SkipTheDishes レビュー 

I never received my order, the driver delivered food to the wrong address. I contacted skip the dishes support, they said the driver said he delivered it to the right address, so they cant issue a refund. Well of course their idiot driver would be trying to save their ass. I did not receive my food, or a refund. Criminal company. avoid at all cost.

I just used it for the first time, and I didn't want to download yet another app. I've had to get help from support twice just to get to this point, and my order hasn't even arrived yet. The browser version for mobile is GARBAGE. I got a text that a substitution was needed, but there was absolutely nowhere to approve it. Support had to tell me to go to tracking to message with the delivery person... but the message button is not prominent. I finally got into the chat with the delivery person and the text box to type in kept disappearing. Finally I downloaded the app in a panic, and somehow the substitution was approved according to the driver (I certainly didn't approve it in the app, but I did with the driver). I've just looked around the app for a bit now and it seems almost as crappy as the mobile browser. TERRIBLE experience for a first time user.

I don't usually bother with negative reviews but when I reach out to customer service (after they deny my refund using the self-serve option) for a refund because my drink is wrong and they tell me that their "system" says it's not wrong, it's time for a review. I have been getting the same drink for years so I know what the correct drink looks like...and what I got was wrong, so, because I have dietary standards I have to follow, I cant drink the one they gave me because it is incorrect. But they wont refund because of "their system". They rely on their system and not even on their own brains to process requests.

I don’t usually post things like this, but I’m genuinely frustrated with the experience I just had.

The app, the ordering flow, and even the help centre are extremely difficult to deal with. Nothing feels transparent or easy to verify after the fact (like promotions disappearing or not being accessible once the order is placed), and getting clear support for issues has been very limited.

On top of that, my recent order had problems that weren’t properly resolved, which just added to the frustration.

At this point, I’ve decided to delete my account. The overall experience has not been what I would expect from a service in 2026, especially when it comes to clarity, reliability, and customer support.

Just sharing this in case others have had similar experiences.

Absolument pas satisfait de Skip. Le service client est glacial, inutile, et il faut souvent s'armer de patience pour obtenir une simple réponse.

Les délais de livraison sont interminables. Il m'est arrivé d'attendre des heures pour qu'on m'annonce finalement que la livraison est annulée par manque de livreurs. Le pire ? Il faut faire des pieds et des mains juste pour obtenir le remboursement d'un service non rendu.

Quand la commande finit par arriver, les problèmes s'enchaînent : nourriture froide, articles manquants... et là encore, le support refuse de rembourser systématiquement. Bref, une gestion catastrophique du début à la fin. Application à fuir, je ne recommande pas du tout.

I would not recommend this company to anyone. Every time you order from this company you are gambling . They say you will get a refund because you didn’t receive the order. If you don’t get an agent you have to stay on top of them. I have been issued points for a refund and it was not the correct amount. The customer service department said because they made a mistake and I didn’t correct them in the 48hr it’s my fault. I have everything documented and true.
I could write a book about this company and customer service.

I ordered from Wendy’s in Garson Ontario Canada . I called to ask the restaurant itself whether they put a safety sticker on their drinks and they said yes they do . my kid received his order no safety seal , drink was missing g liquid and there was no straw. We watched the driver on the app and could tell he was stopped at the train tracks for a long period of time and that’s probably when he took it upon himself to have a sip of the drink . Disgusting!! Skip said I would get contacted 7-10 minutes and here we are hours later still waiting . My drivers name was Bony? Probably not a real name but …… do not use skip in Sudbury Ontario !!! It’s getting worse and worse !!!!

I am so upset about my experience with SkipTheDishes.

My mom died and I was given a gift card. I input it into the system following the instructions that came with the card (and annoying process on it's own).

The card would not redeem. I could see it had been logged on as it said I had $XX available. I tried to get it to use the gift amount but kept getting an error message.

I logged into chat and was connected to "Shiella R"

I have NEVER had such awful customer service. It said it was a 1-3 minute wait but I was connected pretty quickly and then crickets.

Then:

"Have you tried adding it without spaces?"

Yes, and also, I had never added spaces. I had tried it many different ways at this point.

No reply for 20+ minutes!!

"Did you know you could have saved $6.XX if you had a monthly membership?"

Yes, I'm not interested.

20+ minutes later.

"Have you tried logging out and back in?"

I do that, lose all the items in my cart, and nothing had changed. I tell her. No response.

20+ minutes later

"I'm sorry you are having a problem with your card. Have you tried contacting your bank? Are you sure you input the address correctly?"

WTF this is about a GIFT card not my bank card.

I gave up. Who knows if I will ever get to use this money. Over an hour and no solution.

Horrible customer service. I received a gift card as a gift some time ago, to which when I scratched for the code the code came off with it. Customer service will not help me and has blocked me from messaging in the app.

I waited 2 hours for my food for them to cancel my order and then tell me I will get my money in 10 business days

On two occasions items in my orders were missing so I immedately put in refund requests. They ignored the requests and when I followed up a few days later they said they couldn't help me because 48 hours had passed. In other words they ignore the requests and wait for the timer to lapse, then tell you there is nothing they can do.

Orders will never come on time. Speak to customer service and they dont respond on the app. I literally waited 15mins after being "connected". This is literslly the worst food delivery service. I tried to support canada but canada let me down.... literally horrible and you will be irratated beyoud extent with these guys...

Their drivers keep dropping off orders to the wrong house. Skip the dishes should invest in making sure their drivers are literate and can read numbers. Too many times this happens. This is not acceptable.

Skipthedishes does not refund money on missing orders. Thief company

Horrible customer service experience. Agents not even listening to me just sending copied and pasted stuff and then ended the chat on me. I wasn’t even being listened to. They didn’t refund my order even tho it took 40 mins and was melted. Horrible customer service company.

Took two hours for my food to arrive, despite having confirmation from the driver as to when it was picked up. Ordered at 3:26; got the notification that my food was being picked up at 4. Noticed the driver wasn't moving so messaged him; he responsed at 4:17 saying he had my food but had been hacked and was talking to the bank. I contacted Skip staff; about 5 minutes after speaking to staff at 4:20 and being told to talk to my driver and be patient/contact them if the food arrived in unacceptable condition, the driver called me and swore he would be there in 30 minutes. He took 40 more minutes and arrived at 5:25, and kept trying to make me look at his phone. Food arrived ice cold and unsafe to eat. (Hot fish and chips.) Skip refused to refund me the full amount and offered me 9 out of 30 dollars back. I'm a pregnant woman; I'm not going to consume fish that sat in the back of a strange man's car for 2 hours. Completely unacceptable customer service; straight up theft. I will be doing a chargeback on my credit card and never using again since Skip staff are so utterly unhelpful.

My daughter gave me $50 gift card on Mother’s Day . I have tried to use it at least 12 times Not working. I chatted with Help no help , with Help Advisers nothing resolved. Emailed numerous times still not resolved. I tried again today to order food still same issue. I am a first time user because my daughter gave me the gift card but honestly I am beyond disappointed and frustrated at Not being able to use the gift card and to date nothing has been resolved. Honestly I wish she did not give me the gift card. First time using Skip and it’s a nightmare.

I ordered pad Thai from Thai One On, it was inedible , very sour and tasted off as tested by two people . They offer 5 dollars back!! Unacceptable if food is really bad , I called restaurant too, but should be offered more of a refund I felt .

I'd give zero stars if I could. As of today while writing this, I immediately got an advisor which is good HOWEVER upon both requesting a refund and minor complaint about the delivery driver putting my food at the wrong house I've been completely ignored until an hour later then they proceeded to make me repeat that the door in the photo IS NOT MINE 5 times before they got the hint ontop of knowing that I described my contactless delivery instructions that has the info needed to understand "oh the back door has a bbq on the deck" instead its like "lol nah, no bbq? this must be the place". If they delivered it to the front of the house, that's fine, annoying but fine but NOPE

They won't even care to look at this.
Here's a $5 dollar refund on you meal...
Thanks Skip!!!!!
I just paid $14 for fries.
...."just reorder your missing item"
And pay service, delivery and tip?
No thanks
Garbage customer support.
Take my credits and shove it