I guess I should have looked here FIRST. AI led me here and SHOP recomended them... Scary that this place is being promoted at a good option. Shipping label created by nit shipped 5 days later... ãã£ãšèŠã
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Took about 2 weeks to receive my order after I contacted them. When it arrived, the glass containers were wrapped in 3 layers of bubble rap(great!) in box with pieces of other ripped up cardboard box... ãã£ãšèŠã
They have no way to communicate with customers in real time ordered on 9/2, cancelled through email on 9/7, tried calling 3 times 9/7-9/8 no ANSWER left a message even though not invited to. The compa... ãã£ãšèŠã
Ordered 24 bottles of Dessert Pepper Pinto Bean Dip but got 24 bottles of Bean Cheese Dip instead. Neither of us can stand the chesse-bean dip (i haven't even been able to give it away) but there has... ãã£ãšèŠã
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ShelHealth.com online marketplace in the U.S. that offers a large range of Health & Beauty products.
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3479 NE 163rd St, 1051, 33160, North Miami Beach, ç±³åœ
- customerservice@shelhealth.com
- shelhealth.com
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I guess I should have looked hereâŠ
I guess I should have looked here FIRST. AI led me here and SHOP recomended them... Scary that this place is being promoted at a good option.
Shipping label created by nit shipped 5 days later. They clearly do this to prevent the system from allowing swift refunds. I'll give it a couple more days to get to the post office then just file a chargeback and use the reviews here as proof that it's not likely coming.
According to the tracking they sent, it's already beyond the original ETA yet has the en shipped yet.
I will also alert AI and Shop so they will stop recommending this place.
I ordered a 90114 trolling motor mountâŠ
I ordered a 90114 trolling motor mount for my lifetime kayak. I received a rather cheap pickle ball paddle.
SHELHEALTH IS A BAD EXPERIENCE
I have order,the samething for 3 years and no problem.This time May 6, 2025. The product still hasn't been ( May 13 ) processed. I paid for UPS Shipping. I tried calling ( They never answer phone). Emailed 5 times about the product final got email back. They just made label and shipping it USPS, I WILL NEVER GET PKG.NEVER, NEVER, WILL I GET ANYTHING FROM THEM. $31.27 FLUSHED DOWN TOILET..SHELHEATH IS A TOILET.
Untrustworthy 3rd party Reseller
This company is a 3rd party reseller, taking orders on items and doesn't verify stock availabilty. After I placed an order it took 2 weeks for the order to be cancelled and Shelhealth never responded to any messages or emails.
Worst business ever!!!
Not sure why Iâm even leaving a review! Iâve sent several emails and got not one single response about this order. I ordered it priority and the day I ordered yâall sent me an email saying that you already had my order together. Yâall sent me another one that said order was fulfilled then another one that said order was packaged and ready to ship waiting for pickup and then 13 days after I ordered which is definitely not priority, that one said order cancelled because there was not enough product to fill the order. You tell me that these series of emails make any sense?? Very unhappy customer!! Wonât recommend or ever do business again with this company! I only I could leave 0 stars!!!
Horrible wait time
Horrible wait time. It will be weeks before getting package. The email you that itâs ready just waiting on carrier pickup, then still hasnât shipped a week later
Great products and pricing!
I received my package in great shape. The product was packaged well and the item I ordered was fresh and packed with care. I will be ordering from Shelhealth again.
Terrible experience
Terrible experience. Never got my purchase and customer service was sarcastic and unhelpful
Placed order 02/03/25
Placed order 02/03/25. Received order 02/18/25. Ordered and paid for a 30 pack of Pastries. Received order of a 20 pack on 02/18/25 which ordere was to be dlivered 02/12 but was a week late. Have sent emails and havent received any response. Will never order from
Worst place to buy online
Worst place to buy online. I bought some rubychocolate to get it before Feb 14. They send me a notification that they just have it ready to ship and they are just waiting to leave it postal office. After two week they never sent me a shipping number and then they only canceled because they dont have it.
A bait and switch company
I placed an order on January 24th 2025 and received a confirmation. I received another email stating that my order was processed and that I would be receiving a tracking number. This order was supposed to be delivered on January 30th. I sent a complaint email on January 30th because I had not received a tracking number and they canceled my order with no communication. This company is neither reliable nor reputable
My product was cancelled and they stillâŠ
My product was cancelled and they still charged my account. Itâs in dispute at this time. Terrible customer service and relations.
ShelHealth delivered the product asâŠ
ShelHealth delivered the product as promised and in a very reasonable time period.
I received a totally melted product andâŠ
I received a totally melted product and the seller should have known to pack it in dry ice, given the hot weather in both Florida and California. Then they weren't willing to refund my money until I complained to PayPal.
Item arrived completely melted despiteâŠ
Item arrived completely melted despite the website saying that "Certain types of orders, including orders with frozen and refrigerated products, only ship from Monday till Wednesday." There was no insulation or padding around the product and it was shoved into a too small box. Shipping was incredibly slow - it took more than 2 weeks to receive the order and that was due to the supplier, not USPS. I do not recommend ordering from ShelHealth.
Avoid
Impossible to get ahold of customer service, they donât answer emails, dmâs messages, anything and they use an outside company to ship! I asked them to cancel my order, itâs been over two weeks and they wonât follow up with me.
20 oz bags of Jackfruit!
Such a difficult product to source is 20 oz per bag. Usually sold in paltry ounce or two ounce bags. Pathetic. Great price for 20 oz bag. Fast shipping. Honest. Never a single issue. I am very pleased.
ShelHealth remembered to notify me whenâŠ
ShelHealth remembered to notify me when the 4 bean salad was back in stock.
It was an item that was the newâŠ
It was an item that was the new formula. I received it and needed to send it back as I was looking for a large order of the old formula. It was handled very well.
That's why I would use them again.
I do not recommend ShelHealth
I do not recommend ShelHealth unless you know for certain that they have the product you want in the version you want it. I ordered a based on the picture and description on their website. They sent a different version of this product, which is not the same quality. I sent multiple emails with the pictures and request for a return/refund, but no response for over 2 weeks. However, they keep sending promotional emails from their customerservice email and even asked for my review -- here it is. I will never use this platform and do not recommend it.
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