After an initial problem with a unit with a number of obstructions (watch out on the booking site for the 'economy' unit option - we missed that and it's why it happened) the local staff in Camberley... もっと見る
企業が回答しました
所在地
所在地を変更505-507 London Road, GU15 3JE Camberley, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
There was some confusion with our booking and it seemed more fuss than it was worth at first. Thankfully our whole experience was saved because of one staff member who took control of the situation an... もっと見る
the ease of using the app makes getting in & out so much easier, although you still have a code which you can use if ness. The units & the general cleanliness of the whole area was good to see too T... もっと見る
Easy, secure access and never busy even though lockups look like they are nearly all taken. Entire facility is well maintained (very clean and bright inside) and is much larger than it looks. A loc... もっと見る
企業情報
Shurgard Self Storage - Camberley について
当該企業による記述
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
当該企業による記述
- 350+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
連絡先
505-507 London Road, GU15 3JE, Camberley, 英国
4.3
優良
61件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常1週間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Camberley Branch
Kieran was extremely helpful and made the whole experience stress free 😁
2023年6月21日
自発的なレビュー
Richard and Kieran was super helpful…
Richard and Kieran was super helpful and have excellent customer service. Highly recommend
2023年6月19日
自発的なレビュー
Very good at explaining
Very good at explaining. Helped me out a lot. Kieran was a very nice person.
2023年5月31日
自発的なレビュー
Great customer service by Kieran booked…
Great customer service by Kieran booked the unit with not hassle
2023年5月30日
自発的なレビュー
Appreciation of a sound service.
At every stage of my use of the Shurguard storage facilities in Camberley, I have been impressed with the professionalism of the staff - especially Richard, who is always helpful. This must be the best storage facility in Camberley.
2023年5月19日
自発的なレビュー
Kieran was extremely helpful and…
Kieran was extremely helpful and patient,nothing was to much trouble to go through .and repeat if necessary ,explained well .
2023年5月6日
自発的なレビュー
Friendly & efficient reception staff…
Friendly & efficient reception staff member. Very helpful.
2023年2月26日
Helpful staff and booking issue to watch out for
After an initial problem with a unit with a number of obstructions (watch out on the booking site for the 'economy' unit option - we missed that and it's why it happened) the local staff in Camberley couldn't have been more helpful to move us to a different unit. Thanks to Richard, assisted by Kieran, for sorting it all out for us. 1 star upgraded to 5.
2023年2月2日
Shurgard Self Storage - Camberley からの回答
Hello, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
We remain at your disposal. Your Shurgard team
Easy on-line ordering and helpful staff…
Easy on-line ordering and helpful staff on arrival.
2022年12月30日
Broken lifts and no access to my unit
No Access- from reading the reviews, this happens a lot
- both lifts security code boxes are not working / not allowing the lift to travel to my floor (2nd)
- no fail safe for this, no stairs, no other way to enter, no access from fire escape
- tried all other doors and alarmingly - one of the doors to the ground floor was UNLOCKED.
- made it into ground floor, again no way to get to the second floor as the only available stairs are for the fire escape, and fire escape to the 2nd floor is locked (rather than having code access which would have solved this problem)
- no out of hours / emergency contact for Shurgard (it’s only 8pm on a weekday)
- lift maintenance company cannot do anything remotely
I’ve just had someone make a 4 hour round trip to collect something from me that I now cannot get. What an absolute shambles this place is. Will be contacting first thing to get my money back and get my belongings so I can take them elsewhere.
2022年11月18日
自発的なレビュー
Shurgard Self Storage - Camberley からの回答
At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you. We remain at your disposal. Your Shurgard team
Shurguard saved the day again
Shurguard saved the day again! Fantastic that I could reserve a unit to start from the next day, which was also a Bank Holiday. Saved the day when having new carpets and decoration works done after a flood from upstairs flat and nowhere to store anything! Especially finding out the start date last minute. The lovely gentleman in the office at Camberley was wonderful, thank you. Immaculately clean unit and premises itself, so easy to access and all just made life easier. So thank you
2022年9月1日
Good units but price increases for what??
Have been with Shurgard for about 3 years, was moving house and downsizing so needed a unit for our furniture. Got it at a very good rate, it's very clean, the hours are brilliant (compared to another storage company we used before where the hours were pretty much 9-6 - no good if you're working), and has gated access. So all in all quite positive. The downside of this company is that they have been putting up the costs quite frequently. It went from £138 in October 2021 to £157.20 in November 2021 and now I am being told that it is going up to £195.60 in September 2022. I'm not getting anything extra and can't see why all these increases. Not happy but don't have anywhere else to move all my stuff to. :-(
Have tried to air my grievances however think it is falling on deaf ears.
2022年8月10日
自発的なレビュー
Very helpful and efficient staff member…
Very helpful and efficient staff member when I turned up to access for the first time.
I found the whole booking process much easier compared to another storage company I have used previously. I also like that you don't get charged extra for out of hours access, which other storage companies do.
2022年7月27日
Excellent service
It was so easy to book online and when I arrived the staff could not have been more helpful. I would highly recommend shurgard Camberley.
2022年5月26日
Great Cost Effective Service
Great cost effective service - good facilities - well protected!!
2022年4月3日
I was served by a very professional
I was served by a very professional, helpful and patient staff member. 👍
2022年3月4日
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