Sistraininggear レビュー 91

First Class - Amazing response and service

I have bought a few items over the past few years, being ex military and police, there is always room for a bit of 007 in your life.
Taylor and his team are brilliant in every way.
Huge thanks again, for all your kind help and amazing products.

Dan

Great product and customer service.
I saw SIS Training gear advertised on Instagram and used the 'contact us' form on the site to make an enquiry. The response came within 30 minutes, was extremely helpful, positive and co-operative. I've since bought 4 t-shirts, 1 polo and a long sleeve training shirt. I love them all. Extremely good quality for the price and a fun shirt to wear.

Can’t rate this company highly enough, have used them before and the quality of their products are outstanding, had a delivery issue with my last order, less than 12 hrs of them being notified they had a resolution, had an issue with a big brand and it took them 2 weeks to solve, so bigger doesn’t always mean better, will use SIS Training again very soon

I placed a large order with SIS Training Gear and had a really disappointing experience from start to finish.

Despite the website being priced in GBP and promising ‘Hassle Free Returns’, I was hit with unexpected customs charges, and the sizing was completely inconsistent.

The website stated that items were shipping from ‘Europe’ - which is geographically vague and misleading. Given that the UK is in Europe (but no longer in the EU), and considering the site sells in GBP and targets UK customers on social media, it’s reasonable to assume shipping would be from within the UK. In fact, part of my order was shipped from a UK warehouse (with a UK return address), while the other part was shipped from Latvia, which triggered unexpected customs fees.

When I raised the issue, I was told: ‘I suggest you wash the size Large items in hot water and use a high heat dry to shrink them down a little’. Given the quality - which feels comparable to budget high-street brands like Primark - that advice would likely just ruin the fit and shape entirely.

When I asked to return the full order (which I did, in original condition), the seller became dismissive and aggressive, stating they ‘aren’t bound by UK Law’ because the business is registered in Canada - despite shipping from the UK and accepting UK returns.

They refused to refund me in full, so I’ve had to escalate the dispute via American Express.

If you’re a UK customer, I strongly recommend avoiding this company. The customer service is evasive, the product quality doesn’t reflect the branding or price point, and their returns process is anything but ‘hassle free’.

The product pages have now been updated to show that they ship from within the EU - but it’s concerning that a business seems to think it can bypass UK Consumer Law simply by stating a strict returns policy.

With a single quality supplier and a more streamlined user experience, this business could actually be quite profitable - but as it stands, there are plenty of improvements to be made.

UPDATED: Reply to the business: 28.01.26

Thanks for your reply, Taylor - I want to correct a few key points for clarity:

- No refund was issued by you. The refund came via American Express, following a formal dispute. You offered to refund half the items if I returned just one size - despite me returning everything, in original condition, tracked.
- When I flagged the customs charges, I was told not to reject the delivery, and warned the items would be “lost” and non-refundable if I did. That directly contradicts UK consumer law, which allows customers to reject delivery and still receive a full refund - including original shipping if the entire order is returned.
- You stated that your Canadian registration meant you weren’t bound by UK law. This is incorrect. Selling in GBP, marketing to UK customers, and fulfilling from a UK warehouse means UK consumer protections still apply.
- I was advised to shrink the poorly fitting items by washing them hot and drying them on high heat - which, for a “premium” brand, felt like poor product advice.

This response is not written by AI - it’s my own words, because I believe in holding businesses to the same standards they expect from their customers.

If you’re serious about improving the UK customer experience, I’d be happy to share suggestions from a user’s perspective. I do believe the concept of SIS Training Gear has potential - but transparency, clear shipping expectations, and a truly hassle-free return process are essential.

Best wishes

Great product and very good quality. Three purchases already with no problems

Very good quality at a very reasonable price

Bespoke company with excellent communication and a very personal service. Great to deal with and a refreshing change from the Shein model.

I really love the whole concept of this product, however I am unconvinced of the quality. I purchased 5 items and have so far only worn the 2 polo tops, washed only once after a light wear and already piling and a little shabby
Reminds me very much of material used in fake polo shirts. Such a pity, this product had great potential.

I've ordered T Shirts before from SIS and they fit comfortably and great Quality for the price, never been let down.
Just received my cap and it's great 👍 looking tidy.
Thank you SIS

Very happy with my Sis training gear t shirt. Initially I ordered the medium which was a little big so I emailed Taylor who could not have been more helpful and quickly exchanged for a small with very little fuss. The t shirt material is of the highest quality and I am equally comfortable wearing it for training or casual wear. Would definitely recommend.

Service superb as is product. I ordered just a t-shirt initially to see what the quality was like. Sadly Ev** driver was too stupid for words leaving at wrong address on a town street BUT Taylor quickly responded and replaced my order with a new one which is just superb. The fit is as described and very complimentary indeed, totally love it and the embroidery logo in a different class to most t-shirts. Needless to say I will be making this brand my gym wear choice going forward as looks the business and will be placing a much larger order in next few days. If you are unsure trust this review and place an order you will be delighted. Taylor thanks for your support and I look forward to placing an order as soon as time to better look through everything as too many items I fancy

Good quality, fast delivery!
Very good communication too. Thank you!

Quality material, great customer service! Carrier lost the package in transit, SIS Training gear sent out the replacement package the same day it was reported lost! Great communication with the company as well! 5 stars

Great shirt! Great customer service! Had a small issue come up at no fault of the company. They worked with me and resolved it all in less than an hour. This level of service is getting harder to find with each passing day!

Mmhhh it could be real better…

Nice color.
Nice patch.
Nice shipping.

But the tissue is really cheap…

007 wouldn’t be happy.

Worst T shirt I have ever bought, material of shirts is just dire, baggy fit, not at all fitted as suggested in the advertising. When I complained about the sizing, I was told I could wash it on a hot wash so it would shrink. I have worn this T shirt once, I won't be wearing it again, there are better quality T shirts on sale in Poundland. Total waste of money.

Excellent well fit T-shirt, also great logo and embroidery.

Just received my t-shirt, what can i say fits great, looks good, arrived as expected, would definitely use this company again, many thanks, scott

Great product at a competitive price with a speedy delivery. I will be back for more