Silent Disco Stars レビュー 17

Silent Disco Stars からの回答

5日前

Hi Gabrielle, thank you so much for the amazing review! We are so thrilled that everything felt seamless from booking right through to collection, that’s exactly the experience we aim to provide! It’s lovely to hear you enjoyed having the 3-channel setup as well! We know guests always love having plenty of music choice on the night! Thank you again for your recommendation and kind words. We’d absolutely love to help with another party in the future. Best wishes, the Silent Disco Stars team.

Silent Disco Stars からの回答

2026年5月11日

Thank you so much for your amazing review, Sophie! We’re so pleased we could help make your 21st birthday special! It’s lovely to hear that you found the setup easy and that everyone enjoyed being able to switch between playlists and control their own volume. We always try to include spare equipment where possible for exactly these situations, so I’m really glad all your guests were still able to have a great experience. Thank you again for your kind words about our customer service and pricing, it really means a lot to us. We hope you had the most incredible birthday celebration and would love to help with another party in the future. Best wishes, the Silent Disco Stars team.

Silent Disco Stars からの回答

2026年3月4日

Hi Tamsin, thank you so much for taking the time to leave this lovely review and to share your recent experience. We are so thrilled you had such a great time with the equipment and our company! We have received everything back and can see the kit was used and packed with the utmost care - thank you for this, it is greatly appreciated! We would love to hear from you in the future and supply another party!! All the best, the Silent Disco Stars team.

Silent Disco Stars からの回答

2025年12月30日

Hi Susan,

Thank you for taking the time to leave a review. We’re genuinely sorry to hear how disappointing this experience was for you, especially as it was for a planned celebration.

To explain why we’re unable to refund in this case: when a hire is confirmed, we advise that someone needs to be available at the given delivery address between 8am and 6pm on the delivery day. The courier then provides an estimated time window via tracking to help customers plan their day, but this is never guaranteed and can change due to traffic, route changes, or weather conditions. In your case, the driver arrived around 20 minutes earlier than the estimated window, which unfortunately meant the delivery was missed as no one was at the delivery address, but this is still considered a valid delivery attempt under the courier’s terms.

The tracking link provided by the courier also updates throughout the day, showing how many stops away the driver is and adjusting the ETA accordingly — this is the most accurate way to monitor arrival on the day.

The equipment was packed correctly, dispatched on the agreed date, sent to the correct address, and handed to the courier in good time. While we completely understand how frustrating this must have been, especially given the timing around Christmas, there was nothing further we could do once a valid delivery attempt had been made.

If we were made aware that you were working that day and would not be available at the given address, then we could have helped. We could have gotten it delivered to your work address if able or to a friend/family member. The couriers also give 'leave safe' options so you could have provided a back up option such as 'leave with neighbour if not in'. The courier and ourselves were not aware that no one would be available at the address as this is expected as default and assistance is given if this isn't the case.

We were genuinely saddened that this resulted in a missed experience and appreciate how upsetting that would have been. We did our best to help where possible, but unfortunately we couldn’t resolve this in the way you had hoped.

Kind regards,

The Silent Disco Stars team

Silent Disco Stars からの回答

2025年12月30日

Hello Mike and Rachael, thank you so much for taking the time to leave a review, this is greatly appreciated. We are so thrilled that everyone had such a great time at the party and that the experience was smooth and flexible for you. Thank you for letting us know about the change of address in advance, this was very helpful! Everything was received back in perfect condition so the care you gave our equipment during use and packing is very clear and very much appreciated, thank you! We would love to hear from you again! Best wishes, the Silent Disco Stars team.

Silent Disco Stars からの回答

2026年2月25日

Hi Maggie, thank you so much for your review. It's so great to hear that you had such a positive experience with us and that everyone had such a great night! We are so glad that the equipment was easy to use and aim for this so this is fantastic to hear! We're so glad that it was a great night filled with laughs for you all! All the best, the Silent Disco Stars team.

Silent Disco Stars からの回答

2026年2月25日

Hi Emily, thank you so much for taking the time to leave such a thoughtful review! We are so pleased that you had a great experience with us and found the communication and service to be flexible, prompt and helpful! So glad that everything was simple and easy to use - we aim to provide simple high quality silent discos at a competitive price so this is great to hear! We hope to hear from you again in the future! All the best, the Silent Disco Stars team.

Silent Disco Stars からの回答

2025年9月8日

Hi Lauren, we are very sorry to hear of the recent experience you had with our Karaoke Hire Stars company. It is very sad to hear your equipment didn't come in time for your event. I can see that staff contacted you on Thursday as soon as DPD delayed one of your parcels to let you know and get this sent out to your other address on Friday instead as you were travelling. I can see our staff checked this in the morning of the Friday and called DPD to ensure it was going out for delivery that day to your address in which DPD confirmed this. Staff called DPD again at 2pm as the parcel still hadn't been sent out as advised which is where it was revealed that DPD hadn't actioned the change of address correctly which is what caused this delay. Our staff promptly called you to let you know of this and to pass their sincere apologies on. They had explored other options with DPD but with no success. We have passed our feedback onto DPD about this delivery as it was improperly handled across two days which resulted in this delay and missed hire. Our staff were so disappointed for you especially as they worked so hard to do everything they can to get this out to you. We are very sorry for the effect it had on you and responded promptly with a refund. If you need anything else, please get in touch. Best wishes, the Silent Disco Stars team.

Silent Disco Stars からの回答

2025年7月21日

Hi Tanya, this is so amazing to hear! We're so thrilled that your daughter and all the kids had such a terrific time at the party and love you were able to play games involving the headsets!
Love how you made use of the weekend hire and took the kit to your family BBQ too! So glad everyone had a great time with it and that you had such a positive experience with us!
Thank you so much for sharing your experience and for the glowing review!
We hope to hear from you again soon!! Best wishes, the Silent Disco Stars team.

Silent Disco Stars からの回答

2025年6月11日

Hi Sarah, this is so amazing to hear! Thank you so much for your review and for sharing your recent experience! We will tell Ashleigh about this and we're sure she'll be so happy! Can't wait to hear from you again! All the best, the Silent Disco Stars team 😍

Silent Disco Stars からの回答

2024年12月16日

Thank you very much for your review. We are glad you had a wonderful experience. All the best!

Silent Disco Stars からの回答

2024年12月13日

Thank you for sharing your lovely review! Glad your party was excellent! All the best!

Silent Disco Stars からの回答

2024年12月12日

Wow thank you so much for the lovely review! We are so glad everything was dealt with efficiently and friendly for you and the event was a success! We look forward to working with you again for future events! All the best!

Silent Disco Stars からの回答

2024年12月12日

Thank you for your fantastic review. We are glad you had a wonderful time at your event and look forward to helping making your future events brilliant too!
All the best!

Silent Disco Stars からの回答

2024年12月11日

Thank you very much for the lovely 5* review! Glad you're happy with the service and the event was a huge success for you all! We look forward to helping with your future events! All the best

Silent Disco Stars からの回答

2024年12月11日

Thank you for the wonderful 5* review! We are so glad your event was successful and you had a good time!
We look forward to working with you in the future! All the best

Silent Disco Stars からの回答

2024年12月7日

This is fantastic to hear! We're so glad everyone had a great time and that the party was a hit! Thank you for the positive feedback and for sharing your experience. We hope to hear from you again soon! Best wishes, the VS team.