Silver Travel Advisor レビュヌ 

285
•
TrustScore 5段階評䟡の5

4.9

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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

Jayne at Silver Travel provided an excellent service and we had the trip of a lifetime. Initially, she was able to book our New Zealand tour and flights for a lower cost compared to what we had be... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Silver Travel advisor Dianne is our go to person when booking long or short haul holidays. Her dedication to providing you with the perfect holiday,keeping you upto date with everything along the way... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

So well organised, all went to plan, 8 flights, 6 cities, 11 hotels, numerous excursions ... welcome notes at each location and birthday celebrations thrown in. We had the best 5 weeks in NSW, Tasmani... もっず芋る

䌁業が回答したした

5぀星のうち5の評䟡

Dianne at Silver Travel has now planned four trips for me and my friends. Every one has been meticulously undertaken and has been brilliant. Just back from exciting Uzbekistan and off to a river cruis... もっず芋る

䌁業が回答したした

䌁業情報

  1. 旅行代理店
  2. 出版瀟
  3. レビュヌ サむト
  4. 旅行情報収集サむト

圓該䌁業による蚘述

Here at Silver Travel Advisor, we’re a community of like-minded travel professionals, and with unrivalled experience as the voice of mature travellers we’re perfectly placed to bring together the complete travel package. From ideas and inspiration to advice and reviews, through to making your holiday booking we’re here to support you at every step.


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4.9

優良

TrustScore 5段階評䟡の5

285件のレビュヌ

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最近のレビュヌ䟝頌の蚘録はありたせん

この䌁業は最近、顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.9

すべおのレビュヌ

(285)

過去12か月のレビュヌ数: 79ä»¶

レビュヌを曞く
Trustpilot に参加しおいる䌁業は、むンセンティブを提䟛したり、レビュヌを非衚瀺にするためにお金を払ったりするこずは蚱可されおいたせん。レビュヌはレビュアヌの個人的な意芋で、Trustpilot のものではありたせん。詳现はこちら

5぀星のうち5の評䟡

Fantastic service as always

We have used Jayne a fair few times for holidays and yet again she nailed it.
We had the most seamless trip to Budapest from airport car park which was direct into the terminal to private transfers and a wonderful hotel. At a fantastic price
Thank you we’re looking forward to New York next year!

2024幎7月25日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Jessica, we're so glad you had an amazing holiday thanks to Jayne!! Thanks for taking the time to share such lovely feedback.

5぀星のうち5の評䟡

Smooth experience in Crete

Having Jayne sort out all the admin is wonderful and knowing she's there should we need her (we didn't as it was all planned so wonderfully), so another great experience here. Highly recommend!

2024幎7月14日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Thanks Carrie! So pleased you had a great (and trouble-free) holiday in Crete. You know where Jayne is when you are ready to start thinking about your next holiday!

5぀星のうち5の評䟡

First time using Silver Travel

First time using Silver Travel. Couldn't be happier with the service from Jayne. We were kept unto date all the time and the holiday booking and arrangements were straight forward and easy .
Thankyou

2024幎7月8日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Thanks Sally, we really appreciate your positive feedback! So pleased we were able to help and hope you have an amazing holiday!

5぀星のうち5の評䟡

Helpful, friendly and reliable.

I first came across Silver Travel when visiting a travel show last year. The team were helpful in selecting a couple of trips. Ordinarily, other than responding to the usual settlement invoices, there's very little interaction with the sales team after booking. However, owing to last minute changes in my personal circumstances, I needed support by phone. I was fortunate to deal with Dianne Cox who ensured that, despite my knee jerk cancellation of one of my trips, I did not lose out and my friend was able to enjoy the other trip without me. I have since booked a cruise for later this year and am confident that when Dianne says something will be done, it is. That includes responding to email requests whilst she heself is on holiday. As a previously independent traveller, I'm enjoying the personal touch and will continue to use them going forward.

2024幎5月11日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Christine, thanks so much for your positive feedback. We're always here to help and ensure we can support you in whatever way is needed. I'm so pleased Di was able to manage your bookings and provide five-star service! Enjoy your cruise holiday when it arrives later in the year!

5぀星のうち5の評䟡

Jayne Kerrigan once again ensured all


Jayne Kerrigan once again ensured all our arrangements to Croatia were in place and offered exceptional service and was on hand from booking to returning home. The Maslina resort was outstanding and all the travel arrangements with Jet2 were perfect. Thank you. ,

2024幎7月8日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

We're so pleased to hear you had an amazing holiday in Croatia! Thanks for taking the time to leave such positive feedback for Jayne and we look forward to helping you with your future holidays!

5぀星のうち3の評䟡

The holiday to Crete in May 15 to 26 this year


The holiday to Crete in May this year was lovely..except for the transfers.
No one was there in Heraklion airport to meet us, no one answered the phone.
At 2am a Greek gentleman took pity on us and put us on a Jet2 bus and we walked up a hill to our hotel pushing our suitcases.
No mean feat for 2 elderly ladies!
The return transfer was equally chaotic. We were told to confirm online. Our booking number was unrecognised. Phone calls were not answered. Eventually the hotel confirmed it for us..again a walk with suitcases to the beach road.
Silver Travel are yet to apologise or explain..After 6 weeks of regular emails.

Update..finally offered a refund of £16 to. Over4 transfers. Upped it to £20.
A week has passed.. no refund.

2024幎7月18日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Valerie, I am so sorry to hear of the problems you experienced with the transfers on your holiday - please accept my sincere apologies. It's incredibly disappointing when our suppliers let our customers down and don't provide the service we expect. We are in contact with the supplier in question in this case and have logged an official complaint with them. Their response has taken longer than expected but please be assured we are doing everything we can to obtain a response and resolution for you. We'll be in touch with an update as soon as possible, and apologies once again.

5぀星のうち5の評䟡

Great Customer Experience by Sophie

I have now booked two Holidays with Sophie at Silver Travel, both have been a great experience. Quotes are quick and accurate and the booking is stress free. Would recommend using this advisor with the great customer experience I have had. Thankyou Silver Travel 👍👍👍

2024幎6月7日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Thank you Sean! So glad Sophie has been so helpful and made your holiday bookings nice and simple! Hope you have a great holiday when it arrives!

5぀星のうち5の評䟡

Sophie was great from start to finish


Sophie was great from start to finish made everything so simple and easy. Always on hand to answer questions, will definitely be using Sophie and silver travel again.

2024幎7月10日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Matthew - thanks for your five-star review! I'm so pleased we were able to help and we're on hand for your future holidays as and when you are ready! Thanks

5぀星のうち5の評䟡

100%

My experience with silver travel has been amazing! Sophie has been more than attentive even when there was an issue with transactions being stuck in the system

100% customer service
100% recommend to book!

2024幎7月9日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Thank you Bethany, that's so lovely to hear! Always happy to help and hope you have an amazing holiday!

5぀星のうち5の評䟡

Brilliant customer service

Sophie was brilliant from the beginning to the end. She found me a lovely holiday - nothing was too much trouble, and she was always very helpful and professional. I will definitely use Sophie again to book my next holiday.

2024幎7月3日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Mandy, thanks so much, we'll be sure to pass this on to Sophie and we're so pleased to have been able to help - have a great holiday!

5぀星のうち5の評䟡

Another great holiday organised by Jayne Kerrigan

Another great holiday organised by Jayne Kerrigan. We went to South Africa so it was important that it was well organised and it certainly was. Jayne sorted out the flights both international and internal, all private transfer and three different hotels including the safari. Everything went well and we had a great time. Would certainly recommend Jayne for booking a holiday

2024幎7月8日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Helen,
Thanks for taking the time to leave a lovely review for Jayne. We are so pleased you had an amazing holiday in South Africa and look forward to helping you with your future holidays! Thanks

5぀星のうち5の評䟡

Jayne

We have been talking to Jayne for over 4 years (thanks to Covid) but we finally managed to get away on our dream holiday. We must have sent hundreds of emails to Jayne and she was always there to help, no matter how big or small. In fact she's that good, we have booked 2 more holidays with her and trust her with everything.

2024幎7月4日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Jackie, thanks so much for sharing such lovely feedback for Jayne. And we're so glad to hear you had an amazing holiday!

5぀星のうち5の評䟡

Silver Travel Advisor - Sue Lord

I bless the day I first phoned Silver Travel Advisor and spoke to Sue Lord. From the outset she was friendly and understanding, and she is extremely knowledgable. When my last holiday encountered an issue, Sue dealt with it in a professional manner and resolved it, remaining patient and supportive at all times. Sue also advised me when I decided to go on my first cruise and went the extra mile to find me a cabin in a great location on the ship, Queen Anne. I feel as though I haven’t just found a great travel agent, I have also found a friend.

2024幎2月12日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Thank you so much for sharing your positive booking experience with Sue. Sorry to hear you had some issues but that's what we're here for and we're always happy to help at every stage of your holiday!

5぀星のうち5の評䟡

Went the extra mile

We met Sue Lord months ago at a travel show, when we were hoping to arrange a trip to Australia. We told Sue we wanted to discuss the trip in June, and in June, she gave us a call. She worked extremely hard to put together a trip that met our requirements, but in the end, we were all stymied by the ridiculously high airfare. Our second choice was the Caribbean, and Sue found us a luxury cruise on a yacht that looks spectacular. We now can't wait till the trip in February! We can't say enough about Sue's professionalism and friendliness.

2024幎6月27日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi David, we're so pleased to hear Sue was able to find you an alternative option to your original Australia holiday. Have an amazing time in the Caribbean when it arrives!

5぀星のうち5の評䟡

Excellent service

Excellent service. My Dad is an older gentleman and so he needed a tailor made service. We’ve looked at hundreds of cruises but the one Deborah managed to find is the only one he felt confident enough to book. She was very reassuring and able to print out and send physical copies to him too, because he likes to have a pack with him when he travels and doesn’t have a printer. She’s now looking for a holiday for me now too. Highly recommended.

2024幎6月18日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Emma, thanks so much for taking the time to leave such lovely feedback. I'm so glad Deborah was able to find the perfect cruise for you dad - we hope he has a great time. And, of course, we'd be delighted to help you find your perfect holiday too!!

5぀星のうち5の評䟡

Fantastic Experience with Kerry: Made Our Dream Holiday a Reality!

I recently had the pleasure of speaking with Kerry regarding a bucket list holiday, and her advice has been absolutely invaluable. My partner and I had been trying to plan this trip ourselves for quite some time, but Kerry stepped in and took all the stress out of organising our complicated itinerary. She even provided us with a couple of fantastic options to choose from, tailored perfectly to our interests and needs. Her expertise and helpfulness made the whole process so much easier and more enjoyable. I would definitely recommend her services to anyone looking to plan a dream holiday!

2024幎1月15日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Rebecca, we're so pleased to hear that Kerry was able to help and provided such fantastic service - we'll be sure to pass on your lovely review to her! Enjoy your upcoming holiday

5぀星のうち5の評䟡

Huge thanks to this company

Huge thanks to this company,
it was very smooth process.
No stress at all
it was excellent Services. the best they gave us a good deal.!!!
I can highly recommend!!!!

2024幎5月28日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Thank you so much! We're delighted to be able to help!

5぀星のうち1の評䟡

Terrible advice

Terrible advice

2024幎6月17日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi David,
I'm so sorry to hear you were unhappy with the advice you received. Please could I ask you to send over some more information so I can look into this for you and hopefully resolve the issue? many thanks Kerry

5぀星のうち5の評䟡

Excellent experience finding and booking the right expedition

Kerry listened to what we were after and kept a look out for the right trip and deal. There was no pressure and all questions we had were answered promptly and efficiently.
I did find the website daunting with the information being found in different parts through links. This is where Kerry was very patient and able to answer the questions I couldn’t easily find the answers to.

2024幎6月8日
自発的なレビュヌ
Silver Travel Advisor ロゎ

Silver Travel Advisor からの回答

Hi Rachel, thanks for your lovely review and feedback on the service Kerry provided. We're always happy to help!

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