Ak and Mani were my delivery guys they were so professional and friendly and arrived when they said, they both went above and beyond to get my sofa through my small space !! I would highly recommend... もっと見る
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We've had our sofa from Heavenly Sleep absolutely brilliant service from start to finish! Our new sofa arrived on time, was easy to assemble, and looks beautiful in our living room. The customer servi... もっと見る
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Sofa finally arrived after a few issues that were dealt with in a timely manor, however, The phone chargers on the sofa do not work in a phone, they do however charge my gimble if I use the usb ch... もっと見る
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The price, The quality of the sofas, the installation guys were brilliant 45 minutes in and out and cleaned up all the packaging also the staff in the shop were very helpful, I will definitely shop th... もっと見る
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企業情報
当該企業による記述
Heavenly Sleep is a customer-focused furniture retailer dedicated to delivering high-quality sofas, beds and exceptional service. Our focus is on offering thoughtfully designed, well-crafted products that combine comfort, durability, and contemporary style at competitive prices. All of our sofas are handcrafted by experienced craftsmen using carefully selected fabrics and materials, with strict quality standards applied at every stage of production. We take pride in our attention to detail, ensuring each piece is built to last and designed to enhance the look and comfort of your home. From ordering to delivery, we are committed to providing a reliable, transparent, and professional customer experience.
連絡先
4.6
優良
165件のレビュー
ネガティブなレビューの 50％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Really happy with my sofa
Really happy with my sofa. Company were really good and responded to my queries before I bought the sofa. Delivery was easy and they were very helpful.
2026年4月12日
自発的なレビュー
Heavenly Sleep からの回答
Thanks for the lovely review! We're so glad you're happy with your sofa and that our team could help with your questions beforehand. It’s great to hear delivery was smooth and helpful as well. Enjoy your new sofa!
Great company really good communication…
Great company really good communication and excellent delivery drivers really friendly nothing was a problem above and beyond service, top marks 100 out of 10 👌👌👌 thanks again lads 👍👍
2026年4月12日
自発的なレビュー
Heavenly Sleep からの回答
Wow — thank you so much for the amazing feedback! We’re delighted to hear you had such a great experience with our team and delivery drivers.
We’ll be sure to pass your kind words on to them — they’ll really appreciate it.
Enjoy your new sofa, and thanks again!
Excellent service and delivery.
2026年4月12日
自発的なレビュー
Heavenly Sleep からの回答
Thank you for your kind feedback!
We're really pleased to hear you were happy with both our service and delivery.
We appreciate your support and hope you enjoy your sofa.
Ak and Mani were my delivery guys that…
Ak and Mani were my delivery guys they were so professional and friendly and arrived when they said, they both went above and beyond to get my sofa through my small space !!
I would highly recommend them and sofa was beautiful
2026年4月11日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for your wonderful feedback!
We're delighted to hear you're loving your sofa and that AK and Mani made such a positive impression.
We’ll be sure to pass on your kind words to them — they’ll really appreciate it.
It’s great to know they went above and beyond to get everything set up for you.
Enjoy your new sofa!
Deliver late night and put sofas in my…
Deliver late night and put sofas in my hallway room that walk away
2026年4月3日
Heavenly Sleep からの回答
Hi Jonathan,
Thank you for your feedback. We’re sorry to hear you weren’t fully satisfied with your experience.
Your delivery was completed on the agreed day despite significant traffic delays, and our team ensured the sofas were safely placed inside your hallway as standard.
We do offer a full assembly service; however, this is an optional add-on at checkout and wasn’t selected on your order.
If you would still like assistance with assembly, please feel free to contact us and we’ll be happy to arrange this for you.
We appreciate your feedback and your business.
— Heavenly Sleep Team
Excellent service
The price, The quality of the sofas, the installation guys were brilliant 45 minutes in and out and cleaned up all the packaging also the staff in the shop were very helpful, I will definitely shop there again. 10 stars.
2026年4月3日
Heavenly Sleep からの回答
Thank you so much for the fantastic review!
We're delighted to hear you were happy with the price, quality, and overall service.
It’s great to know our installation team and in-store staff made such a positive impression and kept everything smooth and tidy.
We really appreciate your support and look forward to welcoming you back!
Excellent service
Excellent service. I ordered a sofa set on a Friday night and had it delivered on the following Wednesday. Delivery guy was great, removed old sofa and set new one up on his own too! Sofa is great, really comfy and firm. Looks great too. Would definitely recommend this company.
2026年3月25日
Heavenly Sleep からの回答
Thank you so much for your kind words!
We’re delighted to hear that you’re happy with your new sofa and that the delivery process went smoothly.
It’s great to know our delivery team made a positive impression—we’ll be sure to pass on your feedback.
We really appreciate your recommendation and hope you enjoy your sofa for many years to come!
My wall was damaged after only being…
My wall was damaged after only being newly decorated have had no reply from them no one told me had to pay for building of sofa
2026年4月3日
Heavenly Sleep からの回答
Thanks for your review Debbie.
We’re sorry to hear about your experience. We did receive your email on Friday, however our team was closed over the Easter holiday period, which is why there was a delay in response.
We are now back open and will be in touch with you directly to resolve this.
In regard to assembly, our website clearly states that delivery is free, and assembly is an optional service available at an additional charge.
We take all feedback seriously and will work with you to investigate the issue with your wall and find a suitable resolution.
We've had our sofa from Heavenly Sleep…
We've had our sofa from Heavenly Sleep absolutely brilliant service from start to finish! Our new sofa arrived on time, was easy to assemble, and looks beautiful in our living room. The customer service team kept us informed at every stage, and the delivery guys were professional and efficient. So happy with this purchase!
2026年4月3日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for your lovely review! We’re thrilled to hear that you’re happy with your new sofa and that everything—from ordering to delivery—went smoothly.
It’s great to know our customer service team kept you well informed and that the delivery team made a positive impression.
We really appreciate your kind words and hope you enjoy your sofa for many years to come!
Really friendly & efficient service.
Really friendly & efficient service.
Sofas and chairs we ordered are very comfortable & look great!
2026年4月2日
自発的なレビュー
Heavenly Sleep からの回答
Hello Kelly,
Thank you so much for your lovely feedback! We’re really glad to hear you found the service friendly and efficient, and that you’re happy with how comfortable the sofas and chairs are—they sound like a great addition to your home.
I’ll be sure to share your kind words with the team.
Our furniture was delivered today …
Our furniture was delivered today very pleased with it bought the Rita electric corner unit and matching chair
2026年3月30日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for your lovely feedback! We're delighted to hear that you’re pleased with your new Rita electric corner unit and matching chair. We hope they bring you plenty of comfort and enjoyment. Thanks again for choosing us!
Heavenly Sleep からの回答
Thank you so much for your kind words! We really appreciate your support and are glad you had a great experience with our team. 😊
Heavenly Sleep からの回答
Thank you so much for your kind feedback! We really appreciate your support and are glad you had a great experience with our team. 😊
Excellent from customer service to…
Excellent from customer service to delivery. Guys who delivered very friendly and very professional
2026年3月28日
自発的なレビュー
Heavenly Sleep からの回答
Thank you for the wonderful feedback! We're so pleased to hear you had an excellent experience from customer service right through to delivery. Our team will be especially happy to know the delivery crew made such a great impression with their friendliness and professionalism. We truly appreciate your support and hope to see you again soon!
Lovely looking sofa… all communication…
Lovely looking sofa… all communication has been quick and efficient .
very helpful and friendly delivery (Sat 28th March). Highly recommended.
2026年3月28日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for your kind feedback! We're delighted to hear you love your new sofa and that everything went smoothly from communication through to delivery. It's great to know our team were helpful and friendly on the day. We really appreciate your recommendation and hope you enjoy your sofa for many years to come!
Went above and beyond thanks
Couldn’t deliver on the day I needed due to a bereavement went above and beyond to get it to me on my delivery date thank you bash
2026年3月28日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for your kind words. We're really sorry for your loss, and we’re glad we could help make things a little easier during such a difficult time. It means a lot to hear that our team went above and beyond to get your delivery to you when you needed it. We truly appreciate your feedback and your support.
Happy customer 🥳
Absolutely gorgeous sofa that my mother got today. So comfortable and luxurious fabric! She couldn’t be more happier! And absolutely incredible customer service from Luke & Ryan who delivered her couch. Very kind, helpful and pleasant. I myself will be ordering my couch from here. On behalf of my mam - THANK YOU SO SO MUCH!!!
2026年3月19日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for such a lovely review! We’re absolutely delighted to hear your mum is so happy with her new sofa — it’s great to know she’s loving the comfort and luxurious fabric.
Luke and Ryan will be thrilled to hear your kind words about their service; we’ll be sure to pass that on to them. It really means a lot to us that you’re considering ordering with us too!
On behalf of the whole team, thank you again to you and your mam for your support — we hope she enjoys her sofa for many years to come 🥳
3+2 seater Rita
I ordered a 3+2 seater Rita; I am really happy with the leather quality and comfort, but most of all with the excellent customer service from all the HS team, including the delivery crew, now on days is rare to find it; I dont have a doubt to highly recommend Heavenly Sleep; congratulations guys, well done!! Arthur
2026年3月19日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much, Arthur, for your fantastic review! We're delighted to hear you're so happy with your 3+2 seater Rita — especially the leather quality and comfort.
It truly means a lot to us that you highlighted the customer service from the whole team, including our delivery crew. We always aim to provide a great experience from start to finish, so your kind words and recommendation are really appreciated.
Thank you again for your support — enjoy your new sofa!
Very impressed with driver service
Very impressed with driver service. Reliable and very helpful
2026年3月13日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for your fantastic review! We're delighted to hear you're so happy with your sofa
It truly means a lot to us that you highlighted the customer service from the whole team, including our delivery crew. We always aim to provide a great experience from start to finish, so your kind words and recommendation are really appreciated.
Thank you again for your support — enjoy your new sofa!
2 seater Rita electric recliner
2 seater Rita electric recliner
Surprised at the quality for the price, beautiful sofa, perfect size for a small room. The delivery team who provided assembley were polite and courtesy of the fact new carpet had just been fitted.
Overall extremely happy to recommend.
2026年3月8日
自発的なレビュー
Heavenly Sleep からの回答
Thank you so much for your lovely review! We're delighted to hear you were pleasantly surprised by the quality and that the 2 seater Rita electric recliner is a perfect fit for your space.
It’s great to know our delivery team were polite and respectful during the assembly, especially with your new carpet — we’ll be sure to pass on your kind words to them.
We really appreciate your recommendation and hope you enjoy your new sofa for many years to come!
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