Sears Home Services レビュー 13,830

Caleb was friendly and professional from the first moment. He was able to figure out what the issue was in less than 30mins, and even gave some tips to help in the future. Amazing Tech! Thanks Caleb!

Good communication. Thank you.

My Tech was very forthcoming about the issue, assisted in understanding my options and reviewed my alternatives. Thank you

The technician was honest an upfront about the problem.He also told me how the warranty works and i greatly appreciate that. I thought he did an astounding job.

Arrived when he said he would, fixed problem quickly and even helped clean up a mess(ours, not his)

The technician was knowledgeable about the problem. Ordered the part and was able to repair the problem.

Jesus was great. The problem is have with my master agreement plans that I can no longer schedule an appointment over the phone without a big run around to schedule it on line. It takes several phone calls to get thru to a live person.

Garbage service! no one showed up for 2 appointments, no call, no text, NOTHING! I missed 2 days of work waiting on them. No real human to talk to, just an automated line, no help. 2 months without a washing machine, finally bought a new set and cancelled this joke service. Had a local service repair this washer as I gave it to my Daughter, 341.70 was total charge from them with a hundred dollar service call. Sears charge was 827.40, they sent double parts not to mention the wrong parts. I cancelled sears and now do not exist in their system, was never provided an order number and have no way to contact them or return these parts. been dealing with a credit card fraud dispute since the end of January 2026, today is April 17th 2026, still dealing with this fiasco. I want to send these parts back and also want a full refund as I got no service, lost 2 days work, had to buy a new washer & the parts are not even for the washer in question. Do not use this outfit!

I'd give 0 if I could. My home warranty called them to come fix my refrigerator. They showed up and said they had to order a part, and would come back in a couple days. They came back and put in the part, but it wasn't the problem. It still was leaking. Now they say, it's another part and they have to order it and come back. So they do, and they set an appointment to come back. Keep in mind, there's service window schedule is 8am till 5pm, so you have to take a whole day off of work for each appointment. I waited till nearly three o'clock and then got a message saying, they weren't going to come.And they had to reschedule. This happened not one more time, but two more times. I am sitting waiting for the repairman again. They don't have any real customer service, just a bot that can't answer any questions, except they're pre loaded canned ones. I will never,ever, ever, use or recommend sears home appliance service.

Great person, very knowledgeable.

Service was great! The technician was friendly and informative.

How can the company do better? It can do better by not charging $300 labor fees for a half hour job.

This is the poorest service I have experienced in my 72 years ..no way to communicate with real time people. The technicians are 1099 employees and if it is a difficult repair they don't turn in it for part replacement and repair. It is borderline fraud and a scam ... no service locations, no one to talk to direct. I am sending a registered letter to the corporate location to advise them, I will be turning them into the Better Business Bureau and filing a small claims lawsuit to recover all my losses.

Great service and very professional

I like they keep you informed of their schedule,a timeliness when you can expect the technician to arrive. The technician was very knowledgeable,very professional.

Absolutely wonderful experience with our technician. Resolved our issue and got our fridge back in working order!

Very knowledgable, neat, and solved my problem of the washer not spinning.

Fast, efficient and pleasant.

He had the parts

Having problem with my washer..2 t vhe came but problem was not resolved..today Victor cama and resolved the problem...He was very pleasant and looks very knowledgeable on what he's doing