Just rented 2 units at Peterborough facility . Very clean and well organised site, website very clear and Access App works perfectly . Local team onsite Sam and Alice are both very friendly and helpfu... もっと見る
所在地
所在地を変更Maskew Avenue, PE1 2BT Peterborough, GB
•レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
I chose this old Lok n stor location as its most convenient for me. It's recently been taken over by Shurguard and that confused me over things like opening times as they must have changed or the leaf... もっと見る
At first I reserved only the storage picked different size to what I actually have. I got phone call regarding reservation and easily cancel and pick bigger storage over the phone. All my questions we... もっと見る
I chose Shurgard because is nice lower prices and very easy to do this online. But when I get the to the office I have so easy reservations and so easy app explain and what is much important foe me... もっと見る
企業情報
Shurgard Self Storage - Peterborough について
当該企業による記述
At Shurgard, we understand that everyone's storage needs are different. That's why we offer a variety of unit sizes and features to choose from. Whether you're storing furniture for a move, seasonal items, or business inventory, we have a solution for you.
Our facilities are clean, well-lit, and secure. We offer large access hours to your unit, so you can come and go as you please. We also have a variety of security features in place to protect your belongings, including CCTV cameras, gated entry, and individual unit alarms.
Shurgard is committed to providing our customers with the best possible storage experience. That's why we offer a variety of convenient features, such as online reservations, online bill pay, and a free move-in truck.
If you're looking for a secure and affordable storage solution, Shurgard is the right choice for you.
Contact us today to learn more about our storage options and to reserve a unit on our website.
For Every Move In Life
当該企業による記述

- 340+ self storage stores across Europe
- We operate in urban areas with the majority of our stores located in capital and major cities across Europe.
- Access 7 days a week
- Access your storage unit via the Shurgard App, and rest assured that only you hold the key to enter your unit.
- Moving boxes and storage supplies
- We offer moving boxes and storage boxes in different sizes as well as bubble wrap, tape and protection covers at all our branches.
- Expert advice
- Over 30 years of experience in the self-storage industry.
- Online contract
- Experience a fully digital move-in: book your unit and complete your payment online to head straight to your storage unit.
- Our App simplify your storage experience
- Open gates. Pay invoices. Manage your account. Do it all with your phone.
- Free online reservation
- All our storage unit prices are displayed online and the reservation on our website is entirely free. No credit card needed.
連絡先
Maskew Avenue, PE1 2BT, Peterborough, 英国
ネガティブなレビューの 98%に回答しています
通常24時間以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
I never write reviews
I never write reviews, but my phone call to Shurgard Self Storage Peterborough was so offensively bad that I feel obligated to warn everyone else.
I called with a simple, honest question: I needed help figuring out the right unit size for my belongings. Not a complicated request for a self storage company, right? Wrong.
A woman named Sam picked up. From the first syllable, she made it crystal clear that my call was ruining her day. The sighs. The clipped, one-word answers. The utter refusal to engage in even the most basic back-and-forth to determine what I actually needed. When I tried to describe the volume of items, she literally said, "I don't know, just look online," as if the entire purpose of her job wasn't to, you know, help people store things.
Sam wasn't just unhelpful. She was hostile. Rude. Lazy. The kind of person who gives the entire self storage industry a bad name. I felt like an intruder for daring to ask a question about a service they supposedly offer.
So I did exactly what you should do: I hung up, drove to a competing self storage facility five minutes away, and signed a contract within ten minutes. Why? Because the person there smiled, asked questions, listened, and walked me through three different unit options like a professional human being. Imagine that.
Sam, if you hate your job that much, hand in your headset. And Shurgard management – if you're going to put someone like Sam on the front lines of customer service, you might as well hang a sign on the door that says "We don't want your business."
Customer service goes a very, very long way. In Sam's case, it went zero inches. I'm now a happy customer of your competition. Thanks for nothing.
Ed

Shurgard Self Storage - Peterborough からの回答
I do not recommend Peterborough…
I do not recommend Peterborough Shurgard as they do not honour cancellation emails. They don’t honour what they say they will do and don’t communicate honestly. They failed to disclose terms and conditions when taking a unit then land additional terms at their convenience, very deceitful. If you don’t check what you’ve paid you might find later they double charged instead of refunding and don’t honour initial cheap deals. They change their mind at their convenience, they can’t be trusted. They’ve taken money from my account without my consent after interfering with the booking after this was discussed in person they say something different in writing. They didn’t refund insurance when they promised to after showing evidence of private storage insurance and charge this repeatedly. They money grab taking arrival payments to make up the amount they want and change the end date at their convenience when transferring units so they take the maximum money. They are manipulative and dishonest.

Shurgard Self Storage - Peterborough からの回答
Clean and well maintained facility
Clean and well maintained facility. Staff Sam and Alice very helpful and friendly
Just rented 2 units at Peterborough…
Just rented 2 units at Peterborough facility . Very clean and well organised site, website very clear and Access App works perfectly . Local team onsite Sam and Alice are both very friendly and helpful. Well done Shurguard.
The staff have been very helpful
The staff have been very helpful. Easy access and so far a great experience.
Straightforward and Simple!
Staff really helpful and easy to get in and out of the building with the app. Process is nice and easy to book, easily the least stressful part of moving house!
They deserve 10 stars
They deserve 10 stars. I was very pleased with the storage space, Sturgard, Peterborough. The place is spotless and secure, and both ladies are so friendly and helpful.
Everything went well
Easy access to storage
Easy access to storage, lovely lady at the desk was very helpful and showed me everything
Really Helpful
The staff were extremely helpful when I was moving in they kept checking on me as I was moving stuff into the storage unit.
Thank you so much
I suggest you are the best
ABSOLUTELY FATANSTIC
ABSOLUTELY FATANSTIC ! The place so CLEAN, SECURE. WELL PLANNED and the lady works there is such a lovely and helpful person. This what I look for when I do business with someone. I WOULD RECOMMEND TO ANYONE INCLUDING MY Enemies.
About shurgard storage
Barad new Storage nice and bright lobby and rooms 👌
Staff is really helpful......
Doors open with mobile phone APP
Moving in at Shurgard
Thank you to everyone at Shurgard for making the moving in process as easy as possible, and helping me out very swiftly when I needed to switch to a different floor last minute. Everyone was incredibly helpful and patient in facilitating everything I needed, especially Chris, Alice and everyone from the Peterborough Shurgard team. Thank you!
Good storage facility, good access.
Entry system easy to use once got used to it. Good access. Large lifts. Shame no-one on site on a Sunday as several people struggling to access when we first went in.
Absolutely fantastic storage…
Absolutely fantastic storage experience! Clean, secure, and incredibly easy to access. The staff were super helpful too. Highly recommend!"
Nice & friendly staff
Efficient and pleasant service
The experience was very easy with clear instructions. Extremely clean affordable storage. Staff very helpful and pleasant. Will recommend.
Sam was absolutely amazing
Sam was absolutely amazing, showing me some storage rooms as I was very undecided on how much room I need, she took her time with me.. and not felt rushed.. thank you sam..
Very satisfied
Very satisfied
Storage is very clean and convenient to take stuff to my storage.
Trustpilot エクスペリエンス
Trsutpilot のレビューは誰でも書くことができます。レビューを書いた人には自分の書いたレビューをいつでも編集したり削除したりする権限があり、それらのレビューはアカウントがアクティブである限り表示されます。
企業は、自動招待を介してレビューを依頼することができます。この方法で得られたレビューは、本物の経験に基づいたものであり、確認済みのラベルが付与されます。
他の種類のレビューについての詳細はこちらをご一読ください。
プラットフォーム保護のため、専門チームと高度なテクノロジーを駆使しています。偽レビューとの闘いについての詳細はこちらをご一読ください。
Trustpilot におけるレビュー プロセスの詳細についてはこちらをご覧ください。
よいレビューを書くための8つのヒントをご覧ください。
確認を行うことで、Trustpilot に投稿されるレビューが [LINK-BEGIN-PEOPLE]実在の人物[LINK-END-PEOPLE] によって書かれたものであることの保証につながります。
レビューに対してインセンティブを提供したり、選択的にレビューを依頼したりすることは、TrustScore にバイアスを生む可能性があります。これは 当社のガイドラインに反します。







