Gave me Perioral Dermatitis. No response from customer service. Awful! The scent is so strong, it burns yet is supposed to be gentle. And i spent £188 on these three products that i will never use ag... もっと見る
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A Game-Changer for Glowing Skin ✨ The Gentle Acid has officially earned its place as a must-have in my skincare routine. Don’t be fooled by the name; while it’s incredibly kind to the skin (no ting... もっと見る
企業が回答しました
Customer service is phenomenal - prompt replies & very helpful. I have only tried one product from Skin Rocks but it has become a staple in my routine & I have already got my refills stocked. I will d... もっと見る
企業が回答しました
In addition to my previous review of the exceptional staff that assisted me with my initial order, the product itself…sublime. I have been battling with an area at the base of my nose (redness, itchin... もっと見る
企業が回答しました
企業情報
当該企業による記述
We Make Skincare Make Sense — Simplifying Skincare with Products that Deliver Long-Term Benefits Over Quick Fixes. Skincare For All Skin Types. Skincare Products That Work. Help Your Skin Look Your Best!
連絡先
London, 英国
- store@skinrocks.com
- skinrocks.com
3.7
まあまあ
1203件のレビュー
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューの 50％に回答しています
通常1カ月以上経ってから回答
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Very happy
I purchased Retinoid 2 on recommendation after using Retinol for years. Only been using it about a week and all ready I love it.
I will certainly purchase again.
Fast free delivery as well!
Highly recommended Skin Rocks ❤️
2023年3月16日
Skin Rocks からの回答
Incredible to hear you purchased a Skin Rocks product based on recommendation Helen 💙 We are so happy that you LOVE Retinoid 2 and would repurchase! Thank you for taking the time to leave us a great review. Lucy, Skin Rocks Team.
Easy to order and very prompt delivery
Easy to order and very prompt delivery. Fantastic product!
2023年3月15日
Skin Rocks からの回答
Hello Sarah, your review is wonderful, thank you! Great to hear you are finding the Support Oil a fantastic addition to your skincare routine! Lucy, Skin Rocks Team.
Skin Rocks からの回答
Thank you for your review Andrew, we are happy to hear your experience shopping with Skin Rocks has been positive! Enjoy your Retinoid and moisturiser. Lucy, Skin Rocks Team.
Skin Rocks からの回答
Hello Stephanie, thank you so much for your great feedback, we hope your skin will love The Moisturiser! Lucy, Skin Rocks Team.
Brilliant service!!
2023年3月16日
Skin Rocks からの回答
Thank you Natalie, your continued support means so much to us. It's great that your skin is enjoying Retinoid 1, so much so you have ordered a refill 💙 Lucy, Skin Rocks Team.
Great products & buying experience
I ordered the support oil about 7am on Thursday via the Skin Rocks website and it had arrived 24 hours later, without me paying extra for quicker delivery too. I liked the personal touch of the note from Caroline hoping I enjoy the products and thanking me for buying. The website is super quick and easy to use. And I LOVE the product. I also have Retinoid 1 which is amazing. The moisturiser is next on my list and I can’t wait to see what comes next. I’ve followed Caroline & Skin Rocks on socials for ages, and I’ve followed a lot of the advice (real women on their socials, love!) Everything is broken down, easy to follow and with zero bull**** which is a breath of fresh air.
2023年3月16日
Skin Rocks からの回答
Hello Jackie, your review is so fabulous, thank you for taking the time to share your feedback - I know this will put a huge smile on the faces of our Skin Rocks Team 💙 The Support Oil is a wonderful addition to your routine and works beautifully with your Retinoid. Thank you for your loyalty and kindness. Lucy, Skin Rocks Team.
Fantastic customer service especially…
Fantastic customer service, especially when enquiring to when it would arrive (Hoping it would arrive before Mother's Day, and it did) received a very personable response back.
2023年3月15日
Skin Rocks からの回答
Hello Adam, thank you for your lovely feedback - It was a pleasure to assist you and I hope that your Mothers Day gift went down a treat! Lucy, Skin Rocks Team.
Prompt and good communication
2023年3月23日
Skin Rocks からの回答
Hello Clare, thrilled that your experience shopping with Skin Rocks is worthy of a 5 star review! Thank you so much for taking the time to leave us feedback. Lucy, Skin Rocks Team.
Always a worry when you order from…
Always a worry when you order from overseas. The time before you receive your products. Pleasantly happy with my quick delivery. More importantly love my purchases.
2023年3月22日
Skin Rocks からの回答
Great to hear you love your Skin Rocks moisturiser and Support Oil Anne, thank you for taking the time to leave us great feedback. Lucy, Skin Rocks Team.
Just as I expected absolutely excellent…
Just as I expected absolutely excellent process & products
Easy ordering system & prompt delivery
Support Oil & Moisturiser just Amazing
Thank you
2023年3月14日
Skin Rocks からの回答
You have purchased a wonderful combination of products with your Support Oil & The Moisturiser Sandra! Thank you for your 5 star feedback! Lucy, Skin Rocks Team.
Amazing !!
Amazing !!! I live in Sydney Australia and my package arrived so fast, faster than deliveries ordered locally !!!! Love the products and really trust that they are what you say they are. Thank you for making me beautiful
2023年3月19日
Skin Rocks からの回答
Thank you so much for your incredible review Samantha! Wonderful to hear you love your Support Oil & The Moisturiser and the impact this had on how you are feeling 💜💚 Lucy, Skin Rocks Team.
Skin Rocks からの回答
Hello Louisa, great to hear your order arrived so quickly and you get to start using your products - enjoy! Lucy, Skin Rocks Team.
Exactly as ordered
The product was well described, arrived in 3 days and was exactly as explained in the app.
2023年3月19日
Skin Rocks からの回答
Hello Irene, wonderful to hear you referred to the Skin Rocks App when making a decision on your skincare purchase. We hope you'll love The Moisturiser and let us know what your skin thinks of this product 💚 Lucy, Skin Rocks Team.
Really fast service
Really fast service. Ordered and came next day. Very impressed and love the products.
2023年3月14日
Skin Rocks からの回答
Hello Leah, thank you for taking the time to leave a 5 star review, we hope your skin will LOVE your moisturiser and Support Oil! Lucy, Skin Rocks Team.
Outstanding experience & product
Outstanding. Couldn’t have been an easier shopping experience and the product itself (skin oil), including the packaging, is perfection. Arrived super quickly and appreciate not having to pay extra for shipping. Highly recommend.
2023年3月22日
Skin Rocks からの回答
Hello Sarah, your review is equally outstanding, thank you! Delighted to hear you are enjoying the Support Oil 💜 Lucy, Skin rocks Team.
Skin Rocks からの回答
Thank you Jane, your review means so much to us - we hope your skin loves The Moisturiser and Support Oil! Lucy, Skin Rocks Team.
Instant results
Super quick delivery to the other side of the world and I have noticed an immediate difference using the oil on an inflamed, dry are of skin on my neck
2023年3月22日
Skin Rocks からの回答
Hello Lisa, how wonderful to hear you are seeing results already on your irritated skin, we are so pleased! Lucy, Skin Rocks Team.
Fast and efficient
2023年3月22日
Skin Rocks からの回答
Thank you for your 5 star review Sally, your continued support means so much to us! Lucy, Skin Rocks Team.
Product came swiftly and is great
2023年3月18日
Skin Rocks からの回答
Hello Jeff, great to hear your positive experience shopping with Skin Rocks, thank you! Lucy, Skin Rocks Team.
Lovely Products
Absolutely love these products and delivered within a couple of days...great service
2023年3月15日
Skin Rocks からの回答
Hello Kim, delighted that your products arrived quickly so you can make the most of using them in your skincare routine! Lucy, Skin Rocks Team.
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