Dr V Glow and Hyperpigmentation kits have completely transformed my mature, Asian combination skin. My hyperpigmentation is visibly less and completely eliminated my dry, flaky patches, leaving my fa... もっと見る
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Very very good I used the vitamin C, the serum, the daily moisturiser and SPF50 Mineral sunscreen for 12 months now. It has lightened my face pigmentation, and it is value for money compared to all th... もっと見る
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I used the vitamin C, the serum, the daily moisturiser and SPF50 Mineral sunscreen for 12 months now. It has lightened my face pigmentation, and it is value for money compared to all the big brands I... もっと見る
企業が回答しました
Response to email was very quick and delivery was within time. Although I wished the pictures of my face sent was viewed in was told they were unable to and only rely on what i said in which case so... もっと見る
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企業情報
当該企業による記述
Skincare by Dr. V creates science-led products specifically developed for skin of colour. Rated 4.7/5 stars from over 5,000 verified reviews, with 80,000+ happy clients and more than 200,000 orders shipped to date—totalling over a million products sold—we’re proud to deliver results you can trust. Over 99% of orders arrive on time, and 82% of customers report visible improvements, giving us an industry-leading satisfaction rate. More than 80% of our customers reorder regularly, a reflection of the consistent quality, care, and service that define every Dr. V product.
連絡先
Made for Skin of Colour
4.4
優良
468件のレビュー
顧客にレビューを依頼しています
この企業は、ポジティブかネガティブかを問わず、顧客にレビューを依頼しています。
ネガティブなレビューの 93％に回答しています
通常1カ月以内に回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Shocking customer service and products…
Shocking customer service and products are over hyped
2026年1月19日
自発的なレビュー
Skincare by Dr. V からの回答
thanks so much for letting us know :)
Wow what a miracle cream u made for…
Wow what a miracle cream u made for skin of colour. It melts in your skin and gives you a glow .Just love it ,I pray to God to give you more wisdom,and be prosperous in you achievement. Great job
2026年1月17日
Skincare by Dr. V からの回答
Thank you so much for your incredibly kind words and heartfelt wishes. We’re truly delighted to hear how much you’re enjoying the cream and the glow it gives your skin. Your support means a great deal to us.
Warm regards,
The Dr V Team
Did Not Receive Purchase and Poor Customer Service
This review is in regards to order number 224359.
I purchased 3 sunscreens as a gift for a family member November 27, 2025. Around December 10, 2025, I noticed there was hardly any tracking information/ movement. Tracking page was saying the item shipped, but nothing more. I contacted SkincareByDrV to see what’s going on. Around December 18, 2026, I discovered my shipment was held by Canada customs on December 3, 2025. I contacted Canada customs and was instructed to ask SkincareByDrV and the shipping company 1) what Canadian courier was to deliver my parcel, 2) how was my parcel labelled, 3) what is the BSF124 number. Unless I have this information, customs cannot tell me where my parcel was/is held and if they still have it. SkincareByDrV stopped responding to my emails as of December 19, 2025. Even if there is no update, why not just say that? In my last email to the company, I clearly asked what their policy is for lost parcels.
The shipping company, DPD, has been far more responsive. They have responded to all of my emails - even if they could only say they have no update. As of January 10, 2026, DPD sent me an email stating my parcel has been lost in transit. They are to forward paperwork to SkincareByDrV, so I can be issued a refund. I’m hoping the process goes smoothly and they will at least reach out to me.
I bought the sunscreen because I believe in her products. I have recommended her videos and products to the majority of my friends and family. I know that things happen and I understand that, but to just ignore me when I bought a product from you is disrespectful. The experience has been both disappointing and frustrating.
I had a bad customer service experience and I did not receive my order.
2026年1月15日
Skincare by Dr. V からの回答
Dear Abby, thank you again for your patience, and we’re very sorry for the delay and uncertainty you experienced with this order. We completely understand how frustrating it must have been to wait so long without clear updates.
The parcel was held with the delivery partner, and despite repeated follow-ups, we did not receive further information. Communication was also slower than usual due to the Christmas and New Year holiday period, which meant it took longer to get responses from couriers and customs than it normally would.
We also want to acknowledge that we should have continued updating you while we were waiting for information, as we had done earlier in the process. We were not ignoring you, but due to staff holidays and an internal oversight, our follow-up communication fell short on this occasion, and we sincerely apologise for that.
As a result of the extended delay, the parcel was officially declared lost and we processed a full refund.
Thankfully, parcels being lost in customs or transit is very rare, but on this occasion the situation was unfortunately outside of our control. We’re truly sorry this happened and appreciate your understanding.
Warm regards,
The Dr V Team
Your Products are great
Your Products are great. But you don't offer worldwide delivery. And if you do, the charges are so high. I live in Thailand and use your products all the time. Please provide delivery.
2026年1月15日
Skincare by Dr. V からの回答
Hi Ruby,
Thank you for your kind words about the products, we’re really glad to hear they’ve been working well for you.
Just to clarify, we do ship to Thailand and to most countries worldwide. International shipping rates are set by the courier companies based on distance, customs processes and delivery speeds, and unfortunately these costs are outside of our control. We do try to keep rates as fair as possible and absorb costs where we can.
We truly appreciate your support and hope to continue serving you.
Warm regards,
The Dr V Team
Huge fan since day one!
Great products! Great for my Skin of Colour!
I love Dr V for filling this gap for skin of colour.
2025年1月14日
Skincare by Dr. V からの回答
thanks so much for letting us know :)
Easy ordering process
Easy ordering process, delivery was seamless and no product leakages at all.
2025年12月8日
Skincare by Dr. V からの回答
thanks so much for letting us know :)
Service was good but productive taste…
Service was good but productive taste and results were not visible even 2 percent inspite of keeping routine religiously.
2025年6月13日
Skincare by Dr. V からの回答
Thank you for your feedback. We’re glad to hear the service met your expectations, but we’re sorry you didn’t notice the results you were hoping for. It sounds like you may be referring to the collagen, and we understand how disappointing it can feel when changes are not obvious. Results can vary depending on individual factors and typically require consistent use over several months to assess properly.
We appreciate you taking the time to share your experience.
Warm regards,
The Dr V Team
Very nice
The Produkt is Good but i have pay last time Tax Thats my Problem
My from germany
2026年1月13日
Skincare by Dr. V からの回答
Thank you for your feedback. We’re really glad to hear you’re happy with the product. We’re sorry that you had to pay taxes on your last order to Germany. These charges are set by local customs authorities and unfortunately are outside of our control.
We completely understand this can be frustrating and truly appreciate your support.
Warm regards,
The Dr V Team
Skincare by Dr. V からの回答
thanks so much for letting us know :)
Great and safe quality products …
This is a company that has Great safe quality products for skin of colour.
I have been buying from the beginning of the product launch and very happy. It has improved my skin very much. Prices are reasonable. All their products are great.
2026年1月13日
Skincare by Dr. V からの回答
Thank you so much for your continued support since launch! We’re delighted to hear how happy you are with the products and that they’ve made such a positive difference to your skin. We truly appreciate your trust in the brand.
Warm regards,
The Dr V Team
Only very slight improvement
Have been using for a few months and not noticed lightness around eyes or scares.
2026年1月13日
Skincare by Dr. V からの回答
Thank you for your feedback. We’re sorry to hear you have not seen the improvement you were hoping for around the eyes or scars. Skincare results can vary from person to person, and some concerns can take longer to respond than others.
If you would like, please contact our team with the products you have been using and how often, and we can advise on whether your routine may need adjusting.
I bought a concealer for under eyes…
I bought a concealer for under eyes and I will genuinely say that the colour shade match is spot on which was guided by their own online guidelines. And so I was ver impressed. The smoothness and application is brilliant and looks amazing. It blends beautifully and is so creamy on the skin and totally weightless. Feels like a cream
2025年12月5日
Skincare by Dr. V からの回答
Thank you so much for your lovely feedback. We’re delighted to hear the shade guide worked well for you and that you’re enjoying the smooth, weightless feel of the concealer. It’s great to know it’s blending beautifully and feeling comfortable on the skin.
Warm regards,
The Dr V Team
Good products & exceptional service …
I live between Uganda and Rwanda so I usually order from the uk for delivery and the products get here in good time. Also the products have worked so well for me.
I wish you could make bigger bottles especially for people like us who live abroad. It’s easier with orders.
2026年1月13日
Skincare by Dr. V からの回答
Thank you so much for sharing your experience. We’re delighted to hear your orders reach you in good time in both countries you live in and that the products have worked so well for you.
Warm regards,
The Dr V Team
You never know until you try!
I love the products, been using few months now, I have, my family and friends have noticed my skin is way better! I am making a list of the face, and body treatments to try! Also, I need help with my hair!
2025年10月16日
Skincare by Dr. V からの回答
Thank you so much for your lovely feedback. We’re delighted to hear you and those around you have noticed such a positive difference in your skin, and we’re excited for you to try more!
Warm regards,
The Dr V Team
A glad l fount out Dr. since early last year.
A glad l found out about Dr. V’s products. Am using it but it took a long time for me to notice change on my face. I have been having hyperpigmentation since l got older and l don’t know why. I was tempted to stop but l kept going because if l stop what else do l use. So now am glad l kept going but thank God it’s working now because my hyperpigmentation is clearing now and am happy about it. I really love my daily moisturizer cream. My face is looking better now than when l first started. Thank you Dr. V and l know you have more creams to recommend to me.
2025年12月19日
Skincare by Dr. V からの回答
Thank you so much for sharing your journey. We’re really glad you stayed consistent and are now seeing your hyperpigmentation begin to clear, that patience truly does pay off. It’s lovely to hear how much you’re enjoying the Daily Moisturiser and that your skin is looking better than when you first started.
Warm regards,
The Dr V Team
Happy Customer
I’ve been using Dr. V’s skincare products for a few months now and have noticed a significant improvement in my skin, especially my pores, which appear much smaller. I’m still working on my dark spots—they’re still there—but I’ve seen fewer bumps each month, which has made a big difference. Overall, my skin looks smoother and healthier. I know I still have a long way to go, but so far I really like these products and would definitely recommend them to anyone looking to improve their skin.
2026年1月12日
Skincare by Dr. V からの回答
Thank you so much for sharing your experience. We’re delighted to hear you’ve seen improvements in your pores, breakouts and overall skin health, and it’s great that things are moving in the right direction with your dark spots too. Consistency really does make a difference, and we’re glad the journey so far has been positive for you.
Warm regards,
The Dr V Team
Hyperpigmentation/Melasma
I have been using the hyperpigmentation kit since August 2025 and now it’s January 2026 - I could see my melasma fading gradually. Very happy with my purchase😊
2026年1月13日
Skincare by Dr. V からの回答
Thank you so much for sharing this. We’re delighted to hear you’ve seen your melasma gradually fading since August, and that you’re happy with your results so far. Consistency really does make a difference, and it’s lovely to hear it’s paying off for you.
Warm regards,
The Dr V Team
My order arrived on time
My order arrived on time.
Delivery process was easy, paid for costoms and taxes on line and the delivery company constantly gave updates untill my order arrived.
2025年11月26日
Skincare by Dr. V からの回答
Thank you for sharing your experience. We’re glad to hear everything arrived on time and that the delivery process was easy.
Warm regards,
The Dr V Team
Dr. V’s educational educational platforms for skin of color have been invaluable !
I’ve learned so much with Dr. V about how to care for my sensitive skin of color . Dr V’s educational YouTubes have been invaluable .
I’ve learned so much . Also about all the wrong things I’ve been doing for years !
I now use a great deal of Dr. V’s products and I’ve really seen improvement !
I’ve also learned to look for harmful ingredients in products , and productive ones as well !
I’m a devoted follower of Dr. V on all her social platforms ! Thank you Dr. V !
2026年1月12日
Skincare by Dr. V からの回答
Thank you so much for your lovely message. We’re really pleased to hear how helpful Dr V’s education has been and that you’ve seen such positive changes in your skin since updating your routine.
Kind regards,
The Dr V Team
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