The process and options were clearly represented. It was easy to review the tour agenda, pricing and customer comments. One step that was not quite as well defined was listing customers and birth dat... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
We had a very good guide who made the experience interesting and enjoyable. We saw plenty of the main sights and felt safe at all times. The only negative was we had to make our way to Segway base wh... もっと見る
We booked 2 excursions through Shore Excursions for our Alaska cruise. First time using them, so was interested to see if they were as good as everyone says. Both excursions were excellent and signifi... もっと見る
I've used Shore Excursions Group before and this was the first time where we are asked to purchase trip cancellation coverage. Curious when that started? Our trip isn't until February 2027 - never kn... もっと見る
企業情報
当該企業による記述
Shore Excursions Group is the market leading and world's largest shore excursion company. Since 2008, we've provided cruise passengers with higher-quality, lower-priced, and smaller group shore excursions from a portfolio of over 4,000 tours in over 300 ports that covers 99% of major cruise line itineraries. Over the last 17 years, we've delivered more than 4.9M excursions with a 4.7 out of 5 star rating from more than 49,200 reviews. Our excursions are higher quality, lower priced, and travel in smaller groups averaging just 12 guests per departure, allowing our guests to truly connect with the local culture and enjoy a more enriching travel experience. Our website provides a personalized shopping experience highlighting the top-rated and most popular excursions in each port of call with authentic photos, videos, and reviews from other guests. Our proprietary itinerary search technology makes booking easy by displaying the excursions guaranteed to work for your ship's scheduled arrival and departure into each port of call. We also feature hand-curated multi-port packages with the top-rated excursion for each port bundled together at an additional discount. Our Unique Approach While the cruise lines and other companies also offer excursions, we are the experts and our experience and approach set us apart. Our exceptional excursions travel in smaller groups and visit more interesting and authentic locations, using more personalized tour guides. Our team uses a comprehensive approach to select the leading guides and best tour providers around the world. Every excursion is carefully curated and closely monitored through quality control and customer feedback. High quality service is very important to travelers and leads to better experiences with higher satisfaction. We encourage you to call us, so our experts can answer your questions and help you select the best excursions for your cruise.
Shore Excursions Group- Best Excursions, Best Prices. Guaranteed.
当該企業による記述
- We are committed to offering you the best excursions so you can enjoy your vacation experience.
- -Lower Prices than the Cruise Lines -Higher Quality than the Cruise Lines -Money Back Guarantee -24/7 Support for Travelers -Guaranteed Return to Ship
Lowest price guarantee, High Quality Excursions, Guaranteed Return to Ship
24/7 Traveler Support - We have never had a customer miss their ship!
We utilize this expertise to select the highest quality shore excursions delivered by local experts in the most cost effective manner for our customers. Since we are not a large cruise line catering to thousands of customers per day, our shore excursions allow you to travel in much smaller groups offering a more personalized experience.
連絡先
1560 Sawgrass Corporate Parkway, Suite 120, 33323, Sunrise, 米国
- 866.999.6590
- Info@ShoreEx.com
- shoreexcursionsgroup.com
4.3
優良
7248件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 75％に回答しています
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この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
easy to identify open excursions
easy to identify open excursions. Its great that you save the cruise information. Easy to book.
2026年9月7日
自発的なレビュー
Easy Navigation and selection
Easy Navigation and selection. Predefined options facilitate the process. Hope that the tour experience be the same or supercedes the booking experience. Thanks. Jaime
2026年9月6日
自発的なレビュー
It was easy to review the excursions…
It was easy to review the excursions and select the ones we want to take on our cruise.
2026年9月5日
自発的なレビュー
Worst Business Deal Ever With Shore Excursions Group
We were until last week a shore excursions supplier to Shore Excursions Group.
We were very happy with the number of people they sentin the first year and we worked hard to win our many 5 star reviews.....even though we lost money on some 2 or 3 people excursions.
In return we believed that we would receive many more tours the following year in 2026.
But we were sent less tours and so many tours in 2026 with only 2 people on them that we started to lose money.
The bottom line is this:
- SEG did not send enough people for us to make money on most ocassions.
And they would not pay us more money per guest.
Yet they constantly pushed us to take the tours and not to cancel if there were only 2 or 3 people........
Even though they made a lot of money, we lost money , and the guests themselves received essentially private tours for the cost of a shared tour.
- They did not pay until 30 days after receipt of the invoice. This meant we could be carrying expenses and costs for many excursions such as taxis, food, wine, etc for upto 45 days. Totally unaceptable.
To be fair to them they did agree to move the payment terms to 15 days as a special favour but even this was difficult.
This contract with SEG has to be the worst business deal I have ever signed.
They will say that we were difficult, that we did not deliver and that we did not turn up at the ports.
But its not true. Its business gaslighting.
We did cancel some tours for 2 people because we stood to lose a lot of money. And we did miss one excursion in 2025.
But overall we provided amazing experiences and had some great times for little return.
In fact, for the record, most guests dont even know that SEG is a BROKER. They own none of the tours.
I dont want to be put myself or in legal jeopardy with them as they ae a huge company ... so everything told here are my personal views.....
But think twice before becoming a shore excursion provider with Shore Excursions Group. They take a long time to pay, they dont pay enough per person and they dont send enough people.
2026年9月2日
自発的なレビュー
You had a tour available that I really…
You had a tour available that I really wanted to go on but was not available through NCL.
2026年8月31日
自発的なレビュー
Very easy booking process.
2026年8月30日
自発的なレビュー
Esy access and clear descriptions
2026年8月29日
自発的なレビュー
Good descriptions and data...
2026年8月28日
自発的なレビュー
Ease of finding the right excursions…
Ease of finding the right excursions because of the detailed information for each.
2026年8月27日
自発的なレビュー
Payment got a little shaky at the end
It got a little shaky at the end, I set up payment through PayPal, but instead of confirming at the end, billing page just disappeared. Then I went to PayPal site and there was nothing about this purchase. Then I went back to Shore Excursions website and after starting to go through the payment page again, a completed transaction page appeared. I guess there were some long delays.
2026年8月27日
自発的なレビュー
So far, so good
I have not participated in any excursions yet, but have booked many! So I hope they go well! But the process has been so easy to use! We even had to cancel a reservation which was refunded immediately!
2026年8月27日
自発的なレビュー
Very easy to navigate
Very easy to navigate. Just place your cruise information, and all of the available excursions are listed. Shore Excursion prices are cheaper than the cruise. They will meet you at the port on most of their excursions.
2026年8月27日
自発的なレビュー
Great Tours
Shore Excursions Group has great tour options. The guides are always punctual and professional
2026年8月27日
自発的なレビュー
Excellent booking on line
2026年8月27日
自発的なレビュー
No need to be nervous!
This was the first time I booked an excursion without booking through a cruise line, and I was really nervous about it. I looked up SEG on TrustPilot and they had a high score and great reviews, so I decided to try it out. We had a perfect experience. Communication and organization were good and the excursion and guide were wonderful. We had a wonderful day and would absolutely use SEG again in the future.
2026年8月5日
自発的なレビュー
Website is easy to use
Website is easy to use. Gives detailed information about the excursions offered and includes verified reviews.
2026年8月26日
自発的なレビュー
Initially, unable to pay online with ease! Subsequently, no problem.
I couldn't pay online and had to reload and reselect my excursions multiple times before checkout accepted my card payment.
Later, on 8/25, I was notified that one of the 3 excursions was no longer available and that I would be credited for that charge. I picked a replacement excursion, and the purchase went through smoothly. Satisfied.
2026年8月22日
自発的なレビュー
Easy to review and schedule
The itinerary feature is great as are the reviews when folks leave them.
2026年8月24日
自発的なレビュー
I have used this company before and it…
I have used this company before and it is very professional and trustworthy!
2026年7月25日
自発的なレビュー
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