Seashell Clothing ロゎ
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Seashell Clothing レビュヌ 168

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TrustScore 5段階評䟡の4.5

4.7

アりトドア衣料・甚品店
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5぀星のうち5の評䟡

Very high quality products My Seashell Change robe probably prevented two friends from suffering with hypothermia after a 7 mile winter beach race in December. They came across the finish line cl... もっず芋る

5぀星のうち5の評䟡

I bought as a second , honestly cannot see the difference. Excellent quality . Love it . Highly recommend

5぀星のうち5の評䟡

The Dry bag/ backpack has been the perfect asset for our trip to Europe this last week. Its versatility for beach visits, day trips, and its compact size for air travel make it a great choice. The con... もっず芋る

5぀星のうち5の評䟡

2 toweling robes, a changing robe, a beanie and a dry bag.... so far! (BTW, the dry bag is awesome!) We love the Seashell products and when your life evolves around scuba & free diving, SUP, kay... もっず芋る

䌁業情報

  1. アりトドア衣料・甚品店

圓該䌁業による蚘述

Outerwear clothing for the adventurous spirit. Known for our Seashell changing robe 3.0 - Stay Warm, Stay Dry, Stay Seashell 🐚. As a brand deeply rooted in outdoor exploration, wild swimming, and adventure, we draw inspiration from the vast expanse of the sea for our products.

連絡先

4.7

優良

TrustScore 5段階評䟡の4.5

168件のレビュヌ

5぀星
4぀星
3぀星
2぀星
1぀星

ネガティブなレビュヌの 100に回答しおいたす

通垞48時間以内に回答

この䌁業のTrustpilot 利甚方法

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5぀星のうち1の評䟡

I was given a gift of this size XS

I was given a gift of this size XS. It was too small and the company wouldn’t refund the money or exchange for the next size as I didn’t have the receipt. I used it for a while and then decided I would get a larger size. I ordered the M and when it arrived it said M/L the difference was huge. Disappointed I approached seashell saying I wanted M not M/L. Their reply was their sizes have changed and it’s only 10cm difference. It’s not it’s 15-20cm. I’m in Australia and the cost of returning and ordering. Smaller size was AUD89 NOT worth it. I will never buy from them
Again. I’ve told many people NEVER to use them.
They are made in China so there is no way they are value for money. Go to A Chinese website next time. I do not generally recommend China but as this product is made there just go through a retailer who will return/exchange for free
Their sizing is not reliable!
I have approached them over several days and they basically said bad luck!
do not trust them

2025幎6月18日
自発的なレビュヌ
Seashell Clothing ロゎ

Seashell Clothing からの回答

Hi Joanne,

Thank you for your message, and I’m sorry to hear you’ve been left feeling disappointed.

To clarify a few key points:

M and M/L Sizing: The robe labeled "M" and "M/L" is the exact same garment. We updated the label to be clearer for customers, but no sizing change occurred. This is also noted on our website for transparency.

Size Differences: The only robe with a smaller width is our 2.0 Changing Robe, which is an older style being sold at a heavy discount as an end-of-line product. This difference is clearly stated in the product description.

Returns Policy: As a UK-based business, our returns are only free within the UK and for unused items in new condition. Since your robe was used and you're based in Australia, it unfortunately falls outside our return policy, which is also clearly stated on our website.

Product Quality: While our robes are made in China, that does not reflect low quality. We collaborate with highly vetted manufacturers that maintain top-tier quality control and adhere to the highest ethical standards. The value of our products comes from design, material, durability, and performance, not just origin.

Return Denial: We’ve declined your return request as it does not meet our terms of service, as it is both used and returned from outside the UK.

We appreciate your feedback and are always working to improve. We're sorry that your experience didn’t meet expectations, and we do hope you enjoy the robe regardless.

Best regards,
Calum

5぀星のうち5の評䟡

Fast shipping and quality products

Fast shipping and quality products. Fitted well and did not swamp.me! Have told my open water friends about how good the products are.

2025幎5月6日
Seashell Clothing ロゎ

Seashell Clothing からの回答

Thanks so much for your lovely feedback! I’m glad to hear the fit was spot on and that you’re happy with the quality. Really appreciate you spreading the word to your open water friends too — that means a lot!

— Calum

5぀星のうち1の評䟡

Is this a phantom company??

I ordered on 19th April. Seashell’s email suggested delivery late April.
It is my granddaughter’s birthday on 2nd May and I wanted her to have her present on the day.
There is no phone number to call for customer service. The online number is not available.
The company do not reply to emails. I sent the same email repeatedly to customer service today in the hope that someone would spot it and realise I really did want to talk to someone!!
So where is my item? Does this company still exist? I’m really fed up!! This was the perfect gift for my granddaughter, I chose it with care and with plenty of time. Tomorrow she does not get a birthday gift from her Grannie and Grandad. I do t even know whether this gift will ever arrive

2025幎5月1日
自発的なレビュヌ
Seashell Clothing ロゎ

Seashell Clothing からの回答

Hi Shelagh,

We’re really sorry to hear about your experience, especially as this was meant to be a special birthday gift. We understand how upsetting it must be when things don’t arrive on time, and we never want our customers to feel ignored.

Just to reassure you, yes, we’re very much here! We’re a small, independent team doing our best, and sometimes, during busy periods, replies can take 1–2 working days. We know that’s not ideal when you’re waiting on something important, and we’re sorry for the frustration.

In this case, the pre-order delivery date slipped slightly due to an unexpected shipment delay — it was out of our hands, but we take full responsibility for the knock-on effect. We can see that a member of our team has already replied to you, and your order is being sorted.

We really appreciate your patience and for choosing us in the first place. If there’s anything more we can do, just let us know — we’re always happy to help.

– Calum

5぀星のうち5の評䟡

Gorgeous changing mat

Gorgeous changing mat! This kept my feet warm and protected after my lake swim on Saturday. I really don’t know how I’ve managed without one of these! Love the Seashell motif so much ❀

2025幎3月5日
Seashell Clothing ロゎ

Seashell Clothing からの回答

So happy you love your changing mat! Great to hear it kept your feet warm after your swim — once you’ve got one, you wonder how you ever managed without it. Glad you love the Seashell motif too ❀

— Calum

5぀星のうち5の評䟡

their change towels are the best on the


their change towels are the best on the market. soft, absorbent and big enough to comfortable change under. the best

2025幎3月5日
Seashell Clothing ロゎ

Seashell Clothing からの回答

That’s amazing to hear — thank you! So glad you think our change towels are the best. Really appreciate your support!

— Calum

5぀星のうち5の評䟡

I love the socks of yours so much I


I love the socks of yours so much I have ordered more and bought some for my friend too.
I love that it’s a small family business with similar ethos to me regarding the sea and sustainability. I am recommending to everyone! I got the mat as an alternative to the dry robe one friends have!

2025幎3月5日
Seashell Clothing ロゎ

Seashell Clothing からの回答

This means a lot — thank you! So glad you love the socks (and that your friend does too!). It’s great to hear our ethos around the sea and sustainability resonates with you. Really appreciate the recommendations, and I’m happy the mat is working well as your alternative to the dry robe one.

— Calum

5぀星のうち5の評䟡

Great quality product

Great quality product. So easy to use especially when getting changed in the dark on winter nights. I’ve had other robes that just don’t compare. This one you can get your arms in and out no problem. The design has really been thought about.

2025幎3月5日
Seashell Clothing ロゎ

Seashell Clothing からの回答

Really glad you’re loving your robe! Sounds like it’s making those dark winter night changes a lot easier. We’ve put a lot of thought into the design, so it’s great to hear it’s hitting the mark compared to others you’ve tried.

— Calum

5぀星のうち5の評䟡

Amazing Quality & Service

Seashell Clothing is a great company to deal with—everything about my experience has been fantastic. The quality of their products is excellent, and the designs look even better in person. You can really tell they put care into what they do. Ordering was easy, delivery was prompt, and the whole process was seamless. I couldn’t be happier with my purchase and will definitely be ordering again. Highly recommend!

2025幎2月10日
Seashell Clothing ロゎ

Seashell Clothing からの回答

This honestly means so much — thank you! We’re really glad you had such a great experience from start to finish, and that you love the quality and designs in person. We put a lot of care into everything we do, so it’s amazing to hear that comes across. Can’t wait to have you back for your next order!

— Calum

5぀星のうち5の評䟡

Love them..

I love everything I've bought..the coat is perfect and the detail on it is beautiful.The rucksacks are also amazing.I can't wait to use them..everything arrived quickly and I'm so happy.Thankyou Seashell❀🐚

2025幎2月10日
Seashell Clothing ロゎ

Seashell Clothing からの回答

So happy you love everything! Glad the coat and rucksacks hit the mark, and that your order arrived quickly. Thanks for the lovely feedback ❀🐚

— Calum

5぀星のうち4の評䟡

Love the coat

Love the coat
I did enquire about not getting my discount as a new customer but have not heard anything
The reply I got was it was at the bottom of the page it wasn’t there so missed out on my discount not happy with customer service

2025幎2月7日
5぀星のうち1の評䟡

I still don’t have the item

I still don’t have the item, 4 weeks after ordering it.

2024幎12月4日
Seashell Clothing ロゎ

Seashell Clothing からの回答

Hi Phil,

I’m sorry to hear that you haven’t received your products. Could you please provide your order number? I’ll look into this for you immediately, as I currently can’t find an order linked to your name.

Looking forward to resolving this for you.

Best regards,
Avi
Seashell Team

5぀星のうち5の評䟡

I LOVE my Seashell robe!

I ordered a dry robe in October after doing a bit of research, because every other coat I bought including the official dry robe, a regatta version etc were all far too big regardless of whether I had the smallest size. The seashell coat is the first one I found that says suitable for 4 foot 8 people like me! It’s perfect. It looks gorgeous on, the design on the back is lovely, loads of pockets and it’s not too long! It keeps me so so warm, I wonder how I ever survived without it. Not only that but their customer service is amazing. I had a tiny fault on my coat and they replaced it immediately with no questions asked. Literally cannot fault the service. Love my coat.

2024幎10月8日
自発的なレビュヌ

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