SHOWW Rx レビュー 

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2025年3月28日 に更新

We’re sorry you’re upset, but we don’t recognize you as a SHOWW Rx customer. Your mention of a $290 order doesn’t match our pricing—we don’t even offer that price point. It seems there’s a mix-up, possibly with another provider. We’re dedicated to responsive support and clear pricing for our patients, all visible on our website. If this was meant for us, please contact us directly with order details so we can assist or clarify. We’d hate for anyone to feel unheard and want to help if there’s a mistake.

SHOWW Rx からの回答

2025年3月26日

Kristen, we’re sorry to hear you felt let down by your experience—it’s never our aim to leave anyone frustrated. Let’s clear up the pricing concern: we haven’t raised prices. As a new patient, you received a $100 rebate on your first order, a welcome discount we offer upfront. Month 2 reflects our standard pricing, which hasn’t changed and is always visible on our FAQ page and before checkout. We don’t auto-charge or ship—you see everything and choose freely each time. We’re sorry if this wasn’t clear and caused confusion; we’ll work to make that rebate transition smoother.

Regarding your text exchange, we regret if “good luck with that” came off as unprofessional—it was meant as a well-wish for your next option, not a dismissal. Our team strives to be helpful, and we fell short here. We’ve reviewed the thread and take your feedback seriously to improve. We wish you the best in finding what works for you—plenty of choices out there, and we hope you land on the right one.

To others reading: Our prices are transparent, and we’re here to support, not push. Check our site and reviews for the full picture—we’re committed to doing right by you.

SHOWW Rx からの回答

2025年3月19日 に更新

MAR 18, 2025: Hi Carla,

We’re sorry you’re frustrated—it’s not our goal for anyone to feel let down. Let’s address this with facts, transparently, for you and all readers.

First, your meds arriving frozen: We ship Tirzepatide in a Styrofoam cooler with ice packs from a 503B pharmacy—FDA-regulated, top-tier quality via BPI Labs/Olympia, adhering to cGMP. Stability studies confirm it’s safe and effective if frozen—just thaw at room temp, then refrigerate. A card notes 60-day room-temp stability! The “Do Not Use If Frozen” label is a precautionary measure from the manufacturer to discourage improper storage in a freezer, which is not recommended. Also, the Mayo Clinic cite (“Do Not Use If Frozen”) applies to brand-name pens like Mounjaro or Zepbound, not our 503B compounded vials, which differ in formulation and stability. We explained this when you reached out, but we’re sorry if it wasn’t clear—we could’ve done better.

Second, feeling the meds didn’t work: You said you were “starving” and saw no loss after a month, unlike past companies. That’s tough, especially on a teacher’s budget. GLP-1 like Tirzepatide is a marathon, not a sprint. The first 4-6 weeks are a warm-up—little or no loss is normal. By months 2-3, 1-2 lbs/week kicks in; over a year, it’s 20-25% of starting weight. Fluctuations and plateaus happen, often resolving with a dose tweak. You flagged this after one month, so we couldn’t adjust or troubleshoot hunger. Thousands see progress by sticking with it (see reviews!), but it’s gradual—not 20 lbs monthly. We wish we’d had more time to help.

Third, the customer service claims: Greg Howard, one of our managers, engaged with you via text to assist. We’ve reviewed every message—nothing was harassment or spam. Greg responded promptly (often within minutes) to your questions, clarified your concerns, and even offered extra medication at no cost when you got more than expected. When tensions rose, he respectfully canceled your prescription at your request and wished you well. When you said you felt like you were “injecting water” and weren’t seeing results, Greg called that “absurd”—not to dismiss you, but because this is a prescription medication from a 503B pharmacy, regulated by the FDA to the highest standards, not some random supplement off a sketchy website—it’s on us if that came across wrong, and we apologize for any hurt there. Screenshots exist on both sides, and we’re confident they’d show our team trying to help, not harm.

Carla, we bent over backward—fast replies (day or night), extra meds, and multiple attempts to help. Your demand for more after one month, without letting us adjust your plan, felt tough to meet, especially when you threatened to pull your review (which you’d praised us in!). We’re not perfect, but we’ve helped over 13,000 patients lose weight safely and effectively, and we’d have loved to do that for you too. We wish you luck with Direct Meds or wherever you go next—our door’s still open if you want to talk.

To anyone reading: We’re proud of our 5-star track record, built on trust, quality, and care. Check our other reviews—hundreds of happy folks—and know we’re legit, HIPAA-safe, and here 24/7 to support you. Thanks for hearing us out.

MAR 19, 2025: UPDATE - We've said our piece and wish you the best moving forward. Engaging further isn’t helpful, especially seeing how distressed you are—we hope you find the support you need. Take care on your path to health.

SHOWW Rx からの回答

2025年3月15日 に更新

Thank you for taking a moment to share your feedback, Melissa! We’re so pleased to know our transparency about pricing, dosage, and expectations stood out to you—it’s something we strive for every day. Hearing that you’d choose us again is incredibly rewarding, and we’re truly grateful for your trust. Please don’t hesitate to reach out whenever you’re ready—we’d be honored to assist you once more.

SHOWW Rx からの回答

2025年3月15日

We’re delighted to hear you think our customer service is great and that we’re answering your questions—we love being there for you! It’s all about making your experience smooth and supportive. We’re here anytime you need us—thanks for the shoutout Patricia!

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2025年3月12日

Thank you so much for your wonderful review, Addie! We’re delighted to hear the intake process was straightforward and thorough for you, and that our patient support manager could step in to answer your questions—we love making sure you feel supported from the start! It’s great to know the doctor’s info on the medication and usage was helpful, and that your order arrived in just three days, well-packaged with cold ice packs. Even better that you trusted us again for your husband’s order the very next week—that means so much to us! We’re thrilled to be part of your health journey and are here for you both anytime. Thanks again for sharing!

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2025年3月9日 に更新

Thanks a ton for your awesome review and for picking SHOWW Rx after doing your research—we’re really stoked to be your choice! It’s great to know that our strong reviews gave you confidence, and even better that your experience has lived up to it. We’re so glad you found it easy to get started, with medication options that fit your needs and a team ready to help with any questions.

We keep it simple to connect with your doctor and make refills a breeze with reminders. It’s all about supporting your path to getting healthy and losing weight! Your five-star shoutout means everything to us, and we’re excited to keep cheering you on. Really appreciate your kind words, DH!

SHOWW Rx からの回答

2025年3月9日

Welcome to SHOWW Rx! We’re super excited to have you here! Thanks for sharing how things are going so far. It’s awesome to hear that Sarah was able to chat with you and answer all your questions. She’s truly a rockstar, and we’ll definitely pass on your kind words! Great to know you’re off to a good start, and we’re here to keep it going. If you ever need anything else, just reach out – we’ve got your back! Thanks again for the smile-inducing review 😊.

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2025年3月8日 に更新

Thanks for sharing your thoughts. We're sorry to hear you're not happy with your experience, and we want to clear things up and address your concerns. At SHOWW Rx, we've helped over 12,500 active patients reach their health goals, and we're all about providing safe and effective solutions.

When you signed up on February 18, 2025, you chose our T1 starter package for Tirzepatide, which is a GLP-1 medication. This package is meant for people who are just starting out with Tirzepatide or those who need to ease into it with a lower dose, as it's pretty strong and needs to be increased carefully. We trust patients to pick the package that fits their needs—which is like choosing the right vacuum bags. Given that you had been on semaglutide (another GLP-1) at 0.40 mg for six months, a higher-dose package might have been better for you. Since we didn't have your previous medical records or a complete intake, we sent exactly what you ordered.

After you started your first dose and didn’t feel any effects, you got in touch with us on March 1. We explained that Tirzepatide is indeed stronger than semaglutide, but your initial dose (and even the bump to 30 units, or 7.5 mg) was still on the low side compared to what you were used to. To help you see results safely, we worked with you to gradually increase your dose—recommending 50 units (or 12.5 mg) weekly starting March 13, with follow-ups planned through March 26. You agreed to this plan just hours before posting your review on March 8, and we even included extra medication in your order for faster dosing. Our team responded to every message quickly, usually within minutes, to find a solution that worked for you.

We were really surprised and disappointed to see that 1-star review so soon after our last conversation, especially since you hadn’t brought up any other issues before that. Your 3-month supply was delivered as ordered, and we’ve been actively working with you to adjust your dosage—definitely not a case of “taking your money for nothing.” We’re a LegitScript-certified and HIPAA-compliant telemedicine platform, working with licensed U.S. doctors and FDA-regulated 503B pharmacies like BPI Labs and Olympia Pharmaceuticals to ensure you get top-quality meds delivered right to your door. Our Tirzepatide is consistent and safe, meeting high standards, unlike some weaker 503A pharmacy products. You’re welcome to test it independently, but we stand by its authenticity and effectiveness, proven by thousands of successful patients.

About the $800 charge, that covers the 3-month supply you chose and received. Trying to dispute this with your bank after we agreed on a plan seems a bit premature, but you’re free to do that if you wish. We’d rather sort this out directly—our support team in Charlotte, NC, and Miami, FL, is here 24/7 via phone, email, text, or live chat. With an average response time under 30 minutes, we want to make sure you get the best from your investment.

If you decide to dispute the charge, that’s your call, but teaming up to resolve this would be better. We’re available 24/7, so feel free to reach out to our team in Charlotte, NC, and Miami, FL, through calls, emails, texts, or chats on SHOWW.com. We’ll respond in under 30 minutes. Stick with the plan—take 50 units on March 13 and March 20, and then let us know how you're feeling on March 26. And if you need any assistance, reach out anytime. We’ve helped a lot of people switch medications, and we’re here for you too.

SHOWW Rx からの回答

2025年3月7日

Short, sweet and to the point. Thanks for the feedback, Gail.

SHOWW Rx からの回答

2025年3月7日

Thank you so much for your wonderful review! We’re so glad to hear that SHOWW Rx has been able to support you on your GLP-1 weight loss journey. It’s fantastic to know that our team’s responsiveness has helped ease your uncertainties and that our text updates keep you informed every step of the way—from prescription fulfillment to shipping. We take pride in ensuring your medication arrives cold and ready to use, thanks to our ice-packed coolers, and it’s great to hear that’s been your experience!

We’re also thrilled that the injection videos and personalized doctor messages have been helpful. Our goal is to make the process as clear and convenient as possible, whether through video support, the easy-to-use portal, or keeping you updated via text and email. We love hearing that you feel supported and connected! While we’d love to handle all your prescriptions too (we’ll take that as a huge compliment!), we’re honored to be your trusted partner for this part of your health journey. Thank you again for your kind words—we’re here for you anytime!

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2025年3月2日

Thanks for sharing your experience with SHOWW Rx, Pam! We really appreciate it. Providing quality care, top-notch medication, and 24/7 customer support is what we're all about here at SHOWW. It's awesome to see that reflected in your experience. We can't wait to help you reach all your health goals and will be here to support you every step of the way.

SHOWW Rx からの回答

2025年3月1日

Patient education, success, and safety will always be our top priorities here at SHOWW Rx. We really appreciate your feedback and support! It's amazing patients like you who inspire us to do our best and help as many lives as we can with these awesome GLP-1 medications.

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2025年3月1日

We’re seeing more and more insurance companies denying or canceling patient coverage, which is a real bummer. Luckily, you can get high-quality medication through compounding for about a quarter of the price! At SHOWW Rx, we’re all about providing top-notch medication, great care from licensed doctors, and the best customer support out there. Thanks for sharing, Nicole! Can’t wait to see you crush all your health goals.

SHOWW Rx からの回答

2025年3月1日

Thank you for your kind words and positive review, Jan. We put a great deal of time and effort into ensuring that every patient is educated and informed, so they feel confident in their health journey with SHOWW Rx. I'm glad to see that our dedication came through loud and clear!

SHOWW Rx からの回答

2025年2月28日

At SHOWW Rx, patient safety and support are our top priorities. We offer 24/7 assistance through U.S.-based agents in Charlotte, NC, and Miami, FL, via four channels: telephone, email, text, and live chat on our website. With over 12,500 active patients and 400 new signups daily, we maintain an average response time of under 30 minutes across these platforms. We take pride in being accessible, so it’s concerning to hear about your experience.

We’d love to investigate further, but we don’t have a record of your three attempts to contact us based on the information provided here. Are you an active SHOWW Rx patient? Could you please share when you reached out, which channels you used, and the phone number or email you contacted us from? Without a matching order or support ticket, it’s possible we haven’t had the chance to assist you yet—or there might be a mix-up with another company. We’d hate for a misunderstanding to deter you from experiencing the care we provide to thousands of satisfied patients.

If you’ve tried to sign up or have an issue with an order, we’re here to help. You can reach us anytime at (888) 585-7712, support@showw.com, via text, or through live chat at SHOWW.com. We’d be happy to assist and ensure you feel confident moving forward. Patient support is our #1 focus, and we’re committed to making this right.

SHOWW Rx からの回答

2025年2月27日

Sharon, thank you for sharing your feedback. We’re sorry to hear you had a frustrating experience, and we’d like to take a moment to clarify what happened with your order to address your concerns.

At SHOWW, patient safety and compliance with telemedicine and federal prescription laws are our top priorities. When signing up for a prescription medication like Tirzepatide, all patients are required to complete a detailed medical intake, which includes uploading a valid ID (e.g., driver’s license) and a full-body photo to confirm eligibility (BMI of 27 or higher). For those requesting a higher starting dose, proof of a previous prescription is also needed so our doctor can approve it safely. These steps replace an in-person or video visit and ensure we meet legal and medical standards.

In your case, we received an image of a door instead of a valid ID, and the required body photo and proof of prior prescription were not provided. Without this information, our doctor could not approve your prescription, and your order was canceled promptly to avoid any delays. We communicated this to you multiple times through our secure patient portal and offered guidance on how to submit the correct details. Unfortunately, we couldn’t proceed further without the completed intake.

Regarding your bank transaction concern, we want to clarify our process, which is outlined on our website, FAQs, and checkout page. When a patient signs up, we place a temporary authorization hold on the credit card to verify its validity and prevent fraud. This is standard practice to ensure a smooth process for everyone, including our doctors, who are compensated as soon as they review a file. No charge is processed until the doctor approves the prescription and the pharmacy fills the order. In your case, since the order was canceled, no charge was made, and the authorization hold was released, typically dropping off within 1-3 days depending on your bank.

We regret that we couldn’t resolve this over the phone as you requested. For privacy and security reasons, we can only handle sensitive health and order information through secure channels like our patient portal or chat system. This protects both you and our team.

Our customer support team, including Sarah, works hard to assist over 400 new patients daily and more than 12,500 active patients. While we strive to help everyone, we rely on patients to complete their intake accurately to keep the process efficient and safe. We’re sorry if our responses felt abrupt—our intent was to be clear and direct, not unkind. Sarah’s well-wishes for your weight loss journey were sincere, as we genuinely want the best for you, even if we couldn’t serve you this time.

We understand your frustration and wish we could have worked this out differently. If you’d like to try again, we’d be happy to assist you through the signup process at SHOWW.com. Thank you for considering us, and we wish you success on your health journey.

SHOWW Rx からの回答

2025年2月27日

Thanks for the awesome review, Tish! We’re super lucky to have the best customers and patients—it really makes our job a breeze. Plus, having the top-notch GLP-1 meds and the most caring, knowledgeable weight loss doctors helps, too! We can't wait to see you crush your health goals, and we'll be right there with you every step of the way!

SHOWW Rx からの回答

2025年2月20日

Glad to hear you had such a great experience with SHOWW Rx, Anne! Everything you mentioned is exactly what we strive for with our patients. It really means a lot to see your feedback and know that all the effort we put in is paying off in helping our patients have a successful experience with their GLP-1 medication.

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2025年2月18日

Thanks for sharing your story and trusting SHOWW Rx, Renee! It’s awesome to see that things are going well so far in your treatment. We can't wait to help you hit your ultimate weight loss goal!