SHACK レビュー 

807
•
TrustScore 5段階評価の5

4.9

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

We have bought our bedside tables, dining table and tv unit from Shack and are so pleased with every piece. The delivery was very simple, they were able to move around the date based on when we were f... もっと見る

5つ星のうち5の評価

One of the most interesting models for a furniture and accessory business in Australia. Every piece has been very well considered, researched and prepared to give a huge variety of options, each with... もっと見る

企業が回答しました

5つ星のうち5の評価

The guy’s that delivered our purchase are fantastic they unpacked everything placed it where we wanted took packing away, they were very respectful and professional wonderful people. We found the pe... もっと見る

5つ星のうち5の評価

Ordering process was easy. Didn't receive too many emails about the order. Shack did what they said when they said. The goods were delivered on time without any damage. No assembling was required. Rea... もっと見る

企業情報

  1. 家具店

当該企業による記述

For over 30 years, Shack has been a leader in the lifestyle industry and has earned an enviable reputation for its dedication to its customers and for sourcing items of beauty from across the globe at affordable prices.


連絡先

4.9

優良

TrustScore 5段階評価の5

807件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 100%に回答しています

通常24時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.9

すべてのレビュー

(807)

過去12か月のレビュー数: 28件

レビューを書く
Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち4の評価

Recent Purchase

I love the book shelves we purchased and the delivery etc was smooth. The only issue was that Shack did not have my correct mobile number and as a result a text was sent to a wrong number indicating the shelves were ready for delivery. I didn't receive the message, and had to call the store and inquire about delivery. I was told that a text message had been sent and we then discovered it had been sent to the wrong number. I think a follow up email to the text would have been good - obviously anyone who has paid a deposit is eager to receive the furniture ASAP. As it turned out, I could have taken delivery of the shelves two weeks earlier - had I received the text or a follow up email. Thank you.

2023年8月10日
SHACK ロゴ

SHACK からの回答

Hi there Kate,

Thank you so much for taking the time to review us and we appreciate your feedback - we will make sure to discuss with the staff involved to ensure this doesn't happen again. We do agree with you that a follow up text and phone call would've been ideal and this is normally what we do. However it seems that something went wrong this time so we'll definitely make sure to address this.

Thanks again for helping us improve and as a result provide the best customer service possible. Do let us know should you have any further queries and we will be happy to help.

Regards,
Rob, Owner

5つ星のうち5の評価

Lucky

Lucky! They had the piece of furniture that I had been looking for and it was on special.
Best thing though were the guys who delivered it. They communicated well.

2023年8月10日
5つ星のうち4の評価

Table and chairs size

We thought all chairs and tables have the standard height. But unfortunately the table height is a little bit short for our chairs and no one mentioned this point when we ordered them.
BTW, I am satisfied with the quality, Delivery and installation.

2023年8月10日
SHACK ロゴ

SHACK からの回答

Hi there Seyed, thanks so much for taking the time to review us.

The chair height is a standard height, as well as the height of the table. Depending on how tall one is and how one prefers to sit (posture, upright position etc) the skirt of the table will fall to a certain point depending on the housing for the extension mechanism, skirt, top and we always try to allow sufficient space between the skirt and the seat in order to accomodate for different people's needs and preferences. However sometimes this proves to be difficult as we're all different.

One thing that could work and that a lot of customers choose to do is to seat the tallest people by the end of the table in order to avoid having this issue. Hopefully this clarifies your concern, however feel free to reach out should you have any further feedback.

Regards,
Rob
Owner

5つ星のうち5の評価

Exceptional overall service.

The overall personal service, face to face by the team. Extremely helpful and delivery gents were extra careful and experienced. They all take pride in their products , roles and they have a sense of family business . Exceptional team and would recommend to all. Thank you.

2023年8月31日
5つ星のうち5の評価

From time of ordering the service was fantastic

From time of ordering the service was excellent, both packages were packed extremely well. We couldn't even fault our delivery driver he was fantastic. Our parcels were coming from Sydney to Anna Bay even though our delivery was later in the evening and he still had a fair way to go he took the time to unpack and put our side tables were we wanted them. Thank You Shack

2023年7月17日
5つ星のうち5の評価

Excellent experience

Ordering was simple, goods delivered in reasonable time frame and where we wanted it left. Packaging was excellent, goods arrived safely and in excellent condition. Very happy with the product. But unfortunately delivery to Brisbane is very expensive so sadly we will not likely order any further products due to the cost of delivery. Initially we purchased our product under the Flat Rate special which made it affordable.

2023年7月2日
5つ星のうち3の評価

Not bad...

Fast shipping, everything is fine! Only supports are slow to respond((
But overall not bad

2023年8月2日
自発的なレビュー
SHACK ロゴ

SHACK からの回答

Hi there Alfred, thank you for taking the time to write a review.

We are happy to hear that you enjoyed fast shipping on your order, however we can't seem to find an order under your name in our system.

Would you please be able to provide more information as to when and where you made your purchase so that we can acknowledge and address your feedback regarding support. Normally our respond time on support errands is approximately 24-48 hours, so if you are able to provide more information it would be greatly appreciated.

We pride ourselves for the customer service we are able to provide to our customers and have been doing so for over 25 years, so all feedback is valuable to us.

Please contact us directly on enquiries@shack.com.au or give us a call on 0410 880 524 (Rob) and we will get back to you shortly.

Regards,
Rob, Owner

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