Sir Gordon Bennett レビュー 1,407

Sir Gordon Bennett からの回答

2025年3月28日

Thank you for taking the time to write a review John. And appreciate the feedback on the delivery updates. Pleased the item arrived in time for mother's day, hope it goes down well. Look forward to helping you with some more British made gifts in the future. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月27日

Thank you for taking the time to write a review Martin. Pleased you like the London brick vase. The terracotta vase is great isn't it? Look forward to helping you find some more British craftsmanship goods to enjoy in the future. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月24日

Hello Roy, thank you for taking the time to write a review. Much appreciated. Great choice - the Liverpool brick vase is a lovely thing. Enjoy. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年4月9日 に更新

Hello Maria, thank you for taking the time to write a review. I am sorry that you have been frustrated by the delay in our reply. Just to recap, you ordered a Mossman steamer trunk on Sunday 8th of March. It was put into production Monday 9th with an estimated make time of 2 weeks. It was finished early and the delivery was made 19th March. We've spoken a few times throughout the process, at the start about the incorrect address and then to ensure that the product was received ok when it was dispatched early. We're sorry for the delay in our reply when you advised the issue with the trunk, we were unavailable 20th/21st and then it was the weekend when our office is closed. I have now replied to your email this morning Monday 24th. The case will be fixed or replaced as quickly as possible and we appreciate your continued patience whilst we complete the process. Yours, Dan & Neil
UPDATE 9th April
Thank you for your assistance with the return Maria. Pleased that we were able to get the item picked up, returned, mended and back to you in around 2 weeks. Not ideal that we had to go through the process and really appreciate your patience whilst we got everything sorted. I hope you enjoy your Mossman Steamer Trunk, they are beautiful things. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月24日

Thank you for taking the time to write a review Stuart. Great choice - the turquoise London brick vase is a lovely thing indeed. Enjoy! Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月19日

Thank you for taking the time to write a review Warren. Pleased to be of service. Great choice by the way, the household scissors from William Whiteley are excellent. Enjoy. yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月19日

Thank you for your review Mr Mansfield. Much appreciated. Enjoy your range of British craftsmanship goods. Look forward to your next order. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月17日 に更新

Thank you for taking the time to write a review Simon. Pleased to be of service. Great choice - the Stolen Form brick vases are excellent. Look forward to helping you find some more British craftsmanship goods int he future. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月11日

Thank you Chris for your review. We're very pleased to be of service. Great choice by the way, the Stolen Form brick vases are splendid things. Enjoy. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月11日

Thank you Lee for taking the time to write a review. Look forward to helping you find some British craftsmanship goods and gifts again in the future. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月10日

Hello Robin, thank you for taking the time to write a review. Stolen Form brick vases are an excellent choice of gift, and I was very happy to assist in getting it to the recipient when there were some postcode issues. All is well that ends in someone getting some beautiful British craftsmanship products as they say. Enjoy! Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年3月10日

Hello Shyan, thank you for taking the time to write a review. And great choice - the expedition scissors are splendid things. Perfect gift choice. Looks like your parcel is close to arriving with you in Guam. Very pleased you are happy with the service. It is great for us to be able to help people enjoy British craftsmanship products across the world. Hope your husband enjoys them for many years to come. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年2月27日

Thank you for taking the time to write a review for us, Rob. We're pleased that we were able to rectify the situation quickly. Especially as it is a gift - we understand the need to make the best impression possible. Great choice by the way, the Stolen Form brick vases are lovely things and make the perfect present. Hope the recipient enjoys it. Lucky them! Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年2月17日

Thank you for taking the time to write a review, Vickie. We're really pleased to have made a good impression managing your order - we always strive to provide the best customer service and go that little bit extra, and happy to do so. Great choice of gift - the Stolen Form brick vases are always a hit. Lucky recipient! Look forward to helping you with some more British made gifts in the future. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年2月17日

Thank you for taking the time to write a review, David. We're happy to help, and always nice to deliver British craftsmanship to our friends in the USA. Great choice by the way, the Twig lambswool throws are beautiful. Look forward to helping you buy some more British made goods soon. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年2月17日

Hello Damon. Thank you for taking the time to write a review and understanding whilst we worked through the issues. We had a bit of a delay then a missing item in your order. Once you made us aware we worked as fast as we could to resolve the issue, around 3-4 day turnaround which we were pleased about. Appreciate your patience and understanding whilst we did so. Great choice of product by the way - the William Whiteley scissors are lovely things. Enjoy! Look forward to helping you buy some more British craftsmanship goods soon. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年2月5日

Hello Magdalena,
Thank you for getting in touch. I am sorry for the delay in my reply. To recap, you placed an order for a Samuel Groves pan on 29th of December. Great choice, they are lovely things. Samuel Groves pans are made to order in around 20 working days. The order was put into production when the factory came back from Christmas holidays first full week of Jan. The item was shipped on the 30th of January and received by yourself on 3rd of Feb which is pretty much spot on 4 weeks/20 working days. I appreciate your patience whilst we completed the order and hope you enjoy your new pan. Yours, Dan & Neil

Sir Gordon Bennett からの回答

2025年2月5日 に更新

Good morning, I am sorry to hear hear you have not received your delivery. I am just in contact with our supplier and as soon as I hear back I will give you a full update.

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UPDATE.
Hello Chevanne, thank you for your review. I am sorry that you've had a poor experience with us. To recap, you placed an order 9pm Wednesday 11th December which was shipped 7pm Thursday 12th of December with Royal Mail. That parcel never arrived, and still hasn't arrived 5th Feb 2025.

We have to wait a certain period to speak to Royal Mail to make a claim (something we have done now), which makes things quite tricky that close to Christmas.

What we have failed to do here is communicate very well about what we are/not able to do, and common curtesy of replying to emails in a timely manner, for which I am very sorry. Our customer services has had an overhaul in 2025 after being honest with ourselves about our performance, as you've experienced, it hasn't been good enough.

This doesn't change what you've experienced but looking forward it was the point at which things changed for the better.

Yours, Dan & Neil

Sir Gordon Bennett からの回答

2024年11月15日

Dear Krysia, thank you for your recent review. I am sorry to hear that we’ve not got this right.

The product you ordered comes direct from the manufacturer. Unfortunately the size you required was not available but whilst trying to get clarification on the issue with the manufacturer we failed to keep you updated on the process. Which we understand is frustrating and created some unease.

We’ve issued a refund for the item and apologise for the problems you’ve experienced. Thank you for your patience and understanding whilst we tried to fix the issues.

Yours,
Dan & Neil

Sir Gordon Bennett からの回答

2024年10月19日

Good Evening Angus,

Thank you for bringing this to my attention and I would like to apologise as it would appear the communication from us and our manufacturer has not been as good as we'd liked. Once an order comes into us from an external supplier the order is dispatched the very same day or the following morning but this did not happen. What transpired was the materials for the item were available for the belt but that information was not relayed quick enough to us to inform you.

At Sir Gordon Bennett we strive to offer the best service and we let ourselves down due to the poor communication from ourselves and again I would like to apologise as we are embarrassed as that is out of character for us.

Our finance department has now processed the refund for you and this normally takes 3-5 working days until it hits your account.

Thank you so much for your patience and understanding whilst we fixed the issues surrounding your order.

Yours
Dan & Neil