Shopogolic レビュー 

I have worked with other parcel forwarders. My first experience with Shopogolic is by far the worst. Shipping rates, chat system and status display are quite good but handling in warehouse and support is very bad. I wanted to forward a parcel from Poland to Germany. After payment was confirmed it took 3 weeks and 10 complaints by email and chat before it was forwarded. After 6 days I contacted support first time. Status changed to "shipped" but tracking showed that it was not handed to courier. I assumed that it was lost or stolen - but it must simply have been lying around in warehouse in Poland. Support replied just once a day and the replies were mostly just delaying. They normally ignore the chat history of a complaint, you have to tell the whole story over and over again.
But the story has a happy ending, the parcel was finally shipped and arrived well. Shopogolic parcel no. is 296836, maybe it helps.

Добрый день) В очередной раз благодарю сотрудников шопоголик (склад в г. Рескалдина, Италия) за их аккуратность, отзывчивость и тщательную упаковку, вчера получила свою посылку в ней помимо прочего был бkендер и две керамическими бутыли с маслом, все приехало в целости и сохранности. Еще недавно я по ошибке оформила заказ в пункт выдачи, тут снова помогли с его забором. Благодарю и желаю компании процветания!

I use Shopogolic quite often, mostly for parcels from the US and Poland, and I’ve never had any problems with them. There was a small delay (2 days) once, but 99% they’re always on top of everything.

I don’t usually write reviews but this company is so bad that I created an account and wish I could give it a 0 stars. I tried to give them the benefit of the doubt and ignore the other bad ratings thinking it wouldn’t happen to me but it did. All these bad reviews are more than accurate.

I had a huge package coming to their Germany warehouse (over 1000€ item) and it’s been sitting there for the past week. Their customer support is literally the worst I’ve experienced in any company ever and I’m not even overreacting. They take 1-2 days to give you a simple reply and ignore half of the message. You only get one single chat message a day from them so choose your questions wisely! They will also only reply to the first part of any big messages or multiple questions so keep that in mind when asking for help.

After a huge discussion on how I could forward the package to my home address, they ask for my order number *again* as if we haven’t been speaking about this package for a week. Two days later I finally get a reply and they proceed to tell me the package has already arrived and it’s in my personal cabinet which I KNOW already — that’s the entire reason why I’m even reaching out!

Not sure if they’re full on bots or humans who don’t seem to care enough to actually read the context of the conversation. I have also emailed twice with zero response back. Now I have a 1000€+ package sitting in their warehouse and can’t do anything about it because their customer support is nonexistent at this point. Might take me another week or more to have a full 5 message conversation with them if I’m lucky.

Please find another company to ship / forward your items if you can. Do yourself a favor and trust the bad reviews. Don’t get tricked by how organized their website looks.

UPDATE:
It's not July 11th and my package is still stuck there. Since they're so slow to reply to messages, is not impossible for me to even return the chair. And of course, no help from Shopogolic. Not sure what will happen to my package now.

I have already sent from this service more than 20 parcel from England, Germany and Spain to my country. The price is good, lots of useful things like cooperation of parcels woks free without service commission. Customer service usually respond fast if u have additional questions. The parcels were delayed only twice due to high load during seasons sales. The total opinion - I can highly recommend this service 👌🏻

Very slow shipping forwarding and expensive for the poor service offered.
It can take 2-3 weeks, when you are lucky, to receive a parcel in France from Poland... by FedEx. A joke.
In fact, as they never mention, all parcels from Poland are shipped from Germany warehouse, so they organize transfer. Of course, it is not daily organised but rather weekly... or longer. So don't expect fast shipping. After two weeks waiting, still not yet handled to FedEx, so open a support ticket. Very poor reply. After three days, open again a ticket. Exactly the same issue. SO ALWAYS USE PAYPAL FOR BUYING SERVICE FEE. And the BEST, avoid them, find a better service.

Sometimes, when they receive the parcels, they take pictures, sometimes not. Very random... But always very fast to packup and collect money.

I have used their forwarding from France to another EU country and it was straightforward & fast. The pricing was reasonable too. I can definitely recommend!

Сотрудничаю почти год. Все выполняется оперативно. Хорошо упаковано (хотя товар сложный). Мои наилучшие рекомендации как надежного партнера.

(Would give zero if I could)

I don’t usually write reviews, but my experience with Shopogolic was so infuriating and utterly unprofessional that I feel obligated to warn others. This is not just poor service — this is deliberate negligence and incompetence masquerading as a business.

I requested a package pickup through their service, provided every single detail they needed — including the tracking info and even a screenshot from the courier’s website clearly showing that the shipment had arrived and was ready for pickup. It was all laid out, black and white. Despite this, Shopogolic repeatedly claimed that no package had been received. No explanation. No resolution. Just denial, as if the facts don’t matter to them.

What followed was an absolute communication breakdown. I contacted them multiple times — radio silence. Days would pass before I’d get a half-baked, copy-pasted reply, and even then, it was clear they hadn’t read or understood any of the information I’d already provided. We’re talking two-day response times during active business hours, while my shipment sat unclaimed and potentially at risk.

It’s shocking how unbothered they are by their own screw-ups. Their customer service is not just slow — it’s nonexistent. Either they are massively understaffed, totally untrained, or they simply don’t care.

Let me be clear: Shopogolic had one job. I did everything right on my end. I spoon-fed them the proof and still ended up in a Kafkaesque loop of denials and delays. It’s been days, and I’m still chasing answers.

This isn’t just bad service — it’s disrespect. Disrespect for your time, your money, and your trust. If this is how they treat paying customers, I dread to think how they handle lost or damaged parcels.

Great service as always.

Smooth process to buy items. Shopogolic is very reliable. For "one of a kind" items, the reaction time to purchase the item could be a bit faster, because otherwise it might be purchased by someone else.

ужасно, не рекомендую данного посредника. являюсь постоянным клиентом данного сервиса. украли вещи на таможне в РФ. предоставлены все доказательстве, видео вскрытия посылки, даже по трекингу видно что посылка похудела по пути в мой город. посылка была застрахована. поддержки от данного посредника никакой нет. если у вас украдут вещи - не надейтесь на решение ситуации, одни отписки ! CJ240629846RU. обходите стороной данного посредника.

Brilliant service.

This is one of the worst worst worst company you should use for this kind of service , as there is no customer care and they are not even able to contact their Warehose to resolve the issue for twenty days ,the problem is i cannot able to share any of my conversation here , if i would i will share all the frustruation over here , i have been chasing this incapability customer service and the lady from Warehouse in Poland omG what kind of frustuartion they are making you know .

guys dont fell for the fancy website , if you click suport the PAGE 403 NOt found will come and you dont even have any one to talk at their customer care , i cannot control myself expressing the feeling how i have been currently facing issue with this company and my parcel is still with them , i am going legal on this

I never had this worst service with any supplier in Europe , they are one of the worst customer service which i see in my life where they dont have any idea or any status of what is happening and also they ask you to create the Order for intimating them for receiving material and then they themself create their own order and it will be fully consufed becuaseyou dont get any document clarity

Good customer service, competitive prices. Will use again.

Everything went smoothly. So quick, efficient, and reasonable prices!

Poor customer service. Unavailable during business hours US time, due to time difference. Responses are vague and short, basically buying time and outright laziness. Order was placed over two months ago and still not received. Tracking number issued two weeks ago but website shows “no information available,” for that tracking number. No number to call to speak to customer service.

DO NOT USE THIS SERVICE.
I really wish I had read reviews here & on facebook beforehand.
As one reviewer here on Trustpilot below outlined 'they steal your packages & sell the contents on ebay'. I agree.
Long story short in my case,
No parcel, even though it states on tracking that it was delivered to their warehouse.
I had filled in the arrival details & code on the Shopogolic website.
Sporadic contact with 'customer service' for months which is not a service, is non sensical & has sent me two false links for DHL & for FED EX. Basically time wasting & doing nothing.
Crooks & thieves, I will pass this case on to my lawyer.

Reliable service for consolidation of purchases in Germany and then shipped to UK. Always well packed. Fedex delivery service varies, can be 7 days up to 30 days.