Silkara Hair  レビュー 71

Silkara Hair からの回答

2026年3月9日

Hi Angie,

Thank you so much for your review and for sharing your experience! 🌟 We’re really happy to hear that you’re pleased with the high quality of your hair topper — that means a lot to us.

We’re sorry that the delivery took longer than expected. Occasionally courier delays can happen, but we’re always working to improve shipping times so our customers receive their Silkara Hair toppers and extensions as quickly as possible.

Thank you again for choosing Silkara Hair. We truly appreciate your support and hope you continue enjoying your topper!
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2026年3月9日

Hi Judy,

Thank you so much for your 5-star review! 💖 We’re so happy to hear that your daughter loved the claw clip hair piece you sent to England.

We’d be more than happy to help you find a weft hair extension similar to the hair you purchased. Please feel free to email us at info@silkarahair.com and include your previous order details if possible, and our team will gladly assist you in choosing the right product.

We look forward to helping you again soon!

Warm regards,
Silkara Hair Team
🌐 www.silkarahair.com.au

Silkara Hair からの回答

2026年3月9日

Hi Heylis,

Thank you for your feedback and for sharing your experience.

We’re sorry to hear that the delivery took longer than expected and that the colour wasn’t the perfect match initially. Occasionally shipping delays can happen depending on the courier, and we truly appreciate your patience.

We’re very glad to hear that you love your fringe and the quality of the real human hair. One of the advantages of our 100% human hair fringe pieces is that they can be dyed and styled, allowing customers to customise the colour to match their hair perfectly — just as you did.

If you ever need assistance with colour matching before ordering, our team is always happy to help. You can reach us anytime at info@silkarahair.com and we’ll gladly guide you.

Thank you again for choosing Silkara Hair and for your honest feedback.

Warm regards,
Silkara Hair Team
🌐 www.silkarahair.com.au

Silkara Hair からの回答

2026年1月23日

Hi Grayanne,

Thank you so much for your 5-star review! 🌟 We’re thrilled to hear that you found Silkara Hair to be trustworthy, efficient, and excellent value — that’s exactly what we strive for with every order.

We’re proud to provide premium-quality clip-in ponytails, bun extensions, halo extensions, human hair clip in / tape in pieces, Remy human hair toppers, fringes, and more — all at prices our customers love, with fast and reliable service.

Thanks again for your support!
Explore more at 👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2026年1月23日

Hi Melissa,

Thank you so much for your thoughtful review! 🌟 We’re so glad to hear your order arrived quickly and that you were impressed with the quality of our product and service — that means the world to us.

We’re sorry to hear the colour wasn’t the perfect match this time. While we do our best to represent colours accurately online, we know that screen settings and lighting can sometimes make a shade appear lighter or darker. That’s why we always encourage customers to reach out for free colour-matching assistance before purchasing.

We’re happy we could assist you with the return, and we truly appreciate your kind words about our customer care and product quality. We’d love to help you find your perfect match next time — whether it’s a clip-in ponytail, bun and halo extension, Remy human hair topper, or fringe.

Thanks again for choosing Silkara Hair 💖
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2026年1月23日

Hi Lisa,

Thank you so much for your 5-star review! 💖 We’re so glad to hear you loved your hairpiece and were happy with our quick service — that’s exactly what we aim for!

At Silkara Hair, we’re proud to offer high-quality, easy-to-use clip-in ponytails, bun and halo extensions, Remy human hair toppers, fringes, and more — all delivered fast across Australia.

Thanks again for your support!
👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2026年1月23日

Hi Caroline,

We’re sorry to hear the colour didn’t meet your expectations — we understand how important a perfect match is when it comes to hair extensions.

Our products are shipped based on the exact colour selected during checkout, but we also know that lighting, screen displays, and personal hair tones can sometimes make colour matching tricky. That’s why we always encourage customers to reach out to us before ordering for free colour-matching assistance.

We’d love to help fix this for you! Please email us at info@silkarahair.com with your order number and a photo of your hair in natural lighting, and we’ll be happy to recommend a better match or arrange an exchange if eligible.

Thank you for your feedback — we’re here to help and want you to love your Silkara Hair experience.

Warm regards,
Silkara Hair Team
👉 www.silkarahair.com.au

Silkara Hair からの回答

2026年1月23日

Hi Samantha,

Thank you so much for your detailed and thoughtful review! 🌟 We’re so glad to hear you were happy with the prompt delivery, packaging, price point, and especially the quality and colour of our human hair topper with bangs — it’s wonderful to know it worked well to cover your thinning hairline.

We appreciate your feedback regarding the combs not anchoring as securely as you’d like. Fit and grip can vary depending on individual hair type and placement, so we’ll take this on board for future improvements. We also have some tips and optional grip accessories we can recommend — feel free to reach out to info@silkarahair.com if you’d like personalised advice!

Thanks again for choosing Silkara Hair, where we’re proud to offer premium human hair toppers, clip-in ponytails, bun extensions, fringes, and more — all designed to give confidence and comfort every day.

Warm regards,
Silkara Hair Team
👉 www.silkarahair.com.au

Silkara Hair からの回答

2026年1月23日

Hi Von,

Thank you so much for your amazing 5-star review! 💖 We’re thrilled to hear that you’re loving the volume and versatility of your new ponytail hair extension — it’s such a game-changer for effortless updos and glam looks!

We’re also glad to hear that your order arrived quickly and that you were happy with our service — we work hard to deliver both quality and speed to our customers.

Thanks again for choosing Silkara Hair! You can always explore more of our premium clip-in ponytails, buns, halo, Remy human hair toppers, and fringes at 👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2026年1月23日

Hi there,

We’re truly sorry to hear about your experience and appreciate you taking the time to leave a review.

We take customer service very seriously and always respond to every email we receive — typically within 24–48 hours (excluding weekends). We’ve checked our system and, unfortunately, we were unable to locate any emails from the address you’ve listed, which may explain the lack of response.

We’d love the opportunity to make this right. Please resend your message, along with your order number, to info@silkarahair.com, and we’ll make sure it is personally reviewed and handled promptly.

As for the colour, we understand it can sometimes appear slightly different in person due to lighting and screen variations. That’s why we offer free support and colour-matching advice before purchase, and we’re always happy to help find a better fit when needed.

Thank you again for your feedback, and we hope to hear from you soon so we can resolve this for you.

Warm regards,
Silkara Hair Team
📧 info@silkarahair.com
🌐 www.silkarahair.com.au

Silkara Hair からの回答

2025年12月25日

Hi Heike,

Thank you for your review, and we’re truly sorry to hear that you’re unhappy with your experience.

However, for the benefit of other customers reading this, we’d like to provide some clarity on the situation.

Your order was delivered as placed — including the correct product, colour (#4), and length (10”) you selected at checkout. The product was not faulty or incorrectly sent. As stated in our Return Policy, returns are accepted if the item is unused, in original condition, and if the reason falls within our return guidelines (e.g. wrong item received or manufacturing issue).

In your case, the return request was due to personal preference — the colour appearing lighter than expected and the piece being shorter than you’d hoped, despite being exactly as described in the listing. We did request additional evidence (as per our policy) to see if an exception could be made and also offered a 20% discount toward a better-matched piece as a goodwill gesture — which you declined.

At Silkara Hair, we pride ourselves on offering fair policies and compassionate customer service. We also take care to display clear product descriptions, sizing, and colour options. In fact, many customers contact us before ordering for free colour-matching assistance, and we always encourage this to help avoid any mismatch.

We understand online shopping for hair can be tricky and are always here to help — but it’s important to note that a change of mind or incorrect selection on the customer’s side does not qualify for a full refund, as per our published policy.

We appreciate your feedback and wish you all the best.

Warm regards,
Silkara Hair Team
📧 info@silkarahair.com
🌐 www.silkarahair.com.au

Silkara Hair からの回答

2025年12月25日

Hi there,

We’re very sorry to hear you feel this way, though we’re surprised by your review and the language used.

We have carefully checked your order and can confirm that the product and colour sent matched exactly what was selected at the time of purchase. No incorrect item was shipped from our end. If there had been any mistake on our part, we would have gladly resolved it — as we always do for our customers.

At Silkara Hair, we take customer service seriously and have helped thousands of happy customers find the perfect hair extensions — including clip-in ponytails, buns, fringes, toppers, and more. We’re always happy to offer guidance with colour selection before purchase, and we offer fair return/exchange options when valid evidence is provided.

If you believe there was an error with your order, we invite you to email info@silkarahair.com with your order number and photos so we can properly review the situation. However, we cannot resolve issues based on vague or disrespectful claims without supporting details.

We remain committed to honest communication and quality service for all of our customers.

Warm regards,
Silkara Hair Team
📧 info@silkarahair.com
🌐 www.silkarahair.com.au

Silkara Hair からの回答

2025年12月10日

Hi Annie,

Thank you so much for your wonderful 5-star review! 💖 We’re thrilled to hear that the colour was a perfect match, the hair feels like great quality, and that you received your order quickly — that’s exactly the experience we aim to deliver!

At Silkara Hair, we take pride in offering premium yet affordable clip-in ponytails, bun extensions, Remy human hair toppers, fringes, and more — all designed to help you look and feel your best with ease.

Thanks again for choosing us!
Explore more styles at 👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2025年12月8日 に更新

Hi Julia,

Thank you so much for your lovely review! We’re so glad to hear you’re happy with the quality of our hair pieces and that they matched the photos — that’s exactly what we aim for 💖

Apologies for the split delivery — sometimes orders are shipped from different locations to speed up the process, but we’re happy everything arrived safely!

We truly appreciate your support and hope you continue to enjoy our range of premium ponytails, clip-ins, buns, toppers, and fringe extensions.
You can always explore more styles at 👉 www.silkarahair.com.au

Warmest regards,
Silkara Hair Team

Silkara Hair からの回答

2025年12月8日

Hi Janet,

Thank you so much for your review! We’re glad to hear your ordering experience was smooth and that your hair extensions arrived quickly — we always aim to provide fast, reliable service 💖

We hope you’re loving your new piece! Whether it’s our clip-in ponytails, bun extensions, or 100% Remy human hair toppers, we’re here to help you feel confident and beautiful.

Thanks again for choosing Silkara Hair — you can explore more at 👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2025年12月8日

Hi Mag,

Thank you so much for your excellent review! 💖 We’re thrilled to hear you were happy with the quality of our hair extensions and the communication from our team — that’s exactly what we strive for!

Whether it’s our clip-in ponytails, bun extensions, Remy human hair toppers, or fringe pieces, we’re proud to offer premium-quality products with reliable customer support.

We appreciate your kind words and hope to see you again at 👉 www.silkarahair.com.au

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2025年11月26日 に更新

Hi Janette,

Thank you for your feedback, and we’re sorry to hear that your first purchase didn’t meet your expectations.

We completely understand how tricky it can be to get the perfect colour match online — especially for your first time! We’re more than happy to offer you a free return or exchange to make sure you end up with something you love. 💖

Please reach out to us at info@silkarahair.com with your order number, and our team will guide you through the quick and easy process.

Looking forward to helping you find the right piece!

Warm regards,
Silkara Hair Team
www.silkarahair.com.au

Silkara Hair からの回答

2025年11月22日

Hi Margaret,

Thank you so much for your kind review! 💖 We’re so glad to hear that you had a great experience with our customer service team — your satisfaction is always our top priority.

At Silkara Hair, we understand that finding the perfect colour match can sometimes take a couple of tries, which is why we’re always happy to offer prompt, polite, and flexible support — whether it’s a replacement or a refund. We truly appreciate your trust in us!

For anyone new to our brand, Silkara Hair offers a wide range of premium-quality natural hair extensions including:

• 💁‍♀️ Effortless clip-in ponytails and bun extensions for quick volume and style
• 🎀 Clip-in and tape-in extensions for long-lasting transformations
• 🌸 Fringes (bangs) — synthetic and natural options
• 🌿 Silk-base human hair toppers for thinning hair and added volume

We’re proud to provide salon-quality hair extensions at an affordable price, with fast shipping and real human support — just like Margaret experienced!

Explore our collection at 👉 www.silkarahair.com.au

Thanks again, Margaret — we’re so grateful for your support!

Warm regards,
Silkara Hair Team

Silkara Hair からの回答

2025年11月14日 に更新

Hi Gayle,

Thank you so much for your lovely review! We’re so glad to hear you’re enjoying your bun and ponytail hair extensions — they’re a quick and effortless way to elevate your look without the salon price tag 💁‍♀️✨

We’re proud to offer affordable, premium-quality pieces that our customers love. You can check out our full range of clip-ins, ponytails, buns, fringes, and human hair toppers anytime at
👉 silkarahair.com.au

Thanks again for choosing Silkara Hair — we appreciate your support! 💖

– Silkara Hair Team

Silkara Hair からの回答

2025年11月14日

Hi there,

Thank you so much for your honest feedback — and for considering shopping with Silkara Hair!

We’re sorry the product details weren’t clearer during your browsing. You’re absolutely right — distinguishing between Remy human hair and synthetic options should be easier, and we’re actively working on improving this across our site.

To clarify: Yes, we do offer Halo extensions made with 100% Remy human hair, in addition to synthetic options. Some listings may not have clearly stated this yet, but we’re in the process of updating all product descriptions.

If you’d like help finding the right one, feel free to email us at info@silkarahair.com — we’d be more than happy to send direct links and help with colour matching too.

Thanks again for your helpful feedback, and we hope to welcome you as one of our happy customers soon!
👉 silkarahair.com.au

Warm regards,
Silkara Hair Team