Slow dispatch and unanswered enquiries
I would give zero stars if I could
This is my second order with Spa Moment, and shipping delays have been a recurring problem, with dispatch taking around two weeks in my experience.
For my current order, I received an email on 4 October 2026 saying processing was complete, but it contained no dispatch date or tracking information. I emailed on 7 October asking whether the order had shipped and have received no reply or order update.
I have also called several times. Each time I am told someone will get back to me, but I still have to keep following up. There has been no proactive communication explaining any delay.
The repeated chasing and lack of clear information have been frustrating. I expect confirmation of dispatch, tracking details and an expected delivery date, along with timely responses to customer enquiries.