Serviceteam  レビュー 1,251

Serviceteam からの回答

4時間前

Hi Stefania – thank you for your 5-star review.

Great to hear you were happy with the new boiler installation and powerflush, and that everything was completed quickly, professionally, and left clean and tidy.

We’re also pleased you found the quote fair and the process straightforward.

If you need any help in future with boiler installations, heating, or plumbing in London, we’re always here to help.

Thanks again for choosing Serviceteam.

Serviceteam からの回答

2026年3月9日

Thank you for your kind review. We are pleased that Ethan and our engineer Jader were able to resolve the toilet flush issues, blocked sink, and boiler vibration quickly and efficiently. Your feedback means a lot to our team.

If you ever need help with plumbing, heating, or electrical work in the future, please feel free to contact Serviceteam anytime.
Stay safe - serviceteam

Serviceteam からの回答

2026年3月3日

Thank you, David, for your kind words. We’re pleased you were happy with the quick response and clear updates throughout the job. Providing reliable property maintenance and plumbing services in London is what we aim for every day. If you ever need assistance again, please feel free to call our team. We’ll be glad to help.
Stay safe - Serviceteam

Serviceteam からの回答

2026年2月26日

Hi Tushar - Thank you very much for your wonderful 5-star review. We truly appreciate you taking the time to share your feedback.

We’re delighted to hear that you were happy with our boiler repair service. Our engineers always aim to deliver prompt, reliable, and professional support, so it’s great to know we met your expectations.

If you ever need assistance in the future, whether it’s a repair, a new boiler installation, or routine maintenance, we’ll be more than happy to help.

Thank you again for choosing us.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月26日

Thank you very much for your excellent review and 5-star rating.

We are delighted to hear that you found our engineers pleasant, punctual, and professional. Arriving on time and completing every job quickly while maintaining a high standard of workmanship is something we take great pride in.

Your feedback means a great deal to our entire team. If you ever need assistance with repairs, installations, or routine maintenance in the future, we will be more than happy to help.

Thank you again for choosing us and for recommending our services.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月25日

Hi Peter — thank you for your feedback.
We’re sorry for the disruption caused when the original appointment had to be rearranged at short notice due to an engineer being stuck on an emergency gas-related call. Safety issues of this nature do occasionally arise and can impact scheduled visits. We worked to secure the earliest alternative appointment and were pleased to attend within two days.
During the visit, the engineer encountered difficulty fitting the replacement oven seal but was able to restore the appliance to working order at the time. Since then, we have obtained a revised part specification and have arranged to return with the correct component at no additional cost to you.

We appreciate your recognition of the engineer’s efforts and remain committed to resolving this fully.

Best regards,
Serviceteam

Serviceteam からの回答

2026年2月26日

Hi Sara - Thank you for your 5-star review and for trusting us with your toilet repair.

We are pleased to hear that you felt kept informed throughout the process and that our admin team provided polite, professional support. Clear communication and efficient plumbing repairs are very important to us, so it is rewarding to know the job was completed with minimal disruption to your home.

If you ever need help with toilet repairs, plumbing installations, leak fixes, or general plumbing maintenance, our team will be happy to assist. We are always here to provide reliable, prompt service when you need it.

Thank you again for choosing our plumbing services and for recommending us with your five-star rating.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月26日

Hi Sumner - Thank you very much for your excellent review and 5-star rating.

We are delighted to hear that you found our engineers pleasant, punctual, and professional. Arriving on time and completing every job quickly while maintaining a high standard of workmanship is something we take great pride in.

Your feedback means a great deal to our entire team. If you ever need assistance with repairs, installations, or routine maintenance in the future, we will be more than happy to help.

Thank you again for choosing us and for recommending our services.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月19日

Hi Andrew - Thank you so much for your kind words and for taking the time to leave us a review.

We are really pleased to hear that the dishwasher installation went smoothly and that our team was able to make life a little easier for you.

It was a pleasure assisting you, and we truly appreciate your trust in our service. If you ever need help with appliance installations, plumbing, heating, or any other property maintenance in the future, please do not hesitate to get in touch. We will always be happy to help.

Thank you again for choosing us.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月19日

HI Kamal - Thank you for taking the time to leave us another 5-star review. We truly appreciate your continued trust in our team.

It is always a pleasure to carry out your Worcester Greenstar boiler service, and we are glad to hear the experience was brilliant once again.

If you ever need assistance in the future, whether it is another boiler service, a repair, or general heating advice, we will be more than happy to help.

Thank you again for choosing us.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月19日

Hi Tor - Thank you very much for your 5-star review and for taking the time to share your experience.

We understand how stressful it can be when your boiler stops working, especially at short notice. We’re pleased we could attend quickly, diagnose the issue accurately, source the required part, and complete the repair within the same day. Restoring your heating and hot water promptly is always our priority.

Your feedback means a great deal to our team.

If you ever need assistance in the future, whether it’s boiler servicing, repairs, or any other heating or plumbing support, we would be more than happy to help. Thank you again for choosing us.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月19日 に更新

Hi James - Thank you very much for your kind review and for the 5-star rating. We truly appreciate you taking the time to share your experience with the installation of your Franke FilterFlow kitchen tap.

It is great to hear that you were pleased with the overall result. While the minor leak to the hot water pipe was an unfortunate accident during the fitting, we are glad Jader was able to return the same day and resolve it promptly. We believe in taking full responsibility for our work and ensuring everything is left safe, secure, and working exactly as it should.

Your satisfaction means a great deal to us. If you need any assistance in the future, whether it is kitchen tap installation, plumbing repairs, or any other home service, we will be more than happy to help.

Thank you again for choosing us.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月19日

Hi Matt - Thank you for taking the time to leave us a 5-star review. We truly appreciate your kind words about the prompt and professional installation of your new hob.

It was a pleasure carrying out the work, and we are pleased to hear you were happy with the service.

If you ever need help with another hob installation, kitchen appliance fitting, or any other home service in the future, we would be more than happy to assist. We look forward to working with you again.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月10日

HI Rebecca - Thank you for your 5-star rating and for sharing your experience with our gas cooker installation service.

We are delighted to hear that our Gas Safe-registered engineer provided a professional, polite, and informative service. Taking the time to carry out the installation correctly, explain safe usage, and offer practical advice is an important part of every gas cooker installation we complete. It is great to know this helped you feel confident using your new cooker.

Thank you for choosing Serviceteam for your gas appliance installation. If you ever need assistance with gas work, plumbing, electrical services, or general property maintenance, please do not hesitate to call us. We are always happy to help with your home maintenance needs.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月12日

Hi Brian - We take allegations of not honouring our proposals extremely seriously, so for clarity we have reviewed the call transcript from the day of works.

Our written quotation explicitly stated in BOLD:

“Kindly note that making good has not been included in this quotation. A separate quote for making good will be provided following completion of the visit.”

Prior to attendance, we identified a wording inconsistency (that could be ambiguous) elsewhere in the documentation and contacted you to clarify scope before any works commenced.

During that call you confirmed VERBATIM:

“Yeah, yeah, it needs to be removed come what may.”

And

“I won't be expecting him to do anything other than remove it and just make sure it's tidy.”

We also made clear:

“If you didn't want, we could have cancelled the appointment and refunded the money.”

The works then proceeded strictly on that agreed basis — removal and safe disconnection only, carried out by a gas engineer.

The request for a reduced price for making good was raised after the works had been completed.

We do not renegotiate agreed scopes retrospectively. The works carried out were exactly those agreed prior to attendance.

We regret that the original wording inconsistency caused confusion, which is precisely why we clarified it before attending.

Serviceteam has always honoured its written proposals and agreed scope of works, and we continue to do so.
Serviceteam

Serviceteam からの回答

2026年2月10日

Hi Svetlana - Thank you so much for the 5-star rating and for taking the time to share such a lovely review.

We are really pleased to hear that David was able to help with the toilet flush replacement and that you found him professional, friendly, and efficient, especially on a Sunday. It is also great to know that Ryan made the booking process quick and easy for you.

Your recommendation means a lot to the whole ServiceTeam, and we truly appreciate your kind words and support. If you ever need help with plumbing or any other property maintenance in the future, please do not hesitate to give us a call. We will always be happy to help.
Stay safe - serviceteam

Serviceteam からの回答

2026年2月11日

Hi David - We’re sorry you felt disappointed, but we’d like to clarify the timeline for accuracy.

The EICR inspection was completed late afternoon on Wednesday, 4th February. An EICR is not issued on the day, as it involves hundreds of recorded observations, test results, and formal compliance checks. The final report in this case is 10 pages long and requires review before release.

The certificate was completed over the following two working days (Thursday and Friday) and was released on Sunday morning to expedite matters.

The review was posted on Saturday, before the normal turnaround period had elapsed and before the certificate had been issued.
We always aim to balance speed with accuracy and compliance, particularly for reports relied upon during property sales.
Serviceteam