Seathustler レビュー 

Seathustler からの回答

2022年6月28日

Hi Elizabeth,

Thank you for taking the time to leave us a review. We're very sorry we disappointed you.
There are two ways all our subscribers can get all the deals we find - first - to log into your user account; second, we send emails with different deals almost every day. When someone subscribes to our service, the welcome email is sent, and it contains all information on how to log in and ensure that you will receive all newsletters.
We do everything in our power to ensure our customers have enough time to decide whether or not they would like to continue with their subscription after the trial. We did notify you before making any charges to your account. We also allow canceling your plan in advance, in which case the cancellation becomes active on a set date in the future, such as upon the end of the trial.
According to our logs, we have never received your request to cancel, so the subscription continued, and the payment was taken.
Our service and customer support policy are established on open communication, and we expect the same from our customers, especially when working through issues. Therefore, we can assure all our existing and future customers that we will do everything to provide the best service and avoid all problems.
We have replied to you privately so that we can agree on cancelation.
Yours, SeatHustler

Seathustler からの回答

2022年5月17日

Hi, Arian!
Thank you for taking the time to leave us a review. We're very sorry we disappointed you.
There are two ways all our subscribers can get all the deals we find - first - to log into your user account; second, we send emails with different types of deals almost every day. When someone subscribes to our service, the welcome email is sent, and it contains all information on how to log in and make sure that you will receive all newsletters.
Also, we implemented an easy solution to change passwords or contact us to troubleshoot the problem. It is the standard solution used in every website containing user accounts.
We work hard to make our customers happy with our service, and everyone can contact us to solve the issues or get their questions answered. But unfortunately, sometimes problems appear, and it takes some time to troubleshoot their roots and it takes time to solve them.
A few simple steps can be taken to ensure successful login/troubleshooting, unfortunately, our records show that these steps were not attempted on your behalf.
Our service and customer support policy are established on open communication, and we expect the same from our customers, especially when working through issues. Therefore, we can assure all our existing and future customers that we will do everything to provide the best service and avoid all issues.
Yours, SeatHustler

Seathustler からの回答

2021年10月20日

Hi there,

Thank you for taking the time to leave us a review. We're very sorry to hear you think so poorly about our service.

We do everything in our power to make sure our customers have enough time to decide whether or not they would like to continue with their subscription after the trial. As you mention in your review, we did notify you prior to making any charges in your account. We also allow cancelling your plan in advance, in which case the cancellation becomes active on a set date in the future, such as upon the end of trial.

We apologize if you felt the communication was unclear at any point, it is never our intention to mislead our customers and we regret if that was the case.

If there's anything further we can do to assist you, please send us a message at hi@eathustler.com, and we will be happy to help.

Seathustler からの回答

2021年10月7日

Thank you for such an honest review. We understand that every customer expects the best experience possible, and we are ready to bring it to our existing and future customers. We will make sure to address your feedback to achieve a consistently high level of customer service throughout.

Apologies for the inconvenient process while trying to cancel your subscription, and thank you for bringing this to our attention. After your review, we have fixed the cancelation form and added it to our terms and conditions, making it easier to find.

While the deals we share are indeed available for you to find yourself, we've developed a system with which we can constantly monitors thousands of databases for the cheapest possible travel deals to destinations worldwide. Our team works very hard every day, so you can save money on travel without having to spend long hours searching for deals yourself.