SellMobile レビュー 51

SellMobile からの回答

2026年4月17日 に更新

Hi Manvinder,

Thank you for your feedback.

We want to clarify that the revised offer was not due to the phone’s age or ordinary wear. When our team inspected the device, they found clear signs of major structural repair work, including the original white housing having been replaced with a black one. That is a significant alteration, and it has a direct impact on the phone’s resale value.

As explained during the assessment process, we only buy phones that remain in their original condition. Because the device had been structurally changed, and that was not reflected in the original declaration, we could not honour the first quote.

Any reputable electronics buyer carrying out proper checks would take the same repair history into account when valuing the phone.

We understand you chose not to accept the revised offer, and in that case, the phone was returned so you were free to sell it elsewhere.

We are sorry you were unhappy with the outcome, but the revised valuation was based on the actual condition of the device we received.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Trevor,

Thank you for your feedback, we do appreciate it.

We are sorry this part of the process caused frustration. The charging cable requirement for devices assessed as Excellent condition was explained during the process, but we accept your point that if it was still missed, then we need to make it clearer.

We will review the wording in our emails and instructions so that this is more obvious in future and easier to understand before a device is sent in.

We appreciate you taking the time to point it out, and we are sorry the experience was disappointing in your case.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Mark,

Thank you for taking the time to leave a review.

We are really pleased to hear that you were happy with both the service and the payment. Prompt service and quick payment are exactly what we aim for, so it is great to know we got it right for you.

We appreciate your support.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Gareth,

Thank you for taking the time to leave a review.

We are really pleased to hear that you got a good price for both phones and that the process felt quick and straightforward. Keeping customers updated at each stage is an important part of the service, so it is great to know the email communication worked well for you.

We appreciate the recommendation.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Koi,

Thank you for taking the time to leave a review.

We are really pleased to hear that you found the service quick and simple. That is exactly the kind of experience we want customers to have from start to finish.

We appreciate your support.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Glenn,

Thank you for taking the time to leave a review.

We are really pleased to hear that the transaction felt easy and quick, and that our team was able to help when needed. That is exactly the standard we want to keep for every customer.

We appreciate your support.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi John,

Thank you for taking the time to leave a review.

We are really pleased to hear that you found the service fast and reliable. That is exactly what we aim to deliver, so it is great to know we got it right for you.

We appreciate your support.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Peter,

Thank you for your feedback, and we are glad to hear you were pleased with the overall service and that payment reached your bank quickly.

We do understand the disappointment when an offer changes after inspection. Our aim is always to give a fair price for the person selling the phone, while also making sure the device can still offer good value to the next buyer. That balance matters to us because our wider goal is to keep more devices in use and reduce landfill waste.

We appreciate you taking the time to share your experience.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi,

Thank you for taking the time to leave a review.

We are really pleased to hear that you found the process easy to use, that payment matched the quoted value, and that communication was clear throughout. In fact, 9 out of 10 times we pay exactly what we quote, so it is always good to hear when that is reflected in a customer’s experience.

We appreciate your support.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Barrie,

Thank you for taking the time to leave a review.

We are really pleased to hear that you found the process clear and straightforward, and that payment was transferred so quickly once your phone was received. It is great to know the communication and overall experience worked well for you.

We appreciate your support.

SellMobile Team

SellMobile からの回答

2026年4月17日

Hi Mike,

Thank you for taking the time to leave such a positive review.

We are really pleased to hear that our offer stood out for you and that the checking process, communication and payment all moved quickly once your package arrived. That is exactly the kind of service we aim to provide.

We appreciate your support.

SellMobile Team

SellMobile からの回答

2025年7月1日

Dear Chris Long,

Thank you for your recent review. We’re sorry to hear that you’re dissatisfied with your experience. However, we’d like to clarify the valuation of your watches.

At SellMobile.co.uk, we assess each item based on specific criteria, including battery health, overall condition, and market demand. While you mentioned that both watches had battery health over 81%, other factors, such as the age and condition of the devices, also influence their value. This ensures we offer fair and competitive prices aligned with market realities.

Regarding your comment about another company offering £250, we regularly monitor industry prices. If they are selling the same model for £189, it raises questions about the sustainability of such offers. It’s important to consider that companies operate with different pricing strategies, and not all offers reflect the true resale value.

We understand it’s disappointing when expectations aren’t met, but we strive to be transparent and fair in all our assessments. If you’d like to discuss this further, please reach out to our customer support team.

Kind regards,
Customer Support Team
SellMobile.co.uk

SellMobile からの回答

2025年7月1日

Hi,

Thanks for sharing your experience. We’re glad to hear that you had a positive experience with our service.

Kind regards,
Customer Support Team
SellMobile.co.uk

SellMobile からの回答

2025年7月1日

Dear Michael,

Thank you so much for taking the time to leave us such a fantastic 5-star review!

We’re delighted to hear that you found the entire process with sellmobile.co.uk straightforward and hassle-free. It's great to know that our free postage service and regular updates helped make your experience smooth and convenient. We're especially pleased that you received your payment on the same day you accepted our offer.

Your feedback means a lot to us, and we truly appreciate your recommendation. If you ever need our services again, we’ll be more than happy to assist.

Kind regards,
Customer Support Team
SellMobile.co.uk

SellMobile からの回答

2025年7月1日

Hi Klaus,

Wow, thank you so much for your fantastic 5-star review! We’re thrilled to hear you had such an amazing experience with us at sellmobile.co.uk.

Your kind words about our service and customer care made our day. We love hearing that our friendly team made you feel well looked after and that everything went smoothly for you.

If you ever need anything else or just want to say hi, don’t hesitate to reach out. We’d love to help you again anytime!

Thanks again for your lovely feedback, Klaus.

Cheers,

Customer Support Team
SellMobile.co.uk

SellMobile からの回答

2025年7月1日

Hi,

Thanks for sharing your experience. We’re glad to hear that you had a positive experience with our service.

Kind regards,
Customer Support Team
SellMobile.co.uk

SellMobile からの回答

2025年7月1日

Dear Alastair,

Thank you for taking the time to leave such a thoughtful 5-star review. We truly appreciate your feedback and are delighted to hear that you received the value initially agreed upon.

We completely understand your initial scepticism, especially given the limited number of reviews. Please rest assured that we are a genuine company with a long-standing presence in this industry. While we may not have amassed a large volume of reviews yet, our commitment to providing reliable and trustworthy service has been unwavering for many years.

We also take note of your feedback regarding communication after dispatch and will strive to improve this aspect of our service.

Thank you again for choosing us. We look forward to the opportunity to serve you again in the future.

Kind regards,
Customer Support Team
SellMobile.co.uk