It was nice and easy. Well explained by Alex on security, times of opening hours to access storage and office opening hours. Contracts were all done online and emailes which was great. Keenan and Ale... もっと見る
所在地
所在地を変更185 Freston Rd, W10 6TH London, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Shurgard Kensington is the best place for storage in London. I would highly recommend Kapil who was so nice and explained everything about the storage to me. Will definitely recommend everyone to go t... もっと見る
Thank you Keenan for your help. Excellent customer service he went through ever detail with me and made sure I understood what I was signing. Would highly recommend
Staff are great but the paperwork is over the top as is the need for people to have a drivers licence or passport. I have both but many people dont and you will not accept other forms of legal, govern... もっと見る
企業情報
Shurgard Self Storage - Kensington について
当該企業による記述
Shurgard is a leading self storage provider, offering secure and affordable storage solutions for both individuals and businesses. With more than 340 locations across Europe, including France, Netherlands, United Kingdom, Sweden, Germany, Belgium and Denmark, we provide convenient access to storage space tailored to your needs.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
当該企業による記述
- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
連絡先
185 Freston Rd, W10 6TH, London, 英国
4.5
優良
110件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 97％に回答しています
通常48時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Be careful ! RATS everywhere and they poo and urine on your stuff !
I want to make you aware that this storage is full of 🐀 RATS !!
I had to throw away all my belongings ! Urines and rat poo all over ! Smells disgusting and couldn’t get the smell away ! Don’t rent a storage if you love your clothes !!! That’s insane and they do not care at all !
2026年5月20日
自発的なレビュー
Shurgard Self Storage - Kensington からの回答
Dear Nanou,
Thank you for your feedback. We’re sorry to hear about your experience and would like to investigate the situation further to better understand what happened and how we can assist.
Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you?
Our team remains at your disposal for any additional questions you may have.
Your Shurgard Team
Really friendly staff (Ryan and Ray)
Really friendly staff (Ryan and Ray)
They al already knew what we needed and sorted it out quickly.
2026年4月13日
自発的なレビュー
Ray and Ryan were very helpful and made…
Ray and Ryan were very helpful and made all process of moving in very smooth and easy.
Thanks guys!
2026年4月2日
自発的なレビュー
Super efficient - many thanks to Michelle
Thank you so much to Michelle at the Kensington storage facility. She showed great generosity, efficiency and professionalism, and sorted out my unit access query. Michelle’s help was most invaluable (especially at a stressful time), and I’m genuinely grateful to her.
2026年3月28日
自発的なレビュー
Storage costs rising…
What Storage costs were rising and they found a way for me to halve my expenses by moving into a more appropriate unit.
2026年3月22日
自発的なレビュー
I had a great experience using this…
I had a great experience using this storage facility. The unit was clean, secure, and easy to access whenever I needed it. A special thank you to Ray and Michelle, who were both incredibly friendly, professional, and always willing to help with any questions I had. Their excellent customer service really made the whole process smooth and stress-free. I also appreciated how well-maintained the entire site was—it gave me real peace of mind knowing my belongings were in good hands. Overall, a reliable and hassle-free service that I would definitely recommend to others.
2026年3月14日
自発的なレビュー
Ray is the best in the world
Ray is the best in the world. I come here just for him.
2026年3月18日
自発的なレビュー
Ray and Michelle always provide and…
Ray and Michelle always provide and excellent customer service going beyond to meet customer needs and budgets.
2026年3月14日
自発的なレビュー
The wonderful people at the front
The wonderful people at the front. Always so helpful and smiling.
2026年3月13日
自発的なレビュー
Michelle has been very helpful and when…
Michelle has been very helpful and when I need any help she is always willing to help me
2026年3月11日
自発的なレビュー
Excellent service ,can’t fault it
2025年9月11日
Excellent Service from Ray at Shutgard – Highly Recommended
I’ve had a consistently great experience with Shutgard Self Storage, and Ray in particular deserves special recognition. From the start, he’s been helpful, reliable, and genuinely customer-focused. He took the time to explain everything clearly, offered flexible options to suit my needs, and always responded quickly to any questions or concerns.
The facility itself is clean, secure, and well-maintained — but it’s Ray’s professionalism and friendly attitude that really sets Shutgard apart. You feel like you’re dealing with someone who actually cares, which is rare these days.
Highly recommend Shutgard — and if you deal with Ray, you’re in very good hands.
2025年6月29日
Staff were so helpful courteous nothing…
Staff were so helpful courteous nothing was problem am very happy with service
2025年6月5日
VERY THOROUGH AND HELPFUL
2025年5月19日
At least I got my refund back
It took two months to get an answer from the person in charge to get the refund of my train due to a delay on their side to retrieve my belongings... but I least I got it now.
2025年3月24日
Shurgard Self Storage - Kensington からの回答
Hello GA, thank you for taking the time to give us your feedback. We have passed your concerns on to the Store Manager, who will be looking into this and contact you shortly.
Ok been using Shurgard KENSINGTON for …
Ok been using Shurgard KENSINGTON for over 15 years on and off - needed storage at Kensington for under a month - £1 first months rent highly visible - moved out within period now charging me £175 because no written notice given or explained - basically you need to give notice the same time you take out the £1 a month contract- NOT EXPLAINED BY THE STAFF WHO SERVED ME ON THE DAY I TOOK OUT THE CONTRACT/ SHURGARD-I recommend all my business colleagues to use your services but now I don’t have that confidence- SHURGARD I WILL REMOVE THIS REVIEW IF YOU CAN CONSIDER MY CASE THANKS JASON
2025年2月7日
自発的なレビュー
Shurgard Self Storage - Kensington からの回答
We regret to learn that you didn't have a positive experience at Shurgard. We would like to look into this in more detail for you. In this case, we have cannot find any record of your name. Can you please share your customer ID and phone number to info@shurgard.co.uk so we can get in touch and help you.
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