What a lovely experience from start to finish. Well laid out website, placed the order and received auto confirmation followed by a personal email from Olivia confirming receipt with the artwork to... もっと見る
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We ordered bespoke engravings for a series of trophies and from start to finish, Beth was incredibly patient and helpful. We are really pleased with the final result and would recommend the company hi... もっと見る
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Dealing with Olivia from Silver Trophy has been a pleasurable experience, the customer service has been impeccable and I highly recommend them for quality products and personal attention. I will de... もっと見る
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Needed an engraved trophy (although not in a panic for it), so visited website and entered details. Had proof received from Olivia that afternoon, gave the ok for go ahead and received the complet... もっと見る
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企業情報
さまざまな外部ソースから提供された情報
We take pride in supplying the UK manufactured, high quality trophies, medals and awards to all customers throughout the UK. At Silvertrophy, we have earned a reputation of being the hallmark of success and have been a trusted supplier since 1999. You can make sure that any achievement is appropriately recognised with our full range of exclusive products, personalised to suit your unique requirements. We have a huge online collection for you to explore and you can be safe in the knowledge that all our awards are created using the finest craftsmanship in the industry.
連絡先
Creative Innovation Centre, Cross Hill Burslem, Stoke on Trent, Staffordshire, ST6 3JY, Stoke on Trent, 英国
- 01922 862431
- sales@silvertrophy.com
- silvertrophy.com
4.8
優良
94件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Dealing with Olivia from Silver Trophy…Awesome Customer Service
Dealing with Olivia from Silver Trophy has been a pleasurable experience, the customer service has been impeccable and I highly recommend them for quality products and personal attention. I will definitely use them again for all our corporate awards and gifts.
Chantal Lake, Alex Stewart International
2024年11月13日
自発的なレビュー
Silvertrophy.com からの回答
Dear Chantal,
Thank you so much for your kind comments on our service and product quality. We will always try our best to ensure all orders are treated with the utmost care and attention and I am so pleased to learn you were happy with the overall experience working with us.
Many thanks indeed for taking the time to write this review, we really appreciate it.
Look forward to working with you again soon!
Best wishes, Olivia, Silvertrophy.com 🏆
Bespoke Engravings
We ordered bespoke engravings for a series of trophies and from start to finish, Beth was incredibly patient and helpful. We are really pleased with the final result and would recommend the company highly. Thanks again.
2024年10月28日
自発的なレビュー
Silvertrophy.com からの回答
Dear Sian,
Thank you so much for taking the time to write a review.
It was a pleasure working with you on your bespoke plate requirements. We always make sure we are as thorough as can be and endeavor to offer as many options as possible to suit your event and award designs.
Wishing your final product and presentation every success!
Hope to work with you again soon.
Best wishes - Beth, Silvertrophy.com 🏆
What a lovely experience from start to…
What a lovely experience from start to finish.
Well laid out website, placed the order and received auto confirmation followed by a personal email from Olivia confirming receipt with the artwork to approve. I approved it and was assured the trophy would be engraved and posted that night. A few hours later I had confirmation that it had been collected and was on its way. It arrived the following day and was absolutely perfect. Beautifully engraved, neat and tidy job, well packaged, great comms and a lovely piece of silverware to commemorate a well loved member of the Club.
I would highly recommend Silver Trophy. Thank you
2024年10月10日
自発的なレビュー
Silvertrophy.com からの回答
Dear Bethiew,
Firstly, many thanks for taking the time to write this review, we really appreciate the feedback.
We are delighted to hear you were happy with the full experience purchasing from us! It's great to learn that you feel our website is well structured and the personal email helped with the artwork element.
We always try our best to engrave & despatch within 1-2 days currently, so all orders get treated as priorities within all departments.
We understand and appreciate the importance of commemoration pieces and wish the Club all the best with any events to follow in their memory.
We hope to work with you again soon!
Best wishes, Olivia - Silvertrophy.com 🏆
We had a rush order and Silvertrophy…
We had a rush order and Silvertrophy delivered.
Really helpful and responsive customer service and delivered a quality product.
2024年4月24日
自発的なレビュー
Silvertrophy.com からの回答
Good Morning,
Thank you for your kind comments on our customer service and quality of products. We will always try our best to prioritise any rush order and ensure delivery on time.
Many thanks for taking the time to review us, i's appreciated!
Best wishes, Olivia - Silvertrophy.com 🏆
Prompt, Professional, Pristine
Needed an engraved trophy (although not in a panic for it), so visited website and entered details. Had proof received from Olivia that afternoon, gave the ok for go ahead and received the completed trophy the next day in Northern Ireland.
Unbelievable service. Well done.
The trophy was perfect and proferssionally finished and packed.
Many Thanks
2024年4月11日
自発的なレビュー
Silvertrophy.com からの回答
Dear JK,
Many thanks for your kind comments on our service and Trophy quality.
We are so pleased to learn you were happy with our turnaround time and delivery to Northern Ireland. We always try our best to ensure orders are despatched within 1-2 days. When your Trophy is delivered, it's one more aspect to tick off your event to-do list!
Thank you for taking the time to write this review, we really appreciate it!
Hope to work with you again soon.
Best wishes, Olivia - Silvertrophy.com 🏆
Highly Recommend!
Highly Recommend! Ordered both the Silver Plated Georgian Prestige Trophy Cup and Silver Plated Patriot Award on Round Base, which are both of amazing quality and the engraving is extremely neat.
Delivery was very quick and efficient and Olivia who I was dealing with was great and kept me updated with my order and was happy to provide me with a variety of design ideas for the engraving!
Will definitely be using Silvertrophy.com again in the future!
2024年4月9日
自発的なレビュー
Silvertrophy.com からの回答
Dear Jess,
Thank you so much for your kind comments and taking the time to review us.
We are so pleased to learn that you are happy with the quality of the Georgian & Patriot Awards, alongside our service with regards to the order process and delivery time.
We appreciate it's useful to have as much information & communication with the engraving process as possible, and if we can suggest different ideas or help with any design requirements, we will certainly try our best to achieve the best option for your event.
We look forward to working with you again in the future!
Olivia - Silvertrophy.com 🏆
A perfect service
I needed two medals custom engraved for an event and i needed then with a three day turn around. Not only did Silvertrophy make it easy, they even delivered my medals a day before i needed them. I certainly wasn't expecting them to be so quick. There communication was clear and prompt, i highly reccomend them as they delivered above and beyond my expectations.
2024年3月23日
自発的なレビュー
Silvertrophy.com からの回答
Dear Christopher,
Thank you for your review and your kind comments on our service.
We are pleased that we were able to exceed your delivery expectations and provided an efficient service throughout your order process. We always try our best to deliver on time or earlier - as we like to ensure a stress-free build up for yourself before your event!
It was a pleasure working with you and we hope to serve you again soon! Thank you for your business.
Best regards, Olivia - Silvertrophy.com 🏆
Highly recommended
Swatkins cups which Silvertrophy.com produce are by far the best out there. The quality is exceptional, as are the people who work there. This was my 2nd order and both orders have been fantastic - classic, quality cups, beautifully engraved and with an astonishingly fast turnaround time. Olivia who helped with both orders was super efficient and couldn't have been more helpful (despite my endless questions). I'm very grateful to have discovered this company - thank you!
2023年10月7日
自発的なレビュー
Silvertrophy.com からの回答
Dear Alice,
Thank you so much for your kind comments.
Supplying only the best and highest quality is one of our top priorities and what we are proud to be recognised for. Swatkins Cups are handmade in Great Britain so every step of production is carefully monitored for only the best quality Awards. We treat every order as a priority and will always try our best to ensure delivery as soon as possible.
We really appreciate your feedback and taking the time to write this review.
All the best and look forward to working with you again soon!
Best wishes, Olivia, Silvertrophy.com 🏆
Fantastic Customer Service response
Ordered a trophy with engraving. It came with engraving omitted. On ringing that day (Friday) they said it'll be picked up on Monday which it was. It was returned completed on Wednesday
I wish other companies could rectify there mistakes with such speed and good grace
2023年9月6日
自発的なレビュー
Silvertrophy.com からの回答
Dear Steve,
Many thanks for taking the time to review us.
We really appreciate your kind understanding on this error and are glad to learn you were happy overall. It is not often we make mistakes, however on the odd occasion it may happen - we will always ensure we rectify as soon as possible.
We thank you for your business and hope to work with you again soon.
Best wishes, Olivia, Silvertrophy.com 🏆
A true professional with empathy
My journey began with seeking a trophy manufacturer for an emotional tribute to my father, who was a paddler in the 1960 Olympics and participated in the sport he loved until his 90s. Olivia understood the importance of this trophy to me and showed sincere empathy while we were working together. No doubt there were times she could have thrown her hands in the air with exasperation. My requirements were specific and I made many, many requests, which led to a bespoke design, all done by Olivia. After months of design work, I decided to revert to the off-the-shelf version. I was anxious I'd not reach the point of seeing it through, and I owe it to Olivia for sticking it out with me until the very end! Thank you, Olivia.
2023年1月31日
自発的なレビュー
Silvertrophy.com からの回答
Dear Colleen,
Thank you for your review and your kind comments on our service.
We are pleased that we were able to come to a decision and produce an appropriate replica cup dedicated to your Father and his achievements in the Olympics. We understand the importance of tribute Cups and are happy that the Trophy is going to be well received after a joint effort!
Thank you for your business.
Best regards, Olivia - Silvertrophy.com 🏆
Silvertrophy.com からの回答
Hi there,
Many thanks for your kind comments on our fast service and 5 star review. We always aim to consistently provide a fast service throughout the ordering process right through to delivery. We know how important it is to receive a perfect Award, especially if it's a deadline date delivery! So we do over-pack to ensure safe protection on valuable and delicate Awards.
Thank you for taking the time to review us, we appreciate it.
Hope to work with you again soon!
Warm regards, Olivia - Silvertrophy.com 🏆
great service
2023年1月13日
Silvertrophy.com からの回答
Hi Steve,
Thank you for taking the time to review us, we really appreciate it.
We are glad to hear you are happy with our service. We will always try our best in providing the best service whenever possible, no matter what time!
Thanks again and we look forward to working with you again soon.
Best wishes, Olivia - Silvertrophy.com 🏆
Disappointed with the size of the text
Disappointed with the size of the text. It should have been highlighted that text size is only 12 fonts. The text is not easy to read.
2022年11月4日
Silvertrophy.com からの回答
Dear Faisal,
This is disappointing to read and we feel 1 star is unfair for the service you received.
Firstly, you received an artwork layout proof. On that proof shows the amount of space allocated to the engraving section. That is a clear highlight to how large or small your text will be engraved. At this stage we ask if you wish to make any changes, you replied with the go ahead. We engraved to your exact instructions.
I personally ensured your order was prioritised, engraved & despatched on the day of your order. As with our other reviewers, this service is not deserving of 1 star.
It is a pity that the artwork proof we sent to you wasn't thoroughly read otherwise your own disappointment would have been avoided.
It is fair to point out you were made aware of the size and if you required the text bigger, a larger product should have been ordered.
Nevertheless, we appreciated your order and would stress on any other future online ordering all the information is read before final purchase.
We have contacted you regarding this so if you would like to discuss this further please respond.
Regards, Olivia - Silvertrophy.com 🏆
Silvertrophy.com からの回答
Good Morning,
Many thanks for your kind comments on our fast service. We always aim to consistently provide the best communication throughout the ordering process right through to delivery.
Thank you for taking the time to review us, we appreciate it.
Hope to work with you again soon!
Kind Regards - Bethany, Silvertrophy.com 🏆
Excellent customer service
Excellent customer service, quick turnaround, will use them again.
2022年8月30日
Silvertrophy.com からの回答
Hi Louise,
Thank you very much for taking the time to review us.
We appreciate your kind comments on our service and delivery timeframes.
We look forward to working with you again soon!
Best wishes, Bethany, Silvertrophy.com 🏆
Silvertrophy.com からの回答
Hi Francis,
We really appreciate your 5 star review and comments.
It is great to hear you were happy with our fast service and quality of Trophies.
Thanks again and we hope to work with you again very soon!
Best wishes, Bethany, Silvertrophy.com 🏆
Silvertrophy.com からの回答
Hi Ant,
Thank you very much for taking the time to review us.
We are pleased to learn you are happy with our service and quality and hope to work with you again soon on any Award requirements!
Kind regards, Bethany, Silvertrophy.com 🏆
Once again - great service
I needed a good, solid, well engraved trophy fast. Silver trophy delivered.
Simply - Excellent
2022年8月2日
Silvertrophy.com からの回答
Dear Stuart,
Thank you very much for your 5 star review and kind words.
It is great to hear you were happy with our Trophy quality, engraving and fast turnaround time. We pride ourselves on our finest products and delivering on time or earlier is important to us to ensure a stress-free build up for yourself before your event!
We thank you for your repeat business and look forward to working with you again soon.
Best wishes, Olivia, Silvertrophy.com 🏆
Silvertrophy went above and beyond to…
Silvertrophy went above and beyond to ensure we had our Trophy delivered on time. Thank you
2022年7月28日
Silvertrophy.com からの回答
Dear Julie,
Many thanks for taking the time to review us, we do appreciate it.
We are pleased to hear you were happy with our service and delivery time frame. We will always work our best in delivering on or before schedule.
We hope to work with you again soon.
Kind regards, Olivia, Silvertrophy.com 🏆
Very quick turnaround
Very quick turnaround. Everything delivered exactly to specification.
Will definitely be using again in the future.
2022年7月27日
Silvertrophy.com からの回答
Dear Shane,
Your 5 star review is greatly appreciated, thank you very much.
It is great to hear you are happy with our fast turnaround and product. We know how important it is for any Award requirement to be delivered on or before the event!
We look forward to working with you again in the future and thank you for your repeat business in advance.
Best wishes, Olivia, Silvertrophy.com 🏆
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