Skilled Handyman Services レビュー 

162
TrustScore 5段階評価の1

1.2

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5つ星のうち1の評価

I will use Skilled Handyman never again. I would expect people of their trade to come in a van with basic tools and fixings present, and only in exceptional cases leaving to buy something. The guy did... もっと見る

5つ星のうち1の評価

Avoid, want cash and when they find out only the exact amount will be available (no extras) and will only be paid once the job has been done correctly and without damage, they cancel the job as they c... もっと見る

5つ星のうち1の評価

Extremely unreliable three times they failed to turn up. Wasting precious annual leave. First occasion they sent an e-mail confirming it was booked in but no one turned up. Trying to correct the mista... もっと見る

5つ星のうち1の評価

This was the worst service ever! I never thought it could have been so expensive and difficult to replace a simple socket. Firstly, we had to book 5 times, because they kept forgetting to confirm... もっと見る

企業が回答しました

企業情報

  1. 建設・製造

Skilled Handyman Services について

さまざまな外部ソースから提供された情報

Skilled Handyman is a professional, safe and reliable domestic and commercial property maintenance service with head office in Gerrards Cross and Branch Offices in Chesham, Maidenhead, Henley On Thames, Windsor, Weybridge, Reading and Bracknell. We have a variety of tradesmen that are skilled in carpentry, plumbing, electrical installation repairs, and other handyman tasks.

We provide a “One Call Does It All” service; we handle large and small property maintenance and refurbishment requirements. Our technicians are also NICEIC and GAS safe registered. Our locally employed tradesmen and staff serve both businesses and residential in the local community. They are supported by our customer services department which interfaces with the clients. In summary our tradesmen are:

• Multi Skilled in carpentry, plumbing, electrics and handyman tasks
• Fully trained and qualified Gas Safe & NICEIC (National Inspection Council For Electrical Installation Contracting) registered
• CRB (Criminal Records Bureau) checked (enhanced)
• Fully insured
• Their work is fully guaranteed for six months
• They are supported by our Customer services department
• They wear shoe gloves when they enter your premises and clean and vacuum after the job is completed
• They are happy to help.

A sample of clients who we are providing the service to is Mattel, Pharmalink Consulting, Investmaintain, Anadarko Oil, Dentsply Limited, Childcare4U, Westwood Farm Infant school, Caversham Preparatory School, HRP Limited, Housing Interaction Trust, Way In, Loco Communications Limited, Dimensions and many commercial property management agents and landlords.

I would appreciate if you could consider us for your property maintenance needs whether large or small as we are able to respond quickly and carry out multiple jobs within the agreed time scales therefore you do not need to call different tradesmen for different jobs. One call will do it all for you.

We have no call out or travel charges. We only charge for the time our tradesmen work on hourly basis.

If you require further information or want to make a booking please do not hesitate to contact us via email services@skilledhandyman.co.uk or free phone number 0800 043 0400. We are available 24/7.

We are happy to be of service.


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1.2

ひどい

TrustScore 5段階評価の1

162件のレビュー

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5つ星のうち5の評価

Your Local Handiest Handyman

On time, very efficient, tidy and helpful. I would highly recommend Skilled Handyman Services for all you home and business service needs.

2018年4月20日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Thank you, much appreciated

5つ星のうち5の評価

Good Service

Our handyman arrived on time and seems to have done a good job (hard to be sure until it rains again as he was mending a leak). He was polite and very pleasant to deal with. He did have to go and buy materials which added to the time, so if you know what materials are needed I'd suggest buying them in advance. Based on today's visit I would certainly use this service again.

2018年4月12日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Hi Frances,
Thank you for taking the time to leave feedback it is very much appreciated.

Regards
Andy CS

5つ星のうち5の評価

Exceptional customer service .

Exceptional customer service .
We received confirmation of our booking within half an hour of having spoken to the company . The full name of the person being sent out was given, ( Mr James Townsley). We had a call to let us know that James was a little delayed due to traffic , well before the time he was booked for . He was courteous , friendly and handled the jobs expeditiously , and did a superb job.
This company can teach others about customer service .

2018年4月11日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Thank you Judith for your kind comments and we really appreciate the positive feedback. We strive for customer satisfaction and always to give a good service. Thank you for choosing Skilled Handyman Services and hope to do business with you again in the future.

Regards

Andy
CS

5つ星のうち5の評価

Great service

Great service, punctual and clean up after the work is done...thank you!

2018年4月10日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Alpa,

It is always nice to hear of customer satisfaction as that is what we strive to achieve.

Thank you very much

Andy
CS

5つ星のうち5の評価

Excellent service

Skilled Handyman Services provided a high standard of work which was priced at a very reasonable hourly rate. James quickly identified what had caused our shower and kitchen tap to malfunction and provided the solution. We are very satisfied.

2018年4月4日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Hi Mr Rees,

We were glad to carry out this work for you and to bring the job forward from a later appointment. we are a small company and really appreciate you taking the time to make these kind comments.
Your satisfaction is all we require.

Regards

Andy
CS

5つ星のうち5の評価

Fab service

James did a fantastic job - really worked hard and got everything completed to a very high standard. He was really polite and helpful. Booking the work was easy and the office was very helpful. I wouldn't hesitate to use them again. Thanks very much

2018年4月4日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Thank you Mr Watson your kind comments are very much appreciated.

Regards
Andy

5つ星のうち4の評価

Great job from James

I would highly recommend James, who replaced our shower screen. He went above and beyond to help us and do a really great job and we are happy with the result.

My only criticism would be communication from the office, which wasn't great. I'm glad that we kept trying to get hold of them, though, as the job that was done was worth it.

Update: a little disappointed to have recommended this company to a relative only for him to be quoted an extra £10 per hour for the labour. I would be very careful on the admin side of things with this company, but am still happy with the work completed and the service of the handyman (James) himself.

2018年3月25日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Hi Thank you for your kind comments on the job completed. With reference to the admin comment, your relative was charged the extra £10 because there is plumbing involved, where in your case there was not.

I hope this explains the difference in the costs involved.

5つ星のうち1の評価

This was the worst service ever

This was the worst service ever! I never thought it could have been so expensive and difficult to replace a simple socket.

Firstly, we had to book 5 times, because they kept forgetting to confirm and the technician did not show up on the agreed date.
Then, the ratings given via email were different from the ones told on the telephone.
Finally, the technician came on site without the materials needed for the work (socket), and charged us for the time spent to go and procure the socket: 70 mins!

2018年3月8日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Davide Pontoni enquired about our service via email dated 20 August 2017. Our customer services replied on 21 August 2017 explaining the service, qualifications for our technicians and rate charged.

The work which was stated as “replacing the socket in kitchen” was booked on 15 December 2017 and carried out on 13 January 2018. We have no record of the re scheduling the work 5 times which we would never do. The technician had a socket with him but was not aware that the socket to be replaced was oven socket and therefore needed to be fused which was behind the oven. The technician did go and get the fused socket.

Mr Ponting was charged at the rate quoted in our email dated 21 August 2017. I suggest he check the email and the invoice sent to him.

5つ星のうち5の評価

Came to the rescue at short notice when…

Came to the rescue at short notice when we were at our wits end as a result of our building project. Andy and his team were reliable, efficient and got the job done. Thank you!

2018年2月19日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Hi

Thank you very much for your review it is much appreciated as we are a small company. We are pleased we were able to assist you and we hope to be of service in the future.

Kind regards

Andy Foyston
Customer Services

5つ星のうち5の評価

The handyman turned up on time and got…

The handyman turned up on time and got on with the work without any fuss. He finished the job in a reasonable time and was polite and respectful. The hourly rate is a bit high but worth it if you want the job done correctly and guaranteed if you want a firm completion date.

2018年2月19日
自発的なレビュー
5つ星のうち5の評価

Fantastic service

Fantastic service. The engineer arrived on time and carried out the work well. Great communication and punctuality.

2018年2月18日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

Thank you for your review Rupal. We are a small company and strive to give customer satisfaction. We are pleased you are satisfied with our service and look forward to working for you in the future.

Regards

Customer Services

5つ星のうち5の評価

Boiler Malfunction

I had been without hot water and heating for the night and most of the morning on a very cold night in February due to boiler pressure problems - I was able to contact the help desk first thing in the morning and was happy to hold on the line whilst Gabriel speedily arranged a certified gas engineer to attend later that day at a mutually agreed time - Russ arrived on time - fixed the pressure problem and also checked the boiler to ensure that all was well and that the radiators came on and hot water was available - it was wonderful to feel warm again - I will certainly recommend Skilled Handyman Services

2018年2月17日
自発的なレビュー
5つ星のうち5の評価

I booked a handy person to clear the…

I booked a handy person to clear the gutters on my house. James was friendly, efficient and obliging. He found four blockages and cleared them out and flushed the down pipe to clear a stubborn blockage. Excellent work.

2018年2月15日
自発的なレビュー
5つ星のうち5の評価

James

James, the handyman who visited today, was very professional and completed all that was needed very well. He explained what he had done and why he needed to address things in a particular way.

Andy in Customer Services kept me advised of James' arrival time and called afterwards to make sure that everything was okay which was really appreciated.

I'm very happy with the service provided by Skilled Handyman and thoroughly recommend them.

2018年2月14日
自発的なレビュー
5つ星のうち1の評価

Terrible

Terrible. They came to fix my light, charged me £90. Did a terrible job and had to call them again to repair mess they had done. This was done but I was then charged £180 twice! I have contacted them to get my money back but have been ignored. Even worse, I am convinced they saw me as an ethnic minority and this gave them the courage to rip me off.

I have made complaints to Trading Standards and the Equalities and Human Rights Commission.

Look at their answer below. They admint they sent the wrong person, then admit they billed again for the repair to the wrong work done by skilledhandyman #1, then don't even bother explaining why they billed a third time!! Shocking!! I look forward to Trading Standards investigating them.

Good to see they consider themselves from the Equality Act too! icing on cake!

2018年2月10日
自発的なレビュー
Skilled Handyman Services ロゴ

Skilled Handyman Services からの回答

The client called our Customer Services to book our service. The job details were “light bulb holder to be replaced, light not working”. Our technician replaced the bulb holder but the light still not working. He traced the problem to be between the light and the consumer board, isolating the light switch. He was not qualified electrician therefore was not able to work on the consumer board as per regulations. He also carried out other work such as cut shelf to size, hang book shelves on the wall therefore it was not only the light as the client states. The work sheet stating number of hours worked was signed by the client and invoiced accordingly.

Our Customer Services agreed with the client to book the qualified electrician to resolve the problem with the light. The electrician was booked and he was able to resolve the problem. The electrical wires needed tracing for breakage and fault rectified. Again client signed the work sheet for hours worked and was invoiced accordingly.

Client’s statement that “I am convinced they saw me as an ethnic minority and this gave them the courage to rip me off” is insulting and prejudiced. We are not in business of ripping people off, we have been in business for over 6 years that comes from providing quality service, honouring the guaranty and respecting our clients whoever they are. We apply a standard rate for everyone; don’t negotiate just to get the business. We are a multi-national company and at present have English, Indian, Cuban, Polish and Portuguese staff working for us.

5つ星のうち5の評価

Great work and happy to recommend

James got on with my list of jobs and I’m very happy with his work as the property had to be prepared quickly. The work was indoors and outdoors so required a range of skills. He’s polite, knowledgeable and tidied up after each job. Thanks James and Skilledhandyman

2018年2月9日
自発的なレビュー

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