Shurgard Self Storage - Harrow レビュー 

71
TrustScore 5段階評価の4.5

4.7

Chantry Place, Headstone Lane 3, HA3 6NY Harrow, GB


レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

I will like to give a lot of high level of compliment for Klaudia here at the Self Storage Shurgard in Harrow near Headstone Lane. Klaudia has an amazing customer service and I am grateful... もっと見る

5つ星のうち5の評価

Very nice, pleasant young man . Really inspiring personality and has this respectful manner that makes you trust them as much as is needed. Quality that is outside their scope of work

5つ星のうち5の評価

The member of staff who dealt with our requirements was friendly, helpful and knowledgeable, and was able to answer all our questions about renting and using the storage unit. The unit itself is just... もっと見る

5つ星のうち5の評価

Excellent service easy to book online & all questions answered politely by helpful onsite team. Very clean unit - whole process well managed would recommend.


企業情報

  1. セルフストレージ施設
  2. 保管施設
  3. 倉庫

Shurgard Self Storage - Harrow について

当該企業による記述

Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 350 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.

At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.

Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and app access.

Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations and online bill pay.

If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.

Contact us today to learn more about our storage options and to reserve a unit on our website.

For Every Move In Life

当該企業による記述

350+ self storage stores across Europe
We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
Access 7 days a week
Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
Moving boxes and storage supplies
We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at most of our branches.
Expert advice
Over 30 years of experience in the self-storage industry.
Online contract
Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
Our App simplify your storage experience
Open gates. Pay invoices. Manage your account. Do it all with your phone.
Free online reservation
All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.

連絡先

  • Chantry Place, Headstone Lane 3, HA3 6NY, Harrow, 英国

4.7

優良

TrustScore 5段階評価の4.5

71件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。

ネガティブなレビューの 97%に回答しています

通常48時間以内に回答

この企業のTrustpilot 利用方法

レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。

4.7

すべてのレビュー

(71)

過去12か月のレビュー数: 7,090

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち3の評価

This is a preliminary rating because…

This is a preliminary rating because the 200cubic metre unit I have hired has a broken light. For a smaller unit the corridor lights would be sufficient but it’s dark at the back of this large one and I can’t read the labels on my boxes without a torch. I have asked for it to be fixed and there seems to be some sort of money saving policy in place that stops the staff from replacing it - although they have promised to see if they can do it in the near future. If they replace the light in my storage unit I would happily give them five stars for excellent facilities, easy access and helpful staff. If not I’ll go down to two stars for giving false promises

2022年9月24日
Shurgard Self Storage - Harrow ロゴ

Shurgard Self Storage - Harrow からの回答

Hello, we are sorry to read that you feel the lighting in the building is inadequate. We have passed your concerns on to the Store Manager who will be looking into this in more detail. Thank you for sharing your concerns.

5つ星のうち1の評価

No parking for vehicles to park to…

No parking for vehicles to park to unload, the site in Hatch End cannot accommodate any long based van, parking on a private road at the entrance leads to £60 fine. Had to book another site last minute with added costs. Poor service delivery.

2022年7月15日
Shurgard Self Storage - Harrow ロゴ

Shurgard Self Storage - Harrow からの回答

Hello, thank you for taking the time to give us your feedback. We're sorry to read you've experienced difficulties with the parking and apologise for any inconvenience this may have caused. We aim to make access to our storage units with easy access and free parking. Many locations have a drive-in so can drive your vehicle directly into the premises and park inside to facilitate loading and unloading. We also offer storage units that are directly accessible by car or lorry. These are located on the ground floor, often at the exterior of the premises, so you can park your vehicle in front of your storage unit. Each of our 30 locations has different features though. Have a look at our website (https://www.shurgard.co.uk/self-storage-uk). Thanks you for sharing your comments.

5つ星のうち4の評価

Good clean building

All good...only niggle is the compulsory insurance. My insurance covers it but Shurguard insists on paper but my insurer only provide electronic and i cannot screen shot it. Showing the copy on screen not considered enough so feel a litte duped

2022年3月14日
5つ星のうち1の評価

Harrow Branch...Terrible Service

Harrow Branch...Terrible Service, at the end of my notice period , given my notice to vacate and last payment taken from my account, , after 5 months I had a letter from debt collectors in Ireland to say I owed £20.91 as a final notice .
No correspondence meantime from shurguard to suggest there was anything owing . Also received a final amount letter after closing my account .
Absolute thieves, definitely stay away from this company at any cost .

2022年2月10日
自発的なレビュー
Shurgard Self Storage - Harrow ロゴ

Shurgard Self Storage - Harrow からの回答

Dear customer, sorry to hear about your 1 star review. At Shurgard, we are always happy to hear customers feedback on our services. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you. We remain at your disposal. Your Shurgard team

5つ星のうち2の評価

No heating and expensive padlocks

The storage facility has no heating and was extremely cold - and I was disappointed to be forced into buying a Shurguard specific padlock which was £15 - I’m sure these cost £1 at best and should be included free when renting for longer periods. It’s just stealth revenue for you as I’ve used my own padlock at other facilities.

2022年1月31日
Shurgard Self Storage - Harrow ロゴ

Shurgard Self Storage - Harrow からの回答

Hello, thank you for taking the time to share your feedback with us. At Shurgard we take protection seriously. That's why all storage units require a unique cylinder lock which can be purchased in the store. You are the only one to have access to your storage unit. It is a one-off cost, so returning customers can simply re-use their lock. We are sorry to read that you feel the temperature in the storage facility is inadequate, and we've passed your concerns on to the Store Manager who will be looking into this in more detail. We hope you're having a positive storage experience and thank you again for sharing your comments.

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