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Skinspaceレビュヌ 

146
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TrustScore 5段階評䟡の5

4.8

矎容補品提䟛業者
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レビュアヌのコメントを芋おみたしょう

5぀星のうち5の評䟡

My therapist is Dee, I find her professional. I'm comfortable and relaxed with her. Good job. Looking forward to the rest of my course.

5぀星のうち5の評䟡

Excellent choice of products from niche, cult beauty brands, with great explanations for somebody like myself who is often overwhelmed by beauty sites. The clear and concise bios helped me pick a... もっず芋る

5぀星のうち5の評䟡

Great site! It's the first time I've used it and can say everything went very smoothly. Great selection of products and excellent discount codes/loyalty scheme for first time shoppers meaning I got th... もっず芋る

5぀星のうち5の評䟡

I didn't expect such high quality service during the coronavirus outbreak. I bought a Cosrx cleanser which is £9.5, some other famous website sells it for £17, ridiculous mark up. I received the clean... もっず芋る

䌁業情報

  1. 矎容補品提䟛業者

さたざたな倖郚゜ヌスから提䟛された情報

The destination for the latest indie & cult skincare brands from around the world.

連絡先

4.8

優良

TrustScore 5段階評䟡の5

146件のレビュヌ

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この䌁業は顧客にレビュヌを䟝頌しおいないため、レビュヌが党䜓の意芋を反映しおいない可胜性がありたす。

この䌁業のTrustpilot 利甚方法

レビュヌや評䟡の取埗方法、スコアリング、モデレヌションのプロセスに぀いお確認する。

4.8

すべおのレビュヌ

(146)

過去12か月のレビュヌ数: 0件

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5぀星のうち5の評䟡

Great Service

Great service and brilliant products - order some Mad Hippie Vit A and C facial products that are amazing. Arrived in good time, well package and have been fantastic. Would highly recommend it and Skinspace

2021幎5月10日
5぀星のうち1の評䟡

AVOID!!!

I have to agree with “Hannah” who wrote a review last year about her awful customer service received from this dreadful company. Funnily enough, from an allergic reaction I also had from a product.

I second Hannah’s review,
“Awful customer service. Patronising, dismissive and giving unhelpful advice to carry on using a product that I had a reaction to just because they don’t accept returns”

This is the same attitude and experience I received from STELLA, the so called “customer service representative” who firstly shoved the ingredient list in an email and advised I saw a dermatologist regarding my reaction. She then went on to say:

“I do understand your frustration but I guess the way I look at it is, would a supermarket give me my money back if I bought a cake that contained nuts, and I had a reaction if I had a nut allergy. In this case, I think the shop would say the cake was as described, and different customers 'react' in different ways to it?”

Sorry but I find this so damn right rude!! I’ve never been spoken to like this before from a customer service department and I will be taking this further. Disgusting.

2021幎5月8日
自発的なレビュヌ
Skinspace ロゎ

Skinspace からの回答

Having reviewed our customer service representative's response to this customer, I do not agree that the tone was rude, and she was correct in her enforcement of our company policy.

Our terms and conditions (which are typical in the cosmetics retail industry) clearly state that we are unable to issue refunds unless the product is unused or faulty. If a customer experiences an allergic reaction to something in the product's ingredients – which are clearly listed on the product's information page – this is beyond our control as a retailer.

Our representative's example of a supermarket not being liable for a customer having an allergic to reaction to food purchased from its store was a helpful way of illustrating the logic behind our policy.

Furthermore, our representative's suggestion that the customer seek professional dermatological advice was both responsible and appropriate.

5぀星のうち5の評䟡

Quick and easy

Didn’t know this website before so felt like I’d take a gamble and order a couple of skincare products. Turns out it all went great and the parcel came in a few days later, well packaged and love the niche products !

2021幎4月9日

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