I asked for the tracking code of my order, they replied with an email saying they would check instead of sending the code, and never responded again. A simple question without an answer.
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic customer service my daughter’s bracelet broke after a short time and they replaced it without question. Not many companies today would do this Really appreciated thank you 😊
Really lovely gift set I bought from here, great price and since opening it close to new year I've been wearing it every day since and don't worry about taking the jewellery off when in the shower or... もっと見る
企業が回答しました
Great delivery and rlly nice packaging. I’ve bought from here before and they’ve always been brilliant I’ve worn the the ring I bought from here last year in the sea and in the shower multiple times a... もっと見る
企業が回答しました
企業情報
当該企業による記述
Everyday Wear Waterproof & Sweatproof Jewelry. Discovour our collection of beautiful necklaces rings earrings bracelets anklets and waist chains. Seola Jewelry are perfect for any occasion. You can keep them all day, the colour won't fade. Guarantee !
連絡先
4.1
ほぼ満足
271件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 33％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Love this jewelry
Love this jewelry! My gold necklace has been waterproof so far :) I don’t take it off!
2025年6月5日
自発的なレビュー
Amazing experience
Amazing experience, swift delivery and my package was intact ! I would high my recommend !
2025年6月4日
自発的なレビュー
Avoid
Necklace arrived knotted, fine I unpicked the knots. However the necklace is cheap looking and I want to return it. Unfortunately, no response from a return request, an email AND a Facebook message. Getting increasingly concerned I’m getting ripped off.
2025年5月24日
自発的なレビュー
SEOLA JEWELRY からの回答
Thanks for reaching out. We responded to your return request on the next business day (Monday at 8am), as our offices and social media are closed over the weekend.
Please rest assured, we’ve already processed your return, so no worries there. If you need any further help, just let us know!
Seola Team, xx
Company is lovely
Company is lovely!
The quality of this jewellery is absolutely stunning, completely tarnish proof and completely waterproof, as someone who hates taking jewellery out I’m in love as I can wear in the shower etc!
2025年5月6日
The products came beautifully wrapped…
The products came beautifully wrapped and were delivered quickly. Great jewellery for a gift or a treat yourself!
2025年5月21日
自発的なレビュー
Great service from ordering to delivery, top quality, looks fabulous
Great service from ordering to delivery. Love my necklace and bracelet, very good quality, looks fabulous and something I can ware everyday! My daughter now has the set and have recommended to my friends, will absolutely be shopping here again soon!
2025年5月6日
自発的なレビュー
The best jewellery and quality
I love the jewellery, the set I have chosen it's gorgeous, and the delivery was very fast!
Can express my happiness, and I can't wait to style them with my favourite outfits
2025年5月15日
自発的なレビュー
By far the best jewellery Iv had in a…
By far the best jewellery Iv had in a long time, and Iv had inexpensive to very expensive. These pieces I do not take off and suits any occasion. I’m alway being complimented on them and I can’t rate them enough. And deliver was so fast.
2025年5月13日
自発的なレビュー
Easy to order
Easy to order, tracking requires going separately into Royal Mail site which isn’t as user friendly as other online retailers . Arrived quite quickly, not next day but within a week.
Packaging appropriate for product and nice presentation box without paying for gift box.
I was a little disappointed by the quality of the product , it looks less than the cost of the product . It’s a gift so I hope the recipient doesn’t think it was cheap!
2025年4月29日
SEOLA JEWELRY からの回答
Thanks so much for your order and for leaving a review. We are really glad to hear it arrived quickly and that you liked the presentation, we always try to make the unboxing feel special, even without the gift box upgrade.
I’m sorry to hear you felt the product didn’t quite match the price point. That’s definitely not how we want anyone to feel, especially when it’s a gift. We really appreciate you being honest, feedback like this helps us get better. If there’s anything we can do to make it right, please don’t hesitate to reach out.
Love,
Seola Team xx
High end necklace and customer service
High end necklace and customer service! Thanks so much Emmy!
2025年4月23日
自発的なレビュー
SEOLA JEWELRY からの回答
Thank you so much for your kind words! We're thrilled to hear you loved the necklace and had a great experience with our customer service. Emmy will be so happy to hear your shoutout!
Love,
Seola Team xx
I recently purchased these green…
I recently purchased these green earrings, and I am absolutely delighted with them! They are beautifully crafted, lightweight, and comfortable to wear all day. The design is elegant and exactly as pictured, making them a perfect accessory for both casual and formal occasions. The quality exceeded my expectations, and they arrived in lovely packaging, making them feel extra special.
2025年3月10日
From ordering my item to delivery was…
From ordering my item to delivery was super straight forward and quick
2025年3月4日
Good customer services
I contacted customer services with an issue and this was sorted without any fuss or delay. Good service.
2025年2月11日
Knotted Necklace
Purchase came late , Necklace was all knotted , I had to put in bin as I couldn’t un knott it .. customer service is very slow & was not very interested.. Also necklace was a lot smaller than advertised on model . lesson learnt never to order from this company again
2025年1月25日
SEOLA JEWELRY からの回答
Hey Pam, our sincere apologies for the inconvenience. We've offered a replacement or a refund the next day. We've also sent you a follow up message, please let us know if you need further assistance.
Seola Team, xx
Still waiting for couple of pieces in…
Still waiting for couple of pieces in the order to be shipped
2025年1月24日
SEOLA JEWELRY からの回答
Hey Krithiga, our sincere apologies for the wait. We've sent you a follow up message. Kindly let us know if you need any further assistance.
Seola Team, xx
Poor quality and customer service!
Order arrived tarnished and with plating missing. Requested a refund, but was directed to a link for Store Credit, which is not what I was requesting given the poor quality. Took several emails to have confirmation that I would receive a refund. 10 days later and still no refund. I've emailed again, but no response. Poor quality and customer service. Will not recommend!
2024年11月5日
SEOLA JEWELRY からの回答
Hey Jane, we apologize for any confusion surrounding the refund process.
While store credit was offered as an option, I understand you preferred a refund, which we did confirm and processed. I’m sorry if this communication wasn’t clear, and for any delays in the process. An email has been sent to you earlier today for reassurance. Refunds can take a few business days to reflect in your account.
Seola Team, xx
SEOLA JEWELRY からの回答
Hey Therese, thank you so much for your wonderful feedback! We’re thrilled to hear that you love your items, and that you found them affordable. We're also glad the packaging met your expectations.
We appreciate your support.
Seola Team, xx
SEOLA JEWELRY からの回答
Thanks for taking the time to leave a review and we're delighted to hear that you're happy with your jewellery! We hope to welcome you back again in the future 💗
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