Seek Optics レビュー 4

Good quality polycarbonate lenses and the installers consistently did a good job. I was a repeat customer for months until I noticed that the anti-reflective coating I was paying extra for was absent from my last 4 pairs of frames I sent them. I pointed this out to CS and was told they would only refund the difference between the premium and standard lenses. No offer to install the lenses I paid for.

I own a pair of RayBan Justin mirrored sunglasses that had scratched lenses. I emailed the model, style, and size of the frames, and the new lenses were mailed back in a very timely fashion. When they were installed in the frames, the lenses were a bit loose due to a difference in thicknesses. But when I informed Seek Optics, Ashley in Customer Service responded the following day sending a responding email apologizing for the confusion, and immediately had new lenses made that would better fit the frames. Since then I’ve received the new replacement lenses and they fit perfectly in the frames. Even the mirroring is an exact match on the new lenses.
I’m not sure as to why some individuals have given Seek Optics a low rating. Whenever issues arise, you simply need to explain your issue to customer service, and they will accommodate very quickly.
Listen, we’re all human, and we all can make mistakes. But what separates a good company from a bad one is prompt, fair, and effective positive customer service. I give Seek Optics a 5-Star rating for this reason.

I ordered the Viale Narrow lenses, I initially was sent lenses that didn't fit any pair of Ombraz glasses. They apologized and sent a SECOND pair that also did not fit in my frames.

When I reached out to customer service about it still being the incorrect order, I was told I could pay a fee to send my lenses in, and pay an additional 30% for custom lenses, despite the brand claiming they sell these exact lenses. They don't. They only sell the classic Ombraz Viale sizing.

They also only email back at 3:00AM.

It honestly feels very scammy.

Ordered a pair of replacement lenses for WX Gravity glasses.
Excellent selection and options to customize the lenses for your needs. Fast and very secure shipment. Excellent!