Senior Stairlifts レビュー 

189
TrustScore 5段階評価の5

4.8

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プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Jordan and Aaron did an excellent job of the installation. Very happy with their workmanship, clean and tidy. They explained the product professionally and left with us knowing everything we needed to... もっと見る

企業が回答しました

5つ星のうち5の評価

Great service from Duggie (engineer) Had a visit from one of senior stairlifts engineers to fix a problem with our stairlift. He fixed it quickly. Was courteous, proficient and very helpful. A great a... もっと見る

企業が回答しました

5つ星のうち5の評価

We had a Stairlift fitted yesterday in my mother's house. The installer was a young girl called Eilidh Rouse. She phoned to give us one hour's notice, turned up on time and preceded to make an absol... もっと見る

企業が回答しました

5つ星のうち5の評価

Senior Stairlifts’s staff and services are superb Dan, engineer was reassuring , kept me informed, treated me with dignity. As a wheelchair user trapped upstairs by broken lift I needed this! He r... もっと見る

企業が回答しました

企業情報

  1. モビィティ装置提供業者

Senior Stairlifts について

当該企業による記述

Paris

About us.

Here at Senior Stairlifts, our mission is to offer a simple, no-nonsense process that gets the right stairlift for yourself or a loved one, installed at a great price. We have proudly supported clients across the UK – Our friendly and knowledgeable engineers ensure each stairlift is fitted with the guaranteed peace-of-mind you can always expect here at Senior Stairlifts.


連絡先

4.8

優良

TrustScore 5段階評価の5

189件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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ネガティブなレビューの 50%に回答しています

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4.8

すべてのレビュー

(189)

過去12か月のレビュー数: 124

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5つ星のうち5の評価

Good experience

Responded to my enquiry with a visit shortly afterwards.
Very pleasant helpful staff, not pushy.
The time between measuring up for the lift and actual delivery was extended due to the tight awkwardness of the stair. Once delivered it was fitted without fuss and very tidy.

2024年10月3日
自発的なレビュー
5つ星のうち5の評価

Wonky stairs

We tried many companies to find a stair lift for our very difficult stairs - the house is grade 2 listed and the stairs narrow and bendy. We were delighted to find Senior Stairlifts who had no problem at all and completed the job quickly and efficiently. Jordan knew exactly what he was doing and was very pleasant and helpful. Now it’s fully installed and working beautifully. Thank you!

2024年10月2日
自発的なレビュー
5つ星のうち5の評価

Repair and service

Just to say senior Stairlifts after one phone call arranged for engineer Daniel to visit to check the problem I was having with my stair lift he diagnosed with about 15mins contacted his office and they arranged replacement part which he came next day and replaced the part .its not often that any firm will respond so promptly.I recommend Senior Stairlift for their help and advise if mobility becomes a problem Thank You Mrs Carol Meecham

2024年10月10日
自発的なレビュー
5つ星のうち5の評価

I was very impressed

I was very impressed with Senior Stairlifts. Our existing stairlift wasn't working properly so I called our usual repair company and waited a week for a response but didn't get one. I then rang Senior Stairlifts who got someone out to me the next day.
A new chair was needed so we had to wait for the replacement but not too long. Reece called me an hour before he was getting to me and arrived on time. He was friendly and polite and soon got work completing the job in no time including testing to ensure it worked perfectly. Reece left the area clean and tidy.

2024年9月25日
自発的なレビュー
5つ星のうち5の評価

Seniorstairlifts offer great service…

Seniorstairlifts offer great service from the first point of contact , from the information regarding the product to details of what will suit your needs and costs etc &
they were very quick and efficient at organising the installation date .
The engineer Reece was polite & professional at all times during the installation having respect to our property keeping the area tidy and clean whilst working.
We would defiantly recommend this company .

2024年8月20日
自発的なレビュー
5つ星のうち5の評価

Awesome service from start to finish.

My father recently passed away and my Mother who suffers from dementia decided she wanted to live with us.

Or... at least that's how it panned out; it was intended for a night or two but ended up being much more.

Suffering from Alzheimers and Arthritis was a struggle to get upstairs so we looked into stairlifts.

A couple of company's made contact however Senior Stairlifts from the get go knew exactly what we required.

Amazing service from the call, quote and installation, even the aftersales support is second to none.

An amazing well tuned team.

Thank You !

Mark Potter

2024年7月31日
自発的なレビュー
5つ星のうち5の評価

The initial survey was done very…

The initial survey was done very quickly and efficiently and the lift installed according to the timescale we had been given. Inquiries over the phone were dealt with immediately by a real person. The installer, Rowan, did an excellent job yesterday and left things very clean and tidy. So far we are very pleased and would thoroughly recommend Senior Stairlifts.

2024年8月30日
自発的なレビュー
5つ星のうち5の評価

Quick and easy process

Quick and easy process with friendly staff, right from first phone call, through to installation. Left the property clean and tidy, reasonable prices.

2024年8月1日
自発的なレビュー
5つ星のうち1の評価

Disappointed in consultation, installation and service

The ‘consultation’ was not very thorough - the chap seemed oblivious to our narrow staircase and my height. We offered to have a radiator moved to make more space but were told no need, however upon installation it was obvious the radiator needed moving as we had little space left to walk up the stairs. We moved the radiator after the fact and Senior Stairlifts had to return to move the stairlift. We were only given one choice of stairlift, a manual one which I am finding difficult to use. They did offer to reto-fit an automatic one for an extra £500 but by then we had lost all faith in Senior Stairlifts. Sadly, we are disappointed with the outcome.

RESPONSE TO SENIOR STAIRLIFTS’ COMMENT:
ABSOLUTE RUBBISH…. You can twist facts around to explain the service we received, but we know the truth! Please do not ‘phone again in the misguided hope we’ll change our review.

2024年7月29日
自発的なレビュー
Senior Stairlifts ロゴ

Senior Stairlifts からの回答

Dear Caroline,

I’m sorry to hear that you felt the need to leave a negative review. Our understanding of the situation is that we advised you the radiator could remain in place at the bottom of your stairs without affecting the safe operation of the stairlift. We installed the stairlift as agreed, and at that time, you expressed satisfaction with the installation.

Subsequently, we were contacted by a third party who indicated dissatisfaction due to the radiator's position behind the lift when it was parked at the bottom. To clarify, you were able to fit through the gap with room to spare infront of your knees.

However, since you were unhappy, we offered to return at no additional charge to reinstall the stairlift following the removal of the radiator, which we did.

Following this, you expressed an interest in having a powered swivel. I apologise if our engineer did not identify your need for a powered swivel on site. If this was discussed at the point of sale our engineer would have advised you that the next model up which includes power swivel was Infact £600 more.

Once again, we offered to return at no extra charge other than the cost of the upgraded kit. Less £100 ( £500 ) as a gesture of good will which you declined and was unhappy with.

For clarity, many of our clients prefer as little disruption as possible. Therefore, if we can install the stairlift without requiring additional tradespeople, such as plumbers, we will offer that option to minimise disruption for the customer. In this instance, you were not satisfied with the outcome, and we rectified the issue without hesitation.

While we feel your two-star review is unfair, we will take your feedback on board and strive to avoid disappointment for future clients.

5つ星のうち5の評価

Had a small issue with a re-furbed…

Had a small issue with a re-furbed stair lift purchased in Jan for my father .Tried to get in contact with the company over the weekend but they had issues with the phones. Joe called me up first thing today - listened to my issues - explained the situation and promised me someone would be out today. True to his word , Carl came out and explained everything to my mum and was extremely patient. Joe then called me up to make sure all was okay - A happy mum is a happy son. Thank you Joe / Carl - top draw after sales service.

2024年6月24日
自発的なレビュー
5つ星のうち5の評価

Had complete new stairlift fitted today…

Had complete new stairlift fitted today by engineer called Scot Was supposed to be fitted saturday but the old lift gave up last night and couldn't use it Scot came to the rescue came fitted new lift brilliant can't thank him enough 👍

2024年5月9日
自発的なレビュー
5つ星のうち5の評価

A big thanks to Jordan and Carl

A big thanks to Jordan and Carl. Service and professionalism by both. Happy to recommend this company

2024年4月25日
自発的なレビュー
Senior Stairlifts ロゴ

Senior Stairlifts からの回答

Hi Michael, thank you for taking the time to leave us a review.

5つ星のうち5の評価

Reliable and efficient

Engineer Carl was so helpful and knowledgeable,good humoured after a long day.He was efficient,tidy and thorough.When phoning the firm it is such a pleasure to speak to someone,rather than a machine!!!

2023年12月7日
自発的なレビュー
5つ星のうち1の評価

When you lose your loveone

When you lose your loveone, when you try to cancel the contract Senirstairlift or call back

2023年11月7日
自発的なレビュー
Senior Stairlifts ロゴ

Senior Stairlifts からの回答

Hi Mohamed.

Firstly we are deeply sorry for your loss.

Today you called us to inform us you wished to cancel your order as you had lost your loved one who was the intended user for the stairlift.

You spoke with Lewis who informed you we had cancelled your order and had instigated a refund that would take up to 7 days to appear in your account.

Lewis made notes on our system that you were high rate on the calls and hung up on multiple occasions, even though he was explaining to you that the refund had been processed.

Therefore there is nothing more we can do, you called for a refund and got it immediately. Once funds are received perhaps you could reconsider your unjust 1 star review?

Best wishes
Senior Stairlifts

5つ星のうち5の評価

New stair lift

I am totally reliant on my stair lift and when it broke was devastated but Senior Stair Lifts came at a moments notice, installed a new one and am now up and running again. Their engineer Carl, was brilliant and their prices competitive. Cannot recommend them more highly. Cleared up all the mess and left the lift charging over night.

2023年8月8日
自発的なレビュー
5つ星のうち5の評価

Senior lifts

Senior lifts, we’re totally amazing.. I had been stuck upstairs for 5 days.. they were very quick to come and gave us a price very quickly… no fuss no long drawn out sales pitch.. just excellent service… Scott, who we saw initially was very efficient & quick explained everything. So we decided there & then.. Carl came and fitted the lift very quickly. He explained everything, how exactly the stairlift worked.. would not leave until he was sure I knew exactly what I was doing…Carl left me his phone number in case of any hiccups.. a truly excellent service..

2023年7月24日
自発的なレビュー
5つ星のうち5の評価

Emergency Stairlift needed in a residential home

I run a residential home and my lift broke down. I had searched many many companies to emergency fit a stairlift but no-one could do it asap, they were all 3/4 weeks. Filled in the online inquiry on a Saturday with no expectations and Liam called later that day - I sent photos, he got a quote within an hour (reconditioned Acorn with 2 yrs warranty) and an install date on the Thursday following a 50% deposit. Was installed yesterday without fail. After reading reviews on Trustpilot I felt assured that the company was legitimate. Big thanks to Liam and Carl the installer.

2023年7月27日
自発的なレビュー
5つ星のうち5の評価

Happy customer

A senior chairlift engineer came and measured up and
gave us a quote for a brand new stairlift which was very
competitive.Then engineer Mathew Bingham turned up
the very next day bright and early and proceeded to
install in a very neat and professional manner making
sure to clean up as he went along definite 5 star rating
cheers Mathew you'rs sincerely Brenda Bradwell

2023年6月20日
自発的なレビュー

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