Shurgard Self Storage - Woolwich レビュー 

Paschal from the Woolwich branch Shurgard storage was exceptionally friendly to us. She suggested the Greenwich brand as she understood what would be ideal for my business, excellent customer service

Lovely customer service, big thank you.

Pascale was great in her customer services proceedings. Her attitude was right and excellent.

Oga provided fast and efficient service, well explained making it easy to go about my business, well done Oga.

Pascale was great help a dilnaz was also very helpful, they made me feel very welcome. They were so friendly and kept smiling , great staff !

It is a great experience and especially with the staff.
Much appreciated.

Ashley was very friendly and polite. Helped getting the ideal storage and price.

We came to visit shurgard in Woolwich branch. Stuff are amazing specially Ashley and dilnaz customer service outstanding. Both of them are very patient and help us to get our storage. We are highly recommended this branch.

Very professional and quick to get my storage sorted. Really appreciate it recommend!

I have booked two storage and didn't need the other one at all informed them on the start date that don't need the locker but they are not cancelling the direct debit and still charging 3 weeks rent

Perfect service!

Especially Juliet!

I was helped by Ashley who was very friendly and made everything very clear and easy. Overall I had an exellent experience 💥💥💥

Great service ! Quick and easy and friendly

Recently took a storage room in the Woolwich branch. The signing up was quick and easy, the guys were very helpful, knowledgeable, professional and friendly. Great price and I would highly recommend them. Thank you.

The staff very helpful and curtious

I recently had an incredibly disheartening experience with Shurgard that I feel compelled to share. My encounter with their services left me feeling extremely dissatisfied due to their misleading advertisement, unexpected payment conditions, and unhelpful customer service.

To begin with, I was lured in by an advertisement that turned out to be utterly deceptive. Shurgard's website failed to disclose crucial information regarding reservation pricing. Consequently, after reserving a storage unit, I received a call from their representative who presented me with entirely new conditions, including an upfront payment of two months. This critical detail was conspicuously absent from their website, leaving me feeling misled and taken advantage of.

The distressing experience didn't end there. When I sought assistance from Shurgard's customer service, I was met with nothing but sarcasm and a dismissive attitude.

In conclusion, my overall experience with Shurgard can only be described as awful. Their advertisement proved to be a sham, concealing important payment conditions that were later sprung upon me. Moreover, their customer service exhibited a complete lack of professionalism and failed to offer any genuine assistance.

I sincerely hope that Shurgard takes this feedback seriously and addresses these issues promptly. As a customer, I value honesty, transparency, and respectful treatment. It is my sincere wish that Shurgard takes steps to rectify these shortcomings and ensures that future customers do not suffer the same negative experience that I did.

Regrettably, I cannot recommend Shurgard based on my personal encounter.

The attention from staff and simplicity of the arrangement

26/06/23
I met Ashley this afternoon, He was really nice and clear in explaining and going through the necessary procedures of renting a storage. Very professional young gentleman man. He really put a smile on my face after a stressful day.
Thank you Ashley

Worth it!

Brilliant positive experience signing up in this branch - Juliet was amazing and helpful. Great prices too.