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Sigma Sports - Wilmslow レビュー 

61
•
TrustScore 5段階評価の5

4.8

自転車屋
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所在地

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27 Water Lane, SK9 5AB Wilmslow, England, GB

•
01625 365223

レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら

プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら

レビュアーのコメントを見てみましょう

5つ星のうち5の評価

Great bike shop , great website ! Probably the best bike website around here ! From the moment I ordered the bike and put a deposit down to the correspondence by email and phone was top notch and pur... もっと見る

5つ星のうち5の評価

Quite simply the best bike shop I’ve ever used! They always respond to queries promptly, goods are delivered on time and the staff are consummate professionals with good product knowledge.

5つ星のうち5の評価

Good friendly service, and a quick turnaround from ordering my SL6 bent mech hanger with the click and collect option so I could double check it was the right one in the shop before buying,

5つ星のうち5の評価

Ordered a pair of shoes online to collect in store, received email confirmation they were ready. Arrived at the Wilmslow store, to be greeted by a young guy who was pleasant and extremely helpful,... もっと見る

企業情報

  1. 自転車屋
  2. バイク アクセサリー専門店
  3. ランニング用品店

当該企業による記述

We sell only the best in road cycling and triathlon bikes, cycling clothing, accessories and running and swimming products, backed up by our industry-leading customer care and superior knowledge from people who love the products we sell. Shop online or visit our London or Midlands stores or use our Reserve and Collect service.

About Sigma Sports

当該企業による記述

Easy Returns!
Sigma Sports will fully refund products for a period of 30 days. Some restrictions apply.
Free UK Delivery!
We offer a free delivery service on all orders over £60.00 shipped to the UK mainland!
Save £25 Off Your First Order
New customers can save up to £25 off their first order. Sign-up to the Sigma Sports newsletter at sigmasports.com. Some restrictions apply.
0% Finance
Now offering 0% finance for UK customers, on a huge range of bicycles, wheels, components and accessories. For full details visit our website.
Worldwide Delivery
Shop in your local currency and pay with your local payment method. We ship worldwide with DHL at competitive delivery prices.
Shop on the Sigma Sports app!
Shop on the Sigma Sports mobile phone iOS or Android app for a quick and easy shopping experience. Available now to UK customers.

連絡先

  • 27 Water Lane, SK9 5AB, Wilmslow, England, 英国

  • 01625 365223

4.8

優良

TrustScore 5段階評価の5

61件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

顧客にレビューを依頼しています

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4.8

すべてのレビュー

(61)

過去12か月のレビュー数: 3,205件

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5つ星のうち5の評価

Visiting your Wilmslow store to collect…

Visiting your Wilmslow store to collect my order of shoes and speedplay cleats today 11/6/26 the offer of fitting made previously by Paul caused consternation as staff in shop hadn’t done before, but credit to Lizzy who simply got on with it and a short time later she’d finished and talked me through the adjustments that could be made. Great service Many thanks , Bruce

2026年6月11日
自発的なレビュー
5つ星のうち5の評価

Friendly and knowledgeable staff who…

Friendly and knowledgeable staff who really put me at ease as I got used to clipless pedals for the first time, and tried on a swimming/triathlon friendly wetsuit in order to find the right size due to struggling to find an appropriate size online (as a heavy-chested and petite woman).

2026年5月16日
5つ星のうち2の評価

Poor customer experience.

We ordered 2 bikes, only to be told 2 weeks later that one of the bikes wasn't available from Trek, so we had to cancel the order and search for the same bike which we found £600 cheaper elsewhere. When I came to collect my bike there were slight scratches on the paint work. The bike wasn't correctly handed over, the tyres weren't holding thier pressure and the travel on the brakes is excessive. I phoned the shop and explained this and they offered to rectify, however we live 90 miles away..I have now booked the bike into a local Trek dealership to rectify. I also think the 10% deposit for my partner is trek helmet was not taken off the final invoice, however due the complications of cancelling her bike order we couldn't confirm this with the shop before we left. In conclusion not a good experience..

2026年5月23日
Sigma Sports - Wilmslow ロゴ

Sigma Sports - Wilmslow からの回答

Hi Ian,

Thank you for taking the time to speak with me directly about your experience. I appreciated the opportunity to discuss your concerns personally, and I’m aware that we’ve already started to address a number of the issues you raised.

I’m genuinely sorry that your experience with us fell below the standards we expect to deliver at Sigma Sports Wilmslow.

Regarding the cosmetic issue you mentioned, my understanding is that the marks on the frame were not scratches caused through use or handling, but imperfections within the paint finish itself. These were highlighted during the handover process, and a replacement bike was offered by the sales colleague assisting you at the time. However, I understand that you did not wish to pursue this option.

In relation to the tyre pressure, the bike was supplied with a tubeless setup. As discussed on our call, I believe the loss of pressure was likely due to the tyres being newly set up tubeless and the sealant still settling within the system, which can occasionally result in some pressure loss during the initial period of use.

Separately, you raised concerns regarding the amount of brake lever travel. Whilst the team offered to inspect and rectify this in-store, it was recognised that returning to us was not practical given the distance involved. As agreed, we are covering the costs associated with having this work completed by your local Trek retailer.

The helmet deposit has also now been refunded following our review of the order.

In relation to your partner’s bike, I completely understand the frustration and disappointment caused by the cancellation of the order. Having reviewed the circumstances, we recognise that we could have managed this process better. Whilst there were supplier availability issues that were not entirely within our control, I recognise that your experience was with Sigma Sports and ultimately it was our responsibility to manage the order and communication effectively. For that, I apologise for the inconvenience this caused.

I would also note that, as a courtesy, both bikes were brought into our fitting room prior to collection for sizing checks and setup adjustments to help ensure they were fitted appropriately for both riders.

Thank you again for taking the time to speak with me. Whilst I understand your disappointment, I hope the actions we have taken demonstrate our commitment to resolving the concerns raised and delivering the level of service our customers expect.

Kind regards,
Hugo (Wilmslow Store Manager)

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