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5つ星のうち5の評価

Our heating went down early Autumn (when everyone is turning their heating on for the first time) and Sines response time for first contact and coming to resolve the problem was first class. Job done... もっと見る

5つ星のうち5の評価

Steve's team were excellent. We needed our old warm air heating system replaced with a Worcester Bosch combi boiler. All staff were extremely good, kept us informed of their progress throughout the i... もっと見る

企業が回答しました

5つ星のうち5の評価

Its been approximately 6 months now since the team at Sines completed our full central heating system fit out. From the quote visit to commissioning the system everything was easy with awesome communi... もっと見る

企業が回答しました

5つ星のうち5の評価

From Steve's visit to advise on our best options to Simon & Martyn fitting our new combi boiler, I remain hugely impressed by this company. The fitters turned up at 7.30 on the dot each day and altho... もっと見る

企業が回答しました

企業情報

  1. 暖房設備施工請負業者
  2. ガス技術者
  3. ボイラー・暖房サービス

さまざまな外部ソースから提供された情報

Sines Plumbing & Heating offers gas boiler and central heating installations aswell as repairs and servicing throughout Knaphill, Woking, Guildford and Horsell and the surrounding area's. We also offer a range of other affordable services such as Gas safety inspection, power flushing and general plumbing.


連絡先

4.8

優良

TrustScore 5段階評価の5

46件のレビュー

5つ星
4つ星
3つ星
2つ星
1つ星

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4.8

すべてのレビュー

(46)

過去12か月のレビュー数: 2

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5つ星のうち5の評価

Boiler replacement

Boiler replacement successfully carried out by Sines.
A fairly complicated task, having to re-site the boiler and it's ancillary equipment. Steve gave us from the outset, sensible options and accurate estimates.
Martin and Simon arrived on agreed date and time, and carried out the work over 3 days. They always made sure we had hot water when not they were not working, and left the house clean and tidy.
They all spent ages balancing the system, commissioning and would not leave until we were fully happy with and understood its operation. The job cost came in within estimate.
I would thoroughly recommend Sines.

2024年9月20日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Mr Tetchner

Thank you for choosing Sines for your new boiler.

We greatly appreciate your kind & valuable comments about Martyn & Simon which we will pass onto them. We as a company value our clients wonderful feedback.

We look forward to looking after your boiler and your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

Boiler installation

I have just had a new boiler/system installed by Sines.
Their professionalism is second to none. From Steve's initial visit and quote, to Martin and Simons excellent workmanship with the installation.
Not forgetting Sarah in the office who is also a pleasure to deal with.
Thank you guys, for a truly professional job well done

2024年7月17日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Mrs Stockell

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback. We will definitely pass this onto the the team.

We look forward to looking after your boiler and your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

Amazing Company!

I can’t speak highly enough about this company, after a few emergencies and needing immediate help I was given the best customer service from start to finish.

They fitted me in and took the time to make sure finer details, such as, thinking about school pick up times etc were considered.
The jobs were done with professionalism and were finished very speedily. All members of the team I dealt with were prompt and considerate, especially very respectful of our home.

Wouldn’t go anywhere else for these services, so pleased we went with Sines.

2024年4月18日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Alexandra

Thank you for choosing Sines for your heating needs.
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler and your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

First Class Service

We’ve just had a new boiler installed and it couldn’t have gone more smoothly. Everyone from Sines has been absolutely lovely and a pleasure to deal with, particularly Sarah in the office who has done a great job in keeping us informed and Simon and Martin who came to fit the boiler. They were all very polite and friendly and the guys were very respectful and trustworthy while they were in our home.
It’s easy to see why we’ve been customers of Sines for several years and we would highly recommend them.

2024年4月17日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Mrs Alker

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler and your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

Replacement Boiler

We had a replacement boiler fitted, which involved a lot of extra work, as the boiler was also re-positioned. Steve came to talk us through the initial plan and was approachable, professional and informative. He also over-saw the work and supported his team with any issues that arose. The team that came in were very friendly and were happy to talk us through any obstacles and answer any questions. They worked quickly and efficiently and did a brilliant clean up job too. We are delighted with the end result.

2024年4月8日
自発的なレビュー
Sines ロゴ

Sines からの回答

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler and your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

Great plumbers you can trust

Sines have just finished installing a new heating system for me. This is the fourth house I have owned that I have used them to overhaul the heating system. I can't fault them and would strongly recommend, they don't oversell, they are fairly priced, tidy in their work and get jobs complete on time. Steve and his team are just nice guys to deal with too, which is important on bigger jobs when they can be in your house for days! I wouldn't consider using another plumber.

2024年3月20日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Chris

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler and your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

Sines - professional, trustworthy, friendly

Sines are a really professional, trustworthy and friendly company to deal with. They recently installed a Worcester Bosch boiler and did an amazing job. Many thanks to Martyn and Simon. I can strongly recommend Sines.

2024年3月11日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear M Connors

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler and heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

I have been a customer of Sines…

I have been a customer of Sines plumbing and heating for many years and highly recommend the company. All the staff I have dealt with over the years have been most professional with great integrity. They are knowledgeable, very helpful and efficient, always friendly and take great pride in delivering excellent customer service at all times.
When our heating suddenly stopped working recently I know it was a particularly busy time for the company and was most grateful for the way our problem was dealt with. I was given realistic estimates of when we could expect an engineer to get to us, kept updated all the way along and this ended in a successful repair. Thank you Sines plumbing for always providing such an outstanding service.

2024年2月26日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Mr & Mrs Rumball

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

Straight Shooters Who Did a Great Job (Just My Two Pence)

Let me tell you, my old boiler finally kicked the bucket after 25 years (RIP, trusty Bosch Worcester). Feeling clueless, I got quotes from a few plumbers. Sines Plumbing wasn't fancy, but they were straight-shooters from the start.

These guys weren't just professional, they were super down-to-earth and explained everything about the new boiler installation in a way I could understand. They even came over twice (at request) to answer all my questions (because, let's be honest, plumbing stuff can be confusing!).

What I really liked was that they didn't try to pressure me. They talked me through the different boiler options and those smart thermostat things (Google Nest vs. Bosch EasyControl) without pushing anything specific. Made me feel like they genuinely cared about me making the right choice.

Price-wise, they weren't the rock-bottom cheap, but they weren't bank-breakers either. More importantly, they didn't give me that "used car salesman" vibe. Felt like they were honest folks who just wanted to do a good job.

The installation itself went smooth as butter. The technicians, Martin and Simon, were awesome. Super friendly, explained everything they were doing, and even figured out a tricky part with the Bosch EasyControl. They weren't just about rushing through the job, they made sure everything worked perfectly and that I knew how to use it.

Leaving them the key while I was out wasn't a worry at all. They even called me later to set up a handover at a time that worked for me – that little touch really mattered.

Look, Sines Plumbing isn't flashy, but they're the real deal. They're honest, do great work, and clearly care about their customers. If you need a plumber you can trust, these are your guys. Highly recommend!

2024年3月18日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Mr Sey

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler and your heating needs in the future.

Kind regards
The Team from Sines

5つ星のうち5の評価

New boiler

I have been using Sines for the past couple of years for my yearly boiler check and when i decided that it was time to replace my old boiler, i thought that the best choice was to ask them and i was not disappointed. I had a first visit with Steve to understand what type of boiler would work best with my house and with the water pressure i’ve got, Steve was very open and honest in his advice. Once i decided to proceed, it took a very short time to organise a date. The team arrived bright and early, ready to start. They were hardworking, polite and friendly without overstepping at any point. I received plenty of information concerning what was going on and i received plenty of information on how to make the most of my new boiler. Before making any permanent change, they always made sure to ask and check i was ok with their work. While sorting out the boiler, they realised that my water heater was not working properly; they ordered the necessary part overnight and managed to fix it and give me a little bit more time before a new heater will be required as well. At the end of the day, they made sure to clean everything thoroughly, they gave me a pack with all the paperwork, they informed me about more documents to come and they gave me plenty more of advice. I had a very positive experience and i’m certainly going to contact them again when the water heater will need to be replaced

2024年2月29日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Alessandra Maio

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler in the future as well as your future heating works.

Kind regards
The Team from Sines

5つ星のうち5の評価

Great local independent business

The company came highly recommended and did not disappoint, they came in with a fair quote against other big plumbing companies, The owner round and looked at what work needed doing and talked through all aspects of the job explaining what they would need to do and why including legality within building regulations and if as a client was happy with where the new boiler would be fitted.

On build week, two plumbers came and made sure the work area was covered in order not to damage our carpets, they looked smart and presentable as representing the company and again very polite and explained what they would be doing on each day. Both very experienced in what they were doing and spent time to make sure the finishing touches would be what they would expect in their own home.

Am looking forward to using them again and they have a customer for life from us.

2024年2月19日
自発的なレビュー
Sines ロゴ

Sines からの回答

Thank you for choosing Sines for your new boiler,
We greatly appreciate your kind & valuable comments about the company and the team as we value our clients feedback.

We look forward to looking after your boiler in the future.

Kind regards
The Team from Sines

5つ星のうち1の評価

Avoid at all costs

Avoid - had to visit 5 times to fix boiler, left us with a temporary flue and promised to come back. Emailed chasing, they then email a service reminder and despite chasing three times no response. No surprise less than 3 months later the boiler goes again…

2023年12月1日
自発的なレビュー
Sines ロゴ

Sines からの回答

Dear Mr Gardner

Thank you for sharing your feedback, although we're concerned to learn about your experience as it doesn't align with our records. After thoroughly reviewing our records and the details of your case, we believe there may be some confusion.

Our records indicate that our team visited your property to address issues with your boiler's PCB, which we successfully completed. However, we did not perform any work on the boiler flue during these visits. Additionally, we recall assisting you when you ran out of oil, which falls within our service scope and we did not charge you for one of the visits as a goodwill gesture, demonstrating our commitment to customer satisfaction.

We're troubled by your assertion that we visited your property five times to fix the boiler. It's possible there might be a mix-up with another heating company, as we are confident that we only made the necessary visits to address the specific issues you reported.

Furthermore, we want to reassure you that we take pride in our workmanship and strive to ensure that every job is completed to the highest standard. If there were any concerns with the PCB repair, we encourage you to reach out to us directly so we can investigate and rectify the situation promptly.

Your feedback is valuable to us, and we want to ensure that we address any misunderstandings and rectify any issues you've encountered. Please feel free to contact us.

Thank you for bringing this to our attention.
If there is anything else at all, please let us know
Thank you
The Team from Sines

5つ星のうち5の評価

Excellent Service

I had a badly leaking radiator in a bedroom and called Steve as an emergency. 8pm at night and he was round in 20 mins. The radiator had lost all the water and the pressure dropped and could have caused damage to the boiler pump if Steve hadn’t been so quick and sorted the problem.

He even hoovered the water out of the carpet and left us with everything fixed and working on a freezing cold night.

Professional, first class service.

2022年12月8日
自発的なレビュー
5つ星のうち5の評価

Always excellent

We have used Sines since having our boiler and central heating installed when we moved in and did major renovations. They have always been excellent, highly professional and friendly and polite. Our last service was of the usual high standard.

2022年10月18日
自発的なレビュー
5つ星のうち5の評価

Steve's team were excellent

Steve's team were excellent. We needed our old warm air heating system replaced with a Worcester Bosch combi boiler. All staff were extremely good, kept us informed of their progress throughout the installation. Were very tidy at the end of each day & even managed to complete the work a day quicker than expected. Martin, Nathan & Lloyd, the installers, were excellent whilst Sarah in the office kept us updated of progress from initial quote through to completion. Will certainly be having our annual service with Sines. Highly recommended

2021年7月18日
自発的なレビュー
Sines ロゴ

Sines からの回答

Thank you so much for this incredible feedback Mr Loftus, We are grateful that you chose us as your Boiler Installer and we look forward to always doing our best for you and all our clients.

5つ星のうち5の評価

An absolutely first class company which goes well beyond what would be expected

Called Sines to replace a central heating pump because I had to hit the pump to make the heating come on. But when this didn't solve the problem, they left me two fan heaters and returned the next day with a plumber and electrician. Their diagnosis was painstaking and eventually revealed a mains cable almost severed, probably many years ago. I am sure the bill did not cover all the time they spent at my house. An excellent company

2019年1月13日
自発的なレビュー
5つ星のうち5の評価

Noisey Radiators

Noisey Radiators
Steve came out and identified the problem he fitted a new pump on a very old Kingfisher boiler the same day this fixed the noisy radiators.
We wouldn't use any other company now and have booked in for full strip down service.

2018年11月12日
自発的なレビュー
5つ星のうち5の評価

Boiler service with a smile

Carried out routine boiler service and fitted a new radiator and valve in a bedroom. Very clean and tidy and no hassles. I have used this company a long while now and would not use anyone else for my heating and plumbing.

2018年4月24日
自発的なレビュー
5つ星のうち5の評価

A new boiler, radiator and thermostat

When my old boiler broke down I decided to obtain quotes from 4 companies, and I was most impressed by the prompt service from Sines, who being local was able to visit in the evening. I accepted what was a competitive quote and work was completed exactly as agreed. The team were very professional and kept me fully informed of what they were doing. Thy were tidy and courteous. Being a local company meant that the owner was able to visit regularly to check on progress.

2018年3月17日
自発的なレビュー

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