Thank you shop Humm So far so great !!! I'm a new customer and had a lovely experience chatting online with Thales L, Excellent staff member !!! Thank you for all your help
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âI had a fantastic experience using the live web chat today. I was looking to get an appeal and manual review on a recent application to adjust my spending limit to a lower amount. I got through to Co... ãã£ãšèŠã
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It was really easy to set up credit. Just a few simple questions and validations. It also felt really secure at the same time. I needed some help with getting an increase as the item I wanted was more... ãã£ãšèŠã
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Really impressed with humm. I got approved and vetted the same day and was able to buy my product immediately without stress. The process was smooth, quick, and straightforward from start to finish. D... ãã£ãšèŠã
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At humm, we do Buy Now Pay Later a little differently. Instead of just focusing on the little joys in life, we want to allow our customers to fund whatever they need, both big and little.
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121 Harrington Street, 2000, Sydney, ãªãŒã¹ãã©ãªã¢
- shophumm.com
4.7
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Very quick reply
2026幎7æ15æ¥
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Easy and fast!
2026幎7æ15æ¥
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From the start to finish veryâŠ
From the start to finish very professional easy to apply and upload documents ordered items from Harvey Norman and they kept me updated throughout transaction all completed within a week from applying to humm to receiving goods I'm highly impressed would recommend 100% many thanks to all .
2026幎7æ18æ¥
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I had a great experience with Humm
I had a great experience with Humm. Applying for and using the store credit was very simple.
2026幎7æ14æ¥
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Humms are the best ððŒ
Humms are the best ððŒ, I was approved in just two days. A very big thank you to these incredible teams
2026幎7æ9æ¥
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Approved for credit and sent back toâŠ
Approved for credit and sent back to the retailer page , i thought i needed to comolete purchase , i contavted customer support and Thales L of the humm team helped me to understand that the item had already been purchased and I would receive emails confirming this , Thales L was very helpfully, the confirmation email came through and I'm very happy with humm service and customer care.
2026幎7æ16æ¥
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Great customer service
2026幎7æ15æ¥
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Thank you shop Humm
Thank you shop Humm
So far so great !!!
I'm a new customer and had a lovely experience chatting online with Thales L,
Excellent staff member !!!
Thank you for all your help
2026幎7æ14æ¥
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I am very grateful for your service
I am very grateful for your service. I was able to resolve my issue quickly and promptly with your help.
2026幎7æ13æ¥
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Humm make it very easy and haveâŠ
Humm make it very easy and have excellent service and fast Approval thank you.
2026幎7æ10æ¥
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humm Classic ããã®åç
Hi Zelda,
Thanks for taking the time to leave a review.
Great to hear of your positive customer experience dealing with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I was disappointed with the overallâŠ
I was disappointed with the overall customer service. While speaking with the agents was positive, the customer team who handled my contract was poor. After purchasing, I discovered a 40 euro setup fee and high interest rates. Consequently, I paid off the loan the same day using other means. I was also refused a refund for the setup fee despite explaining and attempting to resolve issue, found response dismissive and patronising
2026幎7æ8æ¥
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humm Classic ããã®åç
Hi Lorraine,
Thank you for taking the time to share your feedback.
We are pleased to hear that your interactions with our customer service agents were positive, although we are sorry to learn that your overall experience did not meet your expectations.
As mentioned in our previous replies to your email, the agreement in question was not in fact cancelled and therefore the initial â¬40 application fee remained as per terms and conditions of the agreement.
Quotes for the terms on offer from any of our retailer partners ahead of your purchase can be found through shophumm.com/ie/.
You can also review our loan agreements ahead of making a purchase on our website at https://www.shophumm.com/ie/important-information/.
All applicable fees are disclosed to the customer in the draft of the agreement emailed prior to finalizing the purchase.
We are sorry that you felt our response to your enquiry was dismissive, as this is never the experience we aim to provide. We take comments regarding our service seriously and will review your feedback with the relevant team.
If there is anything further you would like us to look into, please contact us directly at contactus@shophumm.com so we can review your concerns in more detail.
Kind regards,
Humm team
Smooth experience and helpful customer support
Overall, I had a positive experience with Humm. The application process was straightforward, and the communication was clear. The service was easy to use, and my questions were handled professionally. I appreciate the simple and convenient experience.
2026幎7æ7æ¥
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humm Classic ããã®åç
Hi Dena,
Thank you for the 5-star rating! We're thrilled to know you had a great experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
I had an issue with humm login
I had an issue with humm login and password and contacted an agent Connor J, he was absolutely excellent in resolving this issue for me quickly and efficiently.
2026幎7æ10æ¥
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humm Classic ããã®åç
Hi Stephen,
Thank you so much for the fantastic review!
We are thrilled to hear that Conner took such great care of you. We pride ourselves on our service, and it's wonderful to know their hard work made a difference.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Terrible customer servivce!
Terrible customer servivce!
I received an email advising that my details weren't correct and it has all been updated. I asked what was incorrect and to please call me. They refused to tell me unless I provide security info. Security info provided. I received the same template response about information changing but not actually answering my query or picking up the phone to call me. Horrendous.
2026幎7æ10æ¥
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humm Classic ããã®åç
Hi Patrick,
Many thanks for your feedback.
We are sorry to hear you had an unfavourable experience with us. We take your feedback seriously and would love the opportunity to understand what went wrong. Please email us at contactus@shophumm.com and our management will review your case.
Kind Regards,
Humm team
humm Classic ããã®åç
Hi LJ,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Great fast service.
2026幎7æ3æ¥
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humm Classic ããã®åç
Hi Ann Marie,
We appreciate you taking the time to leave a review.
Great to hear you had a positive customer experience with us.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Mejoui S is superb very accommodating
2026幎7æ10æ¥
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humm Classic ããã®åç
Hi there,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Mejoui on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Thales L customer support - Excellent
Dealt with Thales L on customer service support. I found them very help. thank you!
2026幎7æ9æ¥
èªçºçãªã¬ãã¥ãŒ
humm Classic ããã®åç
Hi Rachel
Thanks for leaving us your 5-star review!
Great to hear Thales was able to assist you with your query to a high standard.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
Accoutn locked
I had an issue accessing my account, and Thales L. was extremely helpful. He provided very detailed information and was always willing to assist in resolving the issue. His support was professional, prompt, and greatly appreciated.
2026幎7æ9æ¥
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humm Classic ããã®åç
Hi Joao,
Thank you so much for taking the time to share your experience.
We are incredibly lucky to have Thales on our team, and we're so glad they went above and beyond for you. We'll definitely be sharing this shoutout with the team.
If there is anything we can do to keep you humm-ing along; please let us know by emailing contactus@shophumm.com.
Kind regards,
Humm team
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