienced in receiving your order. We have experienced delays in our shipments due to the prodution, which has affected our supply and delivery chains. We are doing our best to deliver to you in the shortest possible timeframe, but delivery may take up to 25 days.
I hope you were able to resolve your issue while waiting for your order. If you need further assistance, please do not hesitate to contact us info@seao-kr.com. We are here to help and will do everything we can to make you happy.
Thank you for your patience and trust,
Hwajin
Scam
1 mois que j’ai commandé toujours rien reçu , pas de réponse par e-mail. Édit : j’ai enfin reçu , c’est du dropshipping , mauvaise qualité ,faites une recherche par image vous tomberai sur des sites chinois avec les mêmes produits moins chères.
2022年12月9日
Kr lab fashion からの回答
Bonjour,
Je suis désolé de l'attente que vous avez dû subir pour recevoir votre commande. Nous avons connu des retards dans nos expéditions en raison d'une double production suite à la rupture de notre premier stock, ce qui a affecté nos chaînes d'approvisionnement et de livraison. Nous faisons de notre mieux pour vous livrer dans les délais les plus courts possibles, mais il peut arriver que la livraison prenne jusqu'à 25 jours.
J'espère que vous avez pu résoudre votre problème en attendant votre commande. Si vous avez besoin de plus d'aide, n'hésitez pas à nous contacter par e-mail : info@seao-kr.com
Nous sommes là pour vous aider et nous ferons tout notre possible pour vous satisfaire.
Merci de votre patience et de votre confiance,
Hwajin
They are pretty nice
They are pretty nice, still waiting for my package and so excited to get the stuff! They answer every time I have asked questions and really good at helping!
2022年12月1日
Kr lab fashion からの回答
Hello,
Thank you for your message. We are glad to hear that you are satisfied with our products and service. We appreciate your trust.
Best regards,
Hwajin
A eviter
Site de vente à éviter !
Temps d'envois très long et politique de retour complètement fausse. Aucune réponse après plusieurs envois de mail avec mon email lié à l'achat mais réponse immédiate lorsque j'envoie avec autre email pour les mêmes demandes (demande de retour et remboursement).
Après 1 mois d'attente et d'envoi de mail quotidien je reçois enfin une réponse comme quoi je serais remboursé, joint à cette réponse un screen d'un faux remboursement qui ne m'a bien sûr jamais été envoyé.
Ne surtout pas acheter sur ce site.
2022年8月24日
自発的なレビュー
Article non conforme à la photo, envoie long je ne recommande pas
J’ai commandé un article, j’ai reçu quelque chose de totalement différent que sur la photo en + d’avoir un délais de livraison très long
2022年11月22日
Kr lab fashion からの回答
Bonjour Djino,
Nous sommes sincèrement désolé d'entendre qu'un dépareillé a été créer.
Pour nous aider à résoudre votre problème, pourriez-vous s'il vous plaît nous fournir plus d'informations sur ce qui s'est passé? Quel est le problème que vous avez rencontré et quel produit avez-vous acheté? Si possible, veuillez également nous envoyer une photo ou une vidéo de la situation afin que nous puissions mieux comprendre ce qui s'est passé.
Nous sommes là pour vous aider et nous ferons tout notre possible pour trouver une solution à votre problème.
Merci de votre confiance,
Hwajin
Never received my parcel
Never received my parcel. Don’t buy here. It’s a scam. They will say that they going to ship it,but they are not.
2022年10月13日
Kr lab fashion からの回答
Hello Khulan,
We are sincerely sorry for this experience.
It turns out that I notice that your order was returned to us on 04/11/22 due to a delivery error. We invite you to contact the company FEDEX, 0 820 12 38 00 (merchant number) in order to know a little more about this incident.
On our side, we will do everything possible to ship your package again.
Please note that we can be reached by e-mail: info@seao-kr.com for all follow-up requests.
Best regards,
Hwajin brand-manager
Scam Shop, No Client Service
I ordered on the September 4, 1 month later i send them a email for a update. They didn’t answer. I had to contact them by instagram on my 15k account for an answer: They don’t make the bag that i paid for anymore. What is that ? I’ve been waiting for a refund since. They scam people
2022年9月4日
自発的なレビュー
Kr lab fashion からの回答
Hello Lordie,
I notice that your order could never be shipped. We apologize for the inconvenience and are very sorry.
To add some context, your package remained on the shipping list as of the date of receipt on 01/11 and this until today. We note that there have been no inquiries regarding any defective, damaged or non-conforming items.
We will now start a refund procedure.
Can you confirm that you have received the refund?
Thank you in advance for your confidence,
Lucian brand-manager
Scam Shop
This shop is the biggest scam. The company is blocking emails and you can´t return your product because you get no information where you to send it to.
2022年10月15日
Kr lab fashion からの回答
Hello Matt,
Please know that our customer service department does its best to answer all of our customers' questions. We guarantee that no emails are blocked.
We have proof that the email used for order #1228 was not restricted. Furthermore, we invite you to contact our management on this point
Our return policy states that the customer has 30 days after receipt to send a return request regarding a defective, damaged or non-conforming package.
Please note that you have a return slip in your package.
To date, no product return has been received, which prevents us from proceeding with a refund of the product or an exchange. We invite you to download the return slip received by e-mail in order to send us the package for an exchange.
Thank you in advance for your trust
Hwajin brand-manager
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