Shurgard Self Storage - Camden レビュー 112

Rohan explained everything i needed to know clearly from the Camden branch

Great service from the team- easy to get in and out, and helped me when I locked myself out!

Thank you

I came in branch and received the best help and advice, I could ask for. The gentleman who I believe was named Boris gave exceptional care and attention. Understood what I needed and a unit was purchased.

Thank you Boris for your help and thank you to the courteous man named Alex who held the door open for me.

Ryan was very helpful and made things easy.

Daniela from Shurgard Camden is fantastic 10/10! Great customer service and attention to detail!

Boris at Camden Shurgard made the whole process of obtaining a storage unit incredibly easy and most importantly at a great rate - not only shared his mobile number resulting in being able to contact him with ease - much appreciated! Super friendly and helpful and organised a unit close to the entrance . Not given to writing reviews but am v happy to say the whole expereience was v pleasant..
Benjamin

Very efficiently organised and helpful. Storage units are clean and well lit.
The parking is quite tight

Extremely smooth process if done via online & the app. The storage was booked and allocated in less than 1 hour.

Previously I left a reservation request and was called several times which was inconvenient; but when I re-did the process via online booking, it was flawless.

Storage itself is ok.

The “spacious goods lifts” described on the website are misleading. They’re very small making it really difficult to move large items.

In addition to this, I’ve emailed with a proof of my own insurance policy and never had a response.

Aside from the, the app entry system into the facility is useful.

Staff are helpful. I've never used a storage unit before. The staff made the process feel pretty straight forward

Staff at the Camden branch were knowledgeable and very helpful. Everything was simple and clear.

Very helpful member of staff , convenient location . Good value. Met my needs, thank you

Great customer service and easy access to facilities that were clean and spacious .

I had discussions with the staff about using lifts and their location. when we arrived on Saturday the lift they had described to me (on the right as you go in) was out of service, so we had to use waht seemed a smaller lift at the back. When someone from the office arrived i asked if the main lift would be working, and was told that it had been out of order over a week..i pointed out this was not mentioned to me! the consequence was that it took much longer to offload items, and by 10am there were long queues and people getting annoyed and frustrated. it is simply not acceptable to have lifts out of order for so long, and especially not at weekends. But i am afraid it is symptomatic of the level of service and information provided by Shurguard.

This review is for a lady named Michelle at the Camden branch.

Michelle was very kind, helpful,and professional dealing with the issue I had today. Hopefully I will get my refund sooner rather than later.

Thank you Michelle.

Wendy

Thank you Michelle

Shown a room which was acceptable, however on moving in was directed to a totally unacceptable room. Lost half an hour of unloading time whilst we found an acceptable room. This cost me extra.

Easy online booking, and great, and friendly on site staff. Thanks

everyone was v helpful which made my moving in easy and smooth.

I arranged my unit at another branch, which was very smooth and the service was great. My second time visiting my unit both lifts were out of service and the staff did not seem bothered at all. The stairs are generally not accessible and I was told they could not be, despite me needing to return later that day. Again, staff did not seem to care.
I called back later and was luckily told the stairs would be open. A few days later and both lifts are still out of service. I would not recommend using this branch at all.

Only 4 small trolleys for the entire building which led to huge arguments between people who couldn't unload/load their stuff. We checked with staff and yes, only 4 trolleys for the entire building! Only one out of the two very small lifts is working which created even more delay in my move. I went on the 28th to unload more stuff still the same situation. 2 trolleys and one lift. Staff said on the 25th that they would potentially order more. This is not acceptable. Knowing that I was paying the removers per hour it has costed me a lot of stress and a couple of hundred pounds more.