I can not give praise enough to the wonderful customer service I received from Anna. Every response was quick, helpful, understanding and friendly. The problem with the size was sorted which I grea... ãã£ãšèŠã
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This review is for youâre customer service team, especially Anna due to a problem with a size they continue to correspond with me get this problem resolved. Once I get my new order I will write a rev... ãã£ãšèŠã
The longer i wear Veraâs colorful underwear,the more i lose the constant fear (sitting somewhere in a fold in my brain) that i would have a leaking problem. That knowledge gives me confidence when (s... ãã£ãšèŠã
Veraâs undies are discrete yet still hold an amazing amount of liquid. They wash up well and are fresh and ready to go. Instead of filling up our landfills with disposable adult diapers that take yea... ãã£ãšèŠã
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At Vera, we create comfortable, leakproof underwear designed to help women feel confident and supported every day. Designed for women experiencing bladder leaks or incontinence, our ultra-soft and breathable underwear provides discreet, reliable protection without the discomfort and bulk of traditional pads. At Vera, our mission is simple: to provide thoughtful products that help women feel secure, comfortable, and empowered at every stage of life.
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295 Madison Ave, 10017, New York, ç±³åœ
- +17624759985
- support@shopvera.com
- shopvera.com
4.5
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First time customer
My adventure with Veraâs Undies has been amazing. First I judged the correct size so they fit perfectly. Hardest hurdle was not using pads after 20 plus years. I donât expect to have any problems adjusting. Veraâs are great. Sorry I found them just as sheâs changing careers. -Nancy
2025幎10æ15æ¥
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Vera's Undies ããã®åç
Hi Nancy, thank you so much for sharing your journey with us ! Weâre so glad you found the perfect fit and are feeling confident making the switch after so many years. Your story means a lot to us and to others taking the same step. Wishing you all the best, and thank you for being part of the Vera community!
Shipping took a really long time
Shipping took a really long time. Could go higher up in the back other than that they are great
2025幎10æ15æ¥
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Vera's Undies ããã®åç
Thanks so much for your feedback, Heidi! Weâre really glad to hear you love the product overall. Weâre sorry to hear about the delay in shipping and appreciate your patience, weâre continuously working on improving delivery times. Also, thanks for the note about the fit in the back, weâll share this with our design team for future updates.
Kindness and Prompt review
I have never received such prompt responses and kindness from a seller, as I have from the team at Vera's Undies.
These days it's a 'dog eat dog' world. Most sellers dont care, so long as they get their money. Not Vera's Undies.
I chose the wrong size, and Margaret understood. She was so helpful. I am receiving the right size at no cost to me. When does that ever happen? Well, it did, and I am blown away by the kindness and consideration shown to me.
Thank you to Margaret and Kate for being so helpful and generous and to Vera for clearly caring about her customers.
2025幎10æ14æ¥
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Vera's Undies ããã®åç
Wow! thank you so much for your kind words, Carol! ð Weâre truly touched by your message and so glad to hear that Margaret and Kate made your experience a positive one. Weâll be sure to share your message with the team, itâll make their day!
So far so good
So far so good. They are comfortable and comparable to others that are like this brand. I will say it took a few weeks to get them (3) but they did come and I like wearing them to bed.
2025幎10æ13æ¥
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Vera's Undies ããã®åç
Thank you so much for your thoughtful review! Weâre happy to hear youâre enjoying the comfort of the undies and that theyâve become part of your bedtime routine. We truly appreciate your patience with the delivery time! Weâre always working to make our shipping faster and smoother. Thanks again for giving us a try
Great product
Although my order took a little longer than I anticipated, I am very pleased with the product. The fit is good, though the back rise could be a little higher. Overall I would say these are the best I have tried.
2025幎10æ11æ¥
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Vera's Undies ããã®åç
Thanks so much for your review, Janet! We're glad you love the fit and really appreciate your feedback on the back rise. So sorry for the slight delay!
But very happy to hear they're the best you've tried!
Wonderful Product Ever
I ordered this product but ordered wrong size, which they exchanged at no extra cost.
The product is really well made and good quality.
Very pleased and happy
2025幎10æ12æ¥
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Vera's Undies ããã®åç
Nice to meet you Sabine, and thank you so much for your kind words! We're glad we could help with the exchange and that you're happy with the quality. Enjoy your purchase!
The size I received was to big
The size I received was to big. The company sent me a smaller size and I'm really happy with them.
2025幎10æ3æ¥
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Vera's Undies ããã®åç
Thanks for your review, Mary! We're happy we could get the right size to you and that you're pleased with the fit. Enjoy!
They are made very well and not bulkyâŠ
They are made very well and not bulky and I'm comfortable in going to bed at night and not having to wear a pad in my underwear.
2025幎9æ8æ¥
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Vera's Undies ããã®åç
Hi Debbi! Thanks so much for your feedback! We're glad to hear you're comfortable and confident at night. It means a lot to know our product is making a difference for you.
Perfect fit and I am very happy withâŠ
Perfect fit and I am very happy with them.
2025幎10æ8æ¥
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Vera's Undies ããã®åç
Thanks for your review! We're thrilled to hear the fit is perfect and that you're happy with them :)
Fit and purpose
The fit and comfort are great .
However, as an experiment, I poured 1/2 cup of water into the fabric. The water just puddled and then off the edges and did not absorb into the fabric. They are not going to work for incontinence.
2025幎10æ7æ¥
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Vera's Undies ããã®åç
Thanks for your honest feedback. We're glad you found the fit and comfort great, but we're sorry to hear the product didnât meet your expectations for absorbency. Your input is super valuable and helps us continue to improve :) Thanks for taking the time to share this with us!
Amazing customer service
Amazing customer service! When items I ordered turned out to be too small, they replaced immediately with required larger size. Did not even require me to return the original items but suggested I pass them on to a (smaller) friend! Very quick responses to emails.
2025幎10æ7æ¥
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Vera's Undies ããã®åç
Thank you for such a lovely review, Kate! We're so glad we could help with the sizing and that you had a great experience with our customer service. We really appreciate your kind words and support!
I love the underwear
I love the underwear! Wish I would have gotten them sooner. It gives me peace of mind knowing Iâm protected.
2025幎10æ7æ¥
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Vera's Undies ããã®åç
Thank you so much, Michelle! We're thrilled to hear you love the underwear and that they give you peace of mind. That really means everything to us!
Tall and slim.
I have a very tall body and would really like the chance to have briefs come a little higher. Otherwise, they function well.
2025幎10æ7æ¥
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Vera's Undies ããã®åç
Hello Moira! Thank you for your feedback and taking the time to share it with us! We're glad the briefs are working well for you overall. Weâll definitely take your suggestion about a higher rise into consideration for future designs.
These fit well
These fit well, are comfortable and I placed a second order after receiving the first one. Shipping does take a bitl onger than I thought it would but is well worth the wait.
2025幎10æ2æ¥
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Vera's Undies ããã®åç
Thanks for your support and repeat order, Juliette! Weâre glad you love the fit and comfort. So sorry about the shipping delay! We appreciate your patience, and make sure this get better!
Iâve tried others and have beenâŠ
Iâve tried others and have been disappointed. Veraâs undies truly work for bladder leaks. I highly recommend them.
2025幎10æ1æ¥
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Vera's Undies ããã®åç
Thank you for your recommendation, Karen! Weâre so happy to hear Vera undies are making a difference for you. Your support means a lot to us!
Excellent customer service
I ordered two sizes as not sure what size I needed. I contacted the company to ask if I could swop the size that didnât fit. The response was immediate and free replacements were offered straight away. How was that for great customer service, very impressed. Also product is well made and comfortable.
2025幎10æ3æ¥
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Vera's Undies ããã®åç
Thank you for sharing your experience, Kathleen! We're delighted to hear you were impressed with our customer service and that you find the product comfortable and well made. Weâre here whenever you need us!
They are comfortable and feel saferâŠ
They are comfortable and feel safer than another brand Iâve tried. Holds liquid very well.
Almost too well. ð. Worth the cost.
2025幎10æ3æ¥
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Vera's Undies ããã®åç
Hi there Claire! Thanks for the great feedback! Weâre so glad you find them âalmost too wellâ made us smile! ð Appreciate your support!
The team at Vera Undies.
The team at Vera Undies are caring, helpful and wonderful. They treat their customers as people, not just a number. The team make sure you are happy with your purchase.
Alana
2025幎10æ3æ¥
èªçºçãªã¬ãã¥ãŒ
Vera's Undies ããã®åç
Thank you so much, Alana! We truly appreciate your kind words. It means a lot to us to treat every customer like family and make sure youâre happy with your purchase.
Vera's Undies ããã®åç
Thank you, Charliee! Weâre so glad youâre happy with the quality.
my undies were a little snug
my undies were a little snug even though I was within the sizing guide. Margaret helped me trough discussion to get the next size up. She was very helpful and replied to me in a timely manner every time I reached out.
2025幎9æ28æ¥
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Vera's Undies ããã®åç
Thank you for sharing your experience, Peggy! Weâre glad Margaret could help you find the right fit and that you felt supported throughout. Your comfort is our priority!
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