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Je suis trÚs satisfaite de la livraison qui est arrivée dans les délais indiqués. De plus, les communications avec simmi ou le transporteur sont trÚs simples et efficaces. Concernant, les chaussures... ãã£ãšèŠã
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Simmi have been a favourite of mine for years. They have the best styles, quality and price. I ordered the Kitty Tan Wedge Heeled Sandals for my trip to Lake Garda (last minute) however, I... ãã£ãšèŠã
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Bought a pair of platform sandals and they have completely tore my feet apart. The most uncomfortable shoes ever and you canât even leave a review on their website to warn other buyers.
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Tutto bene! La prima volta c'Ú stato un'errore nel ordine ricevuto, hanno fatto subito il rimborso, assistenza cliente veloce ed efficace! Qualità Ú ottima, mi piacciono molto le scarpe!
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SIMMI London is a global fashion and footwear brand with over 15 years of inspiring women through trend led, luxury inspired designs at accessible prices. Renowned for combining the latest fashion trends with exceptional quality and affordability, SIMMI creates statement pieces that empower women to express their confidence and individuality. Loved by celebrities, influencers, and a thriving community of over 2.6 million followers across social media, SIMMI has built a loyal global customer base through its distinctive style, original collections, and strong digital presence. Since 2016, the brand has collaborated with leading personalities including Mary Bedford, Emily Miller, and Tasha Ghouri, creating exclusive collections that resonate with fashion-forward audiences worldwide. At the heart of SIMMI is a mission to make aspirational fashion accessible without compromising on style or quality. By continuously innovating and staying ahead of emerging trends, the brand empowers women to feel confident in every step they take while expanding its global reach and strengthening the ever-growing #SIMMIGIRLS community.
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Great shoes and customer service. Good quality, reasonably priced and comfy shoes. Had to return one part of my order as they were too big, I got a notification super quickly saying they had received the return and the refund was processed immediately. Seems like companies take forever these days so I was super impressed and will definitely order again!
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Do not buy from this company, I bought a pair of boots and it was meant to be delivered in cork, they delivered to the wrong ever since Iâve been contacting them trying to get a refund. They are asking to file a police report in Ireland when I live here in England, this company is a scam. They are liars, they wrote here itâs been delivered and I moved to the uk but that is not true, I bought this as a present for someone who still lives there and she did not receive the package. They are liars. The worst part is Iâm blind and I keep telling them they send me emails and itâs not possible for me to respond properly and when they kept sending me nonsense I wrote back saying Iâm FâŠâŠ blind, and they then said Iâm using inappropriate language. WHO DOES THAT TO A BLIND PERSON
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely apologize for any inconvenience this situation may have caused. Upon reviewing the details of your conversation with our agent, we noted your concerns regarding the delivery.
We have re-confirmed with the courier that your order, which was shipped to an EU address, was delivered after the customs fee was paid. It is important to note that EU couriers require customs fees to be settled before delivering any orders. Our records indicate that the customs fee was paid on December 30, 2024, at 1:43 PM, after which the courier processed the delivery to your specified address in Cork, Ireland on the 3rd of January. The delivery date is provided only after the customs fee has been settled.
Additionally, we thoroughly reviewed the agent's inquiry regarding what the courier needed for their investigation. As you are a customer in the EU, there are specific procedures that must be followed by customer service, and a refund cannot be processed without completing the necessary investigation. Although you did not agree with the agent's approach, they proceeded with the investigation and provided you with courier proof via email confirming that the parcel was delivered to the correct address.
Furthermore, we understand that you ordered these items for a friend in the EU while residing in England. However, we require information from the original sender of the parcel. Upon reviewing the emails, we also noted instances of inappropriate language, which is not acceptable on any platform. We maintain detailed records of all communications. If you or your friend have not received the parcel, our agent has provided all necessary details for you to confirm and follow up. Unfortunately, we cannot disclose who paid the customs fee for this order due to confidentiality reasons. We appreciate your understanding that every company has its own investigation procedures to adhere to.
We regret any inconvenience this may have caused and thank you for your understanding.
Best regards,
SIMMI TEAM
Déjà que la qualité bas de gamme est pas ouf alors en plus les frais de douaneâŠ. Grandement déconseillé â ïž achetez ailleurs
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely apologize for any inconvenience you may have experienced and understand your dissatisfaction with your purchase. Please remember that you can return the item for a refund in accordance with our return policy.
We would like to bring to your attention that, following Brexit, all EU countries are now subject to customs fees determined by your local customs office.
Details regarding customs charges are available on our website, and we encourage you to be mindful of local customs and tax obligations resulting from the United Kingdom's departure from the European Union as of December 31, 2020. This information is also reiterated at the checkout.
We regret any significant inconvenience this situation may have caused and appreciate your understanding.
Once again, we apologize for any trouble this has caused.
Best regards,
SIMMI TEAM!
So I have used Simmi London shoes for a very long time. I am extremely disappointed in the standard of heel i purchased on this occasion. I ordered a beautiful red sling back heel for the Christmas outing.
With in the first hour of wear the right heel snapped off!!
I was in the middle of Manchester! I had to continue the night with a broke shoe and an unbroken shoe.
Within the next hour the left heel gave way and I then had to spend the rest of the night walking on my tiptoes like a ballerina so I didnât ruin what was left of the shoe.
I am completely outraged. Never in my life have I had a pair of heels break, but in one night both broke!
When I looked at the way the heel had been put together they used a metal tube sat in what looks like a resin. The metal tube was not fastened to anything so the heel was not securely fastened to the rest of the shoe! It was just a tube sat in resin. Extremely lucky I didnât hurt myself!
Cost cutting at the expense of public health and safety
SIMMI LONDON ããã®åç
Dear Customer,
Iâm really sorry for any trouble this may have caused you. Please feel free to reach out to us at hello@simmi.com, and Iâll be happy to help you further. Unfortunately, I couldnât locate your information in our system.
I understand how disappointing it is to encounter issues with the shoes you bought from ASOS. As representatives of SIMMI, we can only assist with order details, so I recommend contacting ASOS directly for any support related to your purchase.
We sincerely apologize for the inconvenience this has caused. For future orders, I suggest purchasing directly from SIMMI, as we would be able to assist you more effectively, including reviewing any images and providing guidance if similar issues arise.
Once again, Iâm truly sorry for this situation. While I canât provide further assistance beyond this message, I appreciate your understanding. Please accept my heartfelt apologies once more.
Wishing you all the best and safety. Plese accept our apologises again.
The SIMMI Team!
I would like to thank you to lexi for her amazing service. I work as a costumer service too and I must admit it is not an easy job. She was incredible, she helped me really quick with my issue ! Thank you so much you were lovely !!
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Prompt response from the customer service and my inquiry was swiftly attended to and sorted out by Lexi.
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Thanks to Lexi for issuing me a refund because the boots I ordered the heel and sole completely came apart. Once I reported the issue and sent them a picture I was taken care of right away. Especially being an international customer, they handled my issue with such care
SIMMI LONDON ããã®åç
Dear Valued Customer,
Thank you so much for your 4-star review and your insightful feedback. We truly appreciate your support. We wish you all the best and apologize for any inconvenience you may have experienced.
Warm regards,
The SIMMI Team
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Wow the shoes are gorgeous, luxurious , exactly as seen in the pictures. As a size 8 I always struggle to find the right fit, am super excited they are true to size with alot of wiggle room if you are a wide fit.
I paid for next day delivery and when I didnât get a despatch email I contacted customer support and Lexi got back to me within an hour. She immediately apologised, arranged despatch and also gave me a refund on the delivery price.
Thank you so much Lexi, the shoes arrived on time, DPD were outside my door at the crack of dawn. Tonight Iâm definitely going to be killing it at my engagement party.
Stock up Simmi Iâm coming back to buy everything you stock ð
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Amazing customer service and quick response from Lexi.
Excellent service
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Lexi was very supportive regarding issues with parcel
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Worst customer service ever!
I ordered two pairs of shoes and paid £9.99 for Saturday delivery. However they arrived on Monday which was way after I needed them so I returned the items where they took another £3.95 off of the refund. I emailed them asking for a refund of the initial shipping fee as it didn't come for Saturday when I paid extra. They replied stating that Saturday delivery wasn't available after a specific time but if that is the case it shouldn't be an option and it doesn't say that at the checkout. Nobody is going to explore their whole page to check every detail before an order, it should be easily stated at the checkout like every other company. I emailed them again and they have decided to ignore my emails. Do not buy.
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Always delivered on time or early!
I had to return a pair of heels (too big) and the process was super quick and simple through the post office. Emailed customer service about the refund once the shoes had arrived back to them, they responded the next day. Happy with all the shoes Iâve received so far (about 15 pairs). Never had an issue :)
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Iâve been a loyal Simmi customer for quite some time, consistently impressed by their commitment to quality and timeless style. Recently, I experienced firsthand just how great their customer service is. I forgot to apply a coupon code during my purchase, so I reached out to their team for assistance. Within an hour, I received a friendly response informing me that the discount would be refunded to my card, followed by a confirmation email once the refund was processed. Thank you, Simmi, for your continued dedication to quality products and outstanding customer service!
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Customer service was fast in responding to the order and swiftly solved the problem.
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
My parcel got lost, so it was reshipped and everything was payed for me including next day delivery :)
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 4-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
Received a faulty pair of shoes, I emailed customer service and I spoke to a lady called lexi.
She advised I can keep the shoes & they can issue me a new pair free of charge with express delivery.
She couldnât have been more helpful.
Although is very annoying to receive a faulty item, I am Very pleased with the customer service.
SIMMI LONDON ããã®åç
Dear Customer,
We sincerely appreciate your 5-star review and thoughtful feedback. Thank you for your support. Wishing you all the best.
Best regards,
The SIMMI Team
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