Very easy to set up and smooth running once we had booked our unit. Staff very friendly, organised and professional. It was very useful to visit and speak to staff before we booked to help in choosing... もっと見る
所在地
所在地を変更27 Standard Way, Fareham Industrial Park, PO16 8XJ Fareham, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
So easy to navigate the online hiring process. Slightly panicked when we didn't receive email giving us access code but one quick phone call and the lovely man explained the app usage and we were all... もっと見る
The App is really easy to use, site feels secure with controlled access. Lady in the office at Fareham was very helpful
Very easy to set up, all done online. Very clear email explaining we can get to our locker and get the lock we’d paid for, even if the office itself was closed. We did have an issue with our access... もっと見る
企業情報
Shurgard Self Storage - Fareham について
当該企業による記述
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
当該企業による記述

- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
連絡先
27 Standard Way, Fareham Industrial Park, PO16 8XJ, Fareham, 英国
ネガティブなレビューの 98%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
The App is really easy to use
The App is really easy to use, site feels secure with controlled access. Lady in the office at Fareham was very helpful
Very helpful staff especially Carmen
Excellent top quality storage facility.
Very easy to set up and smooth running once we had booked our unit. Staff very friendly, organised and professional. It was very useful to visit and speak to staff before we booked to help in choosing the right size of unit and seeing the layout. As a result loading and unloading went smoothly as we were on the ground floor and close to the door. Easy to use App with no problems. Units were clean and secure with plenty of different trolleys to use. Would highly recommend using this facility.
Good service
Setting everything up and receiving advice and help were excellent. Any time I had questions or needed advice I received good service. Carmen was especially helpful.
From start to finish the customer…
From start to finish the customer service has been exceptional and use of the unit has been a godsend during a house move. All aspects of the unit feels secure and I felt confident my belongings were well locked after.
Amazing storage experience
What a fab experience, stunning staff member with professional and helpful approach! The ease of access with the app and secure storage at a very good price will bring me back time and time again!
Good service from start to finish 👏…
Good service from start to finish 👏 thank for keeping my stuff secure and easy to access when I wanted.
Easy access and helpful staff
Very swift and easy to use APP to enter the unit. Very helpful and friendly staff. Carmen was extremely helpful and nothing was too much trouble.
So far so good but bit concerned about…
So far so good but bit concerned about seeing mouse / rat boxes in the corridoors
Very friendly, and informative
Very friendly, everything explained step by step, clean tidy and easy.
Straight forward and cost effective
Straight forward to arrange. Clean tidy and secure. Very cost effective. Great customer service- explaining access system, unit ready and waiting , easy to contact.
Overall shabby premises and shabby treatment.
I am disabled and can barely walk. I booked a “ground floor unit very close to the big shutter door”. It is a ground floor unit but it is not “very close” to the front door., and it is a struggle to walk to it.
Thé trolleys are ancient and difficult to steer, especially when loaded. In theory my balance and walking can be a lot better when pushing a trolley but definitely not with these trolleys!🙁
On my first visit a week ago I found that the stretch of lights just outside my unit kept going out and I had to keep triggering them with movement. I timed this and they only remain lit for two seconds, literally! I complained at reception and was told that there was lots of refurbishment going on (it badly needs it - cracked floors and paintwork; battered trolleys etc) . The electricians had “just left” (4.15pm) but were due in the next day so it would fixed quickly. A week later and it is still the same! Infuriating.
I also had to phone up to get an entry code sent to me otherwise I could not had gained entry outside office hours - ie no entry at the weekend at all.
This is all very poor service. 😩

Shurgard Self Storage - Fareham からの回答
Straightforward Self-Storage with good customer focus
This is the first time I have used self-storage and I have to say that I have been quite impressed so far.
There is an obvious customer service focus - I enquired in person with a view to take a unit and I was taken by the representative to view the unit I had in mind with no problem. Advice and options were clearly presented.
I took up the Unit by applying online, which was straightforward and given all the information for access when I was ready to move in. The App is a doddle to use for access and the Fareham location is easy to get to.
All in all, the whole experience has been positive and straightforward; I even had a follow up call to ensure everything had gone smoothly for me, again customer focused and striving for improvement - gets my recommendation.
Easy to use, brilliant service and great staff
I recently started using a ground floor unit at Shurgard Fareham and I couldn’t be happier. The entire process is incredibly smooth thanks to their super intuitive app...so easy to use!
The unit itself is clean, secure, and easily accessible, which makes moving items in and out a breeze. But what really sets Shurgard apart is the staff. They are absolutely superb, including Carmen, who was super helpful: she was friendly, professional, and always ready to help with a smile. Whether it’s answering questions or offering assistance, the team across their network were excellent.
I would highly recommend Shurgard to anyone looking for storage with top-notch customer service!
Very happy with overall experience
Very easy to set up, all done online. Very clear email explaining we can get to our locker and get the lock we’d paid for, even if the office itself was closed.
We did have an issue with our access code not working initially, but one call to the number instructed and this was resolved within minutes - and the guy was lovely!
Initially couldn’t find our specific locker and was walking up and down stairs.. but we found a second lift and easily found our locker after that.
Very friendly people to deal with and…
Very friendly people to deal with and very helpful.
Thank you for a great service.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







