Shenzhoucapital レビュー 

Shenzhoucapital からの回答

2024年12月4日

Hi Zahid Yousaf,

We take your feedback seriously and are here to address your concerns. Please provide your MT5 account number and the registered email address used with us so we can thoroughly investigate your case.

We would like to clarify that account restrictions only occur when there is a violation of our terms and conditions, such as internal hedging activities. Shenzhou Capital operates transparently, and we are committed to ensuring a fair trading environment for all clients.

We encourage you to reach out with the requested details so we can resolve this matter appropriately.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日

Hi

We take your concerns seriously and would like to address them promptly. Please share your MT5 account number and the registered email address you used with us so we can investigate your case thoroughly.

To clarify, Shenzhou Capital only restricts accounts in cases of internal hedging or violations of our trading policies, as outlined in our terms and conditions. We operate transparently and ensure that all our actions are fair and in line with industry standards.

We encourage you to provide the requested details so we can assist you further. Posting unverified claims does not benefit anyone.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日

Hi,

We take such claims very seriously. Please provide your MT5 account number and registered email address so we can thoroughly investigate your case.

We want to clarify that Shenzhou Capital only restricts accounts when there is evidence of internal hedging or a violation of our terms and conditions. These policies are clearly outlined and shared with all clients to maintain a fair and transparent trading environment.

We encourage you to share accurate details so we can assist you further. Making unsubstantiated claims without evidence does not reflect the facts.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日 に更新

Hi ,

We take accusations like these very seriously. Please provide your MT5 account number and registered email address so we can verify your claims and address this matter.

We would also like to clarify that any unverified claims suggesting theft are baseless. If you have not traded with us or do not have an account, we kindly ask you not to spread false information.

Shenzhou Capital operates transparently and in compliance with industry standards. We are committed to resolving genuine issues fairly and promptly.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日

Hi,

We take your feedback seriously and are committed to addressing any genuine concerns. Please provide your MT5 account number and registered email address so we can investigate your claims thoroughly.

To clarify, Shenzhou Capital only blocks accounts in cases of internal hedging, misuse of bonuses, or violations of our clearly stated terms and conditions. These measures are in place to ensure a fair and transparent trading environment for all clients.

We urge you to share your account details for verification instead of making unsubstantiated claims. We are here to assist and resolve any legitimate issues.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日

Hi Hassan Raza,

We understand your frustration, but we must clarify the situation for the sake of transparency. Your account was blocked due to internal hedging, a clear violation of our terms and conditions. This was explained to you previously, and all necessary warnings were provided.

Misuse of the broker's platform and policies, including internal hedging, is not tolerated as it undermines the fairness of the trading environment. Your claims of having no knowledge of this practice contradict our findings and your trading activity.

We cannot entertain attempts to misrepresent the facts or blame the broker for actions taken solely due to your own violations. As per our policy, funds tied to such activities will not be returned, and this decision is final.

We advise you to refrain from posting false or defamatory reviews. If you have genuine evidence to support your claims, please share it directly with us for review. Misleading statements and accusations will not change the facts or the outcome.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月6日

Dear,

We take allegations like these very seriously. To investigate your claims, we kindly request that you provide us with your MT5 account details and the email associated with your account. This will help us thoroughly review your case and address your concerns promptly.

We also urge you to refrain from sharing unverified or misleading information publicly, as it can cause unnecessary confusion. Our team is here to support you and ensure a transparent resolution.

Please contact us at support@shenzhoucapital.com or via live chat, and we will prioritize your case.

Best regards,
The Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月6日

Dear,

We are sorry to hear about your experience. Please note that accounts are only restricted in cases where there is a breach of our trading terms and conditions, such as internal hedging or other activities violating our policies.

To resolve this matter, we kindly request you to share your MT5 account details with us. Our team is committed to thoroughly investigating your case and providing a clear explanation.

We assure you of our transparency and fairness. Please contact us at [support email] or via private message so we can assist you further.

Best regards,
The Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月6日

Dear,

We take such accusations seriously and are committed to maintaining transparency with all our clients. Accounts are only blocked when our policies are violated, such as in cases of bonus abuse or other breaches of terms.

We kindly request you to provide your MT5 account details and the email associated with your account. This will allow us to thoroughly investigate your case and address your concerns appropriately.

We urge you to refrain from making unverified claims. Our team is here to assist and resolve any genuine issues you may have. Please contact us at support@shenzhoucapital.com or via live chat for further assistance.

Best regards,
The Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日

Dear Trader,

We take allegations like this very seriously. Please share your MT5 account number and the email address registered with us so we can investigate your case.

Account blocks occur only when there is evidence of policy violations such as internal hedging or other abuses of our terms and conditions. These measures are in place to ensure fair trading for all clients.

If there is any misunderstanding, we’re here to help clarify and resolve the issue. Kindly provide the required details so we can proceed.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日

Dear Trader,

We take such claims seriously and encourage transparency in all interactions. Please provide your MT5 account number and the email address you registered with us, so we can thoroughly investigate your issue and address any concerns.

However, we want to clarify that account restrictions, including holding profits, occur only when internal hedging or abuse of broker policies is detected. Such actions are against the terms agreed upon during registration.

If there’s a genuine issue, we’re here to assist and resolve it promptly. We look forward to your response.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年12月4日

Thank you for your positive feedback and for sharing your experience with us! We're delighted to hear that you're satisfied with our services, especially the quick withdrawals and responsive support.

We acknowledge your point about slippage and appreciate your patience. Rest assured, our team is continuously working to enhance the trading experience, and we aim to address such issues promptly.

Your trust and confidence mean a lot to us, and we're committed to ensuring your trading journey remains smooth and rewarding.

Happy trading!

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年11月29日

Hi,

We take these allegations seriously and would like to address your concerns. Shenzhou Capital operates transparently and adheres to all industry regulations. We do not withhold funds, and any actions on accounts are in full compliance with our terms and conditions.

We kindly request that you provide proof to support your claims, including your MT5 account number and registered email address, so that we can thoroughly investigate this matter. We are committed to resolving any genuine issues and encourage clients to share accurate information.

Please refrain from posting misleading statements without evidence.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年11月29日

Hi,

We’re sorry to hear about your concerns and want to assure you that we take such matters very seriously. Termination of accounts only occurs in cases where there is evidence of abuse or violation of our terms of service. We are committed to fairness and transparency in all our dealings.

To assist you further, please share your registered email address and IB (Introducing Broker) details so we can thoroughly investigate this issue. If there was any misunderstanding, we will resolve it promptly.

You can also reach us directly at nomena@shenzhoucapital.com for immediate assistance. We’re here to address your concerns and ensure a fair resolution.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年11月29日

Hi,

We’re sorry to hear about your concerns. At Shenzhou Capital, we are committed to providing transparent and reliable services to all our clients.

We kindly ask that you refrain from sharing false information. If you’ve faced any specific issue, please let us know through our 24/7 live chat so we can investigate and resolve it promptly.

Your satisfaction is important to us, and we’re here to address any legitimate concerns you may have.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年11月29日

Hi,

We’re sorry to hear about your concerns. At Shenzhou Capital, we uphold fair trading practices and ensure profits are not deducted or accounts banned without valid reasons. Such actions are only taken in cases of violations of our terms and conditions.

To investigate this matter thoroughly, please provide your MT5 account number and the registered email address you used with us. If you have any additional evidence or details regarding this issue, kindly share them as well. We’re committed to resolving this matter and addressing your concerns transparently.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年11月29日

Hi,

We take your concerns seriously and want to clarify that Shenzhou Capital operates with complete transparency and fairness. Actions such as holding funds or banning accounts are only taken in cases where there is a violation of our terms and conditions.

We kindly request that you provide proof to support your claims, along with your MT5 account number and registered email address, so we can thoroughly investigate this matter. Misleading accusations do not reflect our commitment to serving our clients professionally and ethically.

We remain dedicated to addressing any legitimate concerns and ensuring clarity in all our dealings.

Best regards,
Shenzhou Capital Team

Shenzhoucapital からの回答

2024年11月26日

Hi,

Thank you for your kind words! We’re delighted to hear about your positive experience and appreciate your recognition of our professionalism. Your feedback motivates us to continue delivering the best service possible.

If you ever need assistance, we’re just a message away.

Best regards,
Shenzhou Capital Team