Shopogolic レビュー 

I was really shocked by the shipping prices. This will be the last time I use your service. I found another company offering the exact same service for almost half your price. The difference is too big and not reasonable

Very bad exp with this company. My laptops were delivered to German warehouse 1 month ago and still not shipped. I ordered 3 laptops like NY presents more then 1 month ago to got it before NY, but looks like its not possible. They tried to send it to Kazahstan more then 1 month after delivery fee was paid.. After 1 month they said they can ship there only from Italy. I said, cancel this del please, i ready to pay again, ship it to Estonia , please. But they again not answer withn a week.. Dont know what to think! Chatlog :

14 November
Thank you for your request. Please wait for the operator's reply.
P.S. Operators answer in order of precedence. They will contact you as soon as possible!

07:35
hi! Is it possible to ship laptops from Germany to Kazahstan?

17 November
03:43
Shipping laptops from Germany to Kazakhstan through our service is possible. However, please note that parcels sent to Kazakhstan are always stopped by customs. As a resident, you will need to provide documents and pay duties if required. Ensure compliance with customs regulations before proceeding.

20 November
06:45
I created order MF716656

26 November
Anybody here?
02:26
hi
Paid for parcel 328499 3 days ago. When it will shipped?

28 November
08:55
Anybody here?
06:56
Hi! its still not shipped...

1 December
04:12
Paid for parcel 328499 week ago. When it will shipped?

2 December
10:09
Maybe today somebody answer me?
Still not answer. 8 days i wait answer. TOmorrow i will write it all on Trustpilot
with screens of out chat hystory

4 December
Hello,
We contacted you yesterday, here was the message we sent: Hello,
We are sorry to hear that you are still experiencing delays. I have contacted the operators to get more information on the status of your parcel. Thankyou for your patience.

8 December
Hello,

The parcel was shipped to Italy as this was the only way to get this shipped. I will contact the operators in regard to the incorrect declaration.

10 December

Good morning! Any info about my declaration? How i can make it correct? If some difficults- please cancel this parcel. I will order it again, but to Estonia

12 December

Good morning again! Anybody can help me with my parcel 331744?
If someproblems - please cancel it! I will pay again for shipping to Estonia.. I want got it before NY...
PLease help me, its about month cant left yours storeges...

Once I got my head around what to do it was easy, took about a week from arriving at Shopogolic in Poland to reach me in the UK.

Would certainly use again.

I needed a coat from germany where the company wouldnt accept payment or send to uk addresses. I sent my order to shopogolic, they emailed me a link to pay and ordered my product on my behalf. They emailed me every step of the way and there were no issues whatsoever. I ordered item 26th nov and it arrived 4th december from fedex. This is a brilliant service that saved me a trip to germany. Thank you shopogolic🙂

I admit I was a bit worried after reading some of the negative reviews here, but in my case everything went smoothly.
I do have a minor comment on the web UX/UI — I find it confusing.
It wasn’t, and still isn’t, clear to me whether creating the parcel after sending my package is required or just an optional step.
After the parcel was confirmed, it also wasn’t clear whether I needed to take any additional steps to be able to pay, or simply wait (and for how long) for the invoice to be issued.
Now that I’ve gone through the whole process, everything makes sense, but it could have been communicated more clearly.

I have shipped with Shopogolic for few years, but recently I was so disappointed by their service. My parcel was in "sent" status with label been created on Monday, but four days passed, the parce has not been handled to Fedex yet and the shipping from information is wrong. That means the parcel has lost or they lie about the shipping. I contacted them via live chat and phone call but no one is avaliable for help.

This is regarding experience with the Poland warehouse. It took three weeks for the team in Poland to send my packages after they were received at the warehouse in Zaścianki. They eventually did send the packages. Customer service, which may be based in the UK, was helpful determining the delay issues; but, ultimately, customer service could not directly intercede to get the packages out of Zaścianki more quickly. It was two weeks after FedEx labels were issued that the packages actually departed the warehouse.

Very sad to have to write this review. I had previous orders with them, they went smoothly, however, I always noticed even previously that if for any case you need to reach them for any requests ...etc the communication is dreadful frustration.
Recently ordered two orders from amazon Germany, sent them to their German warehouse, intended to be sent from there to Ukraine for a friend for some occasion as a gift. The first shipment arrived as order MF702906 and didn't need OTP although I have created in advance an order in the order list in anticipation of its arrival to their German warehouse with OTP posted on day of delivery for their use if they were asked for it. As I understood from amazon delivery note, it was delivered without asking for the OTP eventually and that is why the delivery went very smooth for this shipment. So the order updated in shopogolic as "received & ready" and its weight noted as 5.5 kg.
The other amazon order was of higher value items (3 items=802.89 Euro), amazon attempted first attempt to deliver, shopogolic didn't notice my posted anticipated order MF702900 for this shipment and the OTP posted there, so attempt 1 failed. I wrote to them in chat, gave the newer OTP the next day, they promised and affirmed they passed it to warehouse staff but again staff there didn't have a clue when delivery came to their warehouse so attempt 2 failed. Wrote to them again in chat (and always chat is either offline or busy and you get the reply late after you post the question, abstract replies and in many cases as noted by other customers reviews seems they don't check history of same case in the same chat, nor care to understand all the explained, seems they read first message you write same day and even not address the other messages content it is like their responses to you is favor and best effort only, also replies not written in professional politely care for customer language, very sad that customer service in such company will let the experience down to this extent, incompetent and careless, not interested in job or overloaded staff might be also the case also we don't know), so wrote again and told them that on that day will be the last attempt (attempt 3) to deliver by amazon then amazon will just cancel my order if failed attempt happen. They promised to pass the newer OTP also to staff in warehouse, and finally it got delivered. Appeared as "received & ready" and its weight noted as 1.34 kg.
On the same day, I selected the two orders MF702906 and MF702900 and merged them into parcel ID 321970 and requested and paid for the shipment to Ukraine. After days of wait, when it arrived to my friend yesterday, only the content of MF702906 was in the parcel, the other 3 items of MF702900 (the more expensive 3 items = 802.89 Euro) were not there. Wrote to them since yesterday while they were online -> no reply. Wrote to them email -> no reply. To my surprise, when I went back to the orders page which normally you don’t after you create the parcel you just check the parcel page, in the orders page “somebody” obviously from warehouse side because nobody else has access to my account, created “dispose” request for the expensive box MF702900 (802.89 Euro) and didn’t include it in the parcel to Ukraine !!!!! and guess what, normally “dispose” request will not be executed until you pay for the dispose charge, in this case the dispose and not including in the parcel was executed even with the fees for that service were not paid (obviously because I didn’t request it and will not pay for it) and still appear in what is called the cart till today. I cannot be sure what happened is stealing the box with its valuables but this is too suspicious really and sad decline to even further levels by this company.
update 20 Nov 2025 :
I do confirm that by direct communication emails+chat, the lost box was found, sent on their expense and received by friend.
However, I still feel this company has three main problems :
1) a real problem in the communications means being too slow and frustrating to customers. They say that they have dedicated staff for enquiries in English and those are less staff and not always available. This is unjustifiable in the era of advanced immediate translators which all companies seem to use nowadays in their chat facility ...etc. This is way below the industry strandard and way below the superior level of this company in almost all other aspects except communication and customer care. e.g. web site is excellent.
2) chat staff they just don't read all what customer ask about and just answer any question from the questions or just reply with copy-paste. Many replies are too abstract make them sound rude.
3) Inbound order notes customer can post OTP for shipments that require OTP but warehouse staff NOT CARE TO CHECK THEM causing failed deliveries

I can’t possibly begin to write about all my negative experiences with shopagplic services. THE WORST is I am still waiting for a package that was to be forwarded from Turkey on July 31. 2025, which is now missing and they refused to honor the insurance that I purchased. Apparently I have wasted hundreds of dollars purchasing insurance on every package I’ve ever afforded because they don’t intend to ever honor it if there’s an issue. The support is very hard to reach as you can leave messages and they hardly ever respond and if they do respond, it’s usually a vague answer that really doesn’t answer your question. There are rude, unhelpful and I would strongly advise not to use their services.

Me están decepcionando. Tuve un problema con un paquete de China. Elegí EMS como método de envío, y el paquete fue devuelto al almacén, supuestamente por una batería, aunque no tenía ninguna (solicité una inspección después). Mientras tanto, un paquete similar con el mismo artículo llegó sin problemas a través de China Post Estándar. Volví a registrar el primer paquete para Estándar, pero sin avisarme, lo registraron como ePacket, que en realidad también es EMS. Y parece que el paquete les está siendo devuelto de nuevo. Estoy muy decepcionado; llevo más de dos meses sin recibir mi paquete. Y si bien la primera vez fue por desconocimiento mío, la segunda vez es un error del almacén.

I had a very negative experience with this freight forwarding company. After paying for their services to ship my valuable parcel, I was later informed that the parcel had been discarded because it was not claimed for over a month. This was done without proper notice or authorization. I feel misled and treated unfairly, and I intend to take legal action to resolve the matter. I strongly advise others to exercise caution when dealing with this company.

First class service. Speed of transactions and communication (updates every step of the way)
Thank you

Terrible service, no technical support.
I paid $62 for shipping, but the payment did not show up in their system, and for eight days now, no one from support has responded or resolved the issue. This is probably a fraudulent company; I do not recommend using them.

Adjusting an earlier 1-star review to 4-star because the company did go out of their way to retrieve my package delivered to an old warehouse after a mistake on the website. The 1-star review was mainly down to lack of communication during the whole process which took almost a month after the delivery of the items to retrieve due to issues out of their control. My main issue was not being kept in the loop rather than how long it took. Shopogolic have served me exceptionally well on about eight different occasions with fast delivery, good value, and care with my items. Very grateful for their efforts and persistence to resolve my issue and will definitely use again but next time will be extra cautious to not deliver to an old warehouse. Thank you, Shopogolic!

Was a bit nervous about this service to begin with but it was BRILLIANT
Had to get a spare part from Poland to the UK and none of the retailers shipped because of Brexit. So using Shopagolics polish warehouse and then shipping with FedEx was excellent … and for £6 fee on top of FedEx I thought that was great value for money
Will definitely be using this service again

Reliable service that gets things done.

a litte expensive but good and on time

Спасибо! Достойная компания!

Шопоголик - отличный сервис. Качественная упаковка, удобное получение посылок. Есть возможность создавать заказ на покупку. С удовольствием буду заказывать ещё!

Update on issues with parcel MF689910:

A week later since they have responded to my initial complaint/trust pilot review AND I have also emailed them directly to ask for a solution; I have had ZERO contact from the company.

I am still deeply unhappy with the service and would still not recommend them to anyone. They are holding £130 worth of goods are are not discussing with me how to get this shipped to the UK.

AVOID!

Edit to add 11/10/25. The batteries cannot be stripped out of the toys. I have explained this on multiple occasions.

Please arrange to send via DHL Or Fed Ex with correct labelling!