We booked a private transfer for our group of 7 going on a cruise from Southampton. The service provided a clear description of the vehicle and booking was easy. For our group of our size the price wa... もっと見る
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
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Fantastic service! Our driver, Saleh, reached out to us to let us know he was on the way and he arrived early (nice surprise). He was super polite and helpful with our bags on both ends of the trip.... もっと見る
Booking was straightforward. The price list was clear. No hidden price like Uber. Different car options/passenger capacity ability. The driver was polite and professional. I would use this service aga... もっと見る
Communication with the company was great before our designated scheduled pick up. Abdul was not only on time but early texting me beforehand to let me know it was an option to meet a few minutes befor... もっと見る
企業情報
当該企業による記述
Sky Bridge Cars is a premier luxury minicab airport transfer service, providing a seamless and luxurious transportation experience. With a fleet of high-end vehicles and professional chauffeurs, we offer unparalleled comfort, style, and reliability. Whether you're traveling for business or pleasure, our exceptional service ensures a stress-free journey from the airport to your destination, making your trip truly unforgettable.
連絡先
10-16 Tiller Road, E14 8PX, London , 英国
- 02036177831
- info@skybridgecars.com
- skybridgecars.com
4.6
優良
536件のレビュー
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AVOID - Left stranded, lied to, and hundreds of pounds out of pocket
AVOID: Left stranded, lied to, and hundreds of pounds out of pocket. Save yourself the stress and do not book with Sky Bridge Cars/ Britannia Cars. Here is exactly how they treated our party of six at Gatwick Airport after a long day of travelling in hot weather:
Zero Reliability: We prepaid for our taxi and explicitly confirmed the booking twice beforehand. Despite this double confirmation, the driver failed to arrive.
Dishonest Customer Service: I spent over 90 minutes stranded at the terminal making repeated phone calls to the dispatch office to locate our driver. Staff regularly cut my calls off or actively misled me by claiming the car was "10 minutes away."
Total Incompetence: After making us wait for over an hour, dispatch messaged me to ask how many passengers were even in our booking, proving they hadn't even checked our details.
Unacceptable Delays: After 90 minutes, they finally sent me driver's details. When I spoke to him directly, he informed me he was still 40 minutes away. Facing a 2+ hour delay, we told them not to bother and cancelled.
Severe Financial Loss: We were left exhausted and highly stressed. On top of the money we already paid this company, we had to arrange last-minute alternative transport home at a very high cost, leaving us hundreds of pounds out of pocket.
They sent a brief apology via WhatsApp on the day, but have since ignored my emails requesting a refund and compensation. Absolutely terrible, incompetent and unreliable company.
2026年5月28日
自発的なレビュー
Sky Bridge Cars からの回答
Dear Elaine
We are sorry to hear about the experience you described, especially the delay, communication issues, and the inconvenience caused to your group after a long journey. This is not the level of service we aim to provide, and we understand how stressful this must have been for you.
To properly investigate what happened with your booking and take the appropriate action, we will need the full booking details. Please share the following information:
Booking reference number
Passenger full name
Registered email address and/or phone number used for the booking
Date and time of the journey
Pickup and drop-off locations
Payment confirmation or receipt (if available)
Any WhatsApp or email correspondence you have referenced
Once we receive these details, our operations team will review the full trip log, driver allocation records, and communication history with dispatch to identify what went wrong and respond accordingly.
We look forward to your reply so we can resolve this matter as quickly as possible.
Do not use. Left stranded at Gatwick at 1am
Booked a pre-paid midnight transfer from Gatwick after a long-haul flight. Confirmed pickup at 00:05, meeting point agreed in writing as Greggs in arrivals.
No driver. Ever.
What followed was 70+ minutes of excuses over WhatsApp. First they said the driver was “running late.” Then they sent me and my partner dragging luggage to the car park at level 3. Only then did they admit the actual driver was an hour away in traffic and they had no confirmed replacement.
They eventually sent a driver name and plate. He never called. Never showed. They kept telling me to “stay with them.” I was standing in a car park at 1am after a 10-day holiday.
When I raised compensation during the conversation, they told me to email their QC department myself — despite knowing exactly what had happened.
Their response? First 15%, then 20%. On a £70 booking. For a complete failure to provide the service.
I have the entire WhatsApp exchange. Every admission. Every broken promise. Every copy-paste apology.
Avoid.
2026年5月26日
自発的なレビュー
Sky Bridge Cars からの回答
Dear Customer,
We are genuinely sorry to read about your experience and understand how frustrating and stressful it must have been to be left waiting after a long-haul flight, especially during the early hours of the morning.
At our company, we take our passengers' comfort, safety, and reliability of service very seriously. The situation you have described falls short of the standards we strive to provide, and we are concerned by the details outlined in your review.
We would like the opportunity to investigate this matter thoroughly and review exactly what happened with your booking, including the communication you received and the handling of your transfer. To assist us in conducting a full investigation, please contact us (info@skybridgecars.com) directly with your booking reference number, the name under which the booking was made, your travel date, and any relevant correspondence you have available.
Once we receive these details, our management team will personally review the case and work towards a fair resolution.
We sincerely apologize for the inconvenience caused and appreciate the opportunity to look into this matter further.
Simple, quick, and easy taxi booking
We booked our taxi via the website and the experience was really clear and simple. We got confirmation very quickly via WhatsApp message.
We then had an issue where our original holiday was cancelled and we booked a different holiday with different travel times. Again, it was a simple experience to rebook the taxi times via WhatsApp message.
The driver arrived very promptly, notifying us when he was coming to get us. He drove safely and sensibly to get us to the airport in plenty of time.
Overall, a very satisfying experience and we hope for the same on our return journey.
2026年4月30日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you for your wonderful feedback and for choosing Sky Bridge Cars for your airport transfer. We are delighted to hear that you found our booking process simple, quick, and easy, and that our WhatsApp support made both your original booking and rescheduling hassle free.
It is also great to know that your driver arrived promptly, kept you informed, and provided a safe and comfortable journey to the airport. At Sky Bridge Cars, we always aim to deliver a reliable service that gives our customers peace of mind from start to finish.
We truly appreciate your kind words and your trust in us. We look forward to providing you with the same smooth and satisfying experience on your return journey as well.
Thank you once again for travelling with Sky Bridge Cars.
picked up at Gatwick airport driver…
picked up at Gatwick airport driver called me told me where he was beautiful clean car would recommend to all my friends quite reasonable price as well
2026年4月30日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you so much for your wonderful feedback! We are delighted to hear that your experience with Sky Bridge Cars was smooth and enjoyable from the moment you arrived at Gatwick Airport. It’s great to know that our driver kept in touch, provided clear pickup instructions, and that you were happy with the clean and comfortable vehicle.
Your recommendation means a lot to us, and we’re pleased that you found our prices reasonable as well. We truly appreciate your support and look forward to welcoming you again on your next journey with Sky Bridge Cars.
Great service from booking to drop off
Great service from booking to drop off. Great price compared to other services. My flight was delayed by an hour and the driver was aware and ready upon my arrival with no additional fee requested as I have seen others do! Would definitely recommend
2026年4月15日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you so much for your kind words and for choosing Sky Bridge Cars. We are delighted to hear that you had a smooth experience from booking to drop off. Our team always aims to provide reliable service, competitive prices, and stress-free airport transfers for every customer.
We are especially pleased that your delayed flight was handled smoothly and that your driver was ready and waiting upon your arrival at no extra cost. At Sky Bridge Cars, we closely monitor flight schedules to ensure our passengers enjoy peace of mind throughout their journey.
Your recommendation truly means a lot to us, and we look forward to serving you again in the future.
Service sérieux rapide efficace
Service sérieux rapide efficace , prise en charge dans aéroport à l’heure, je recommande fortement
2026年4月15日
自発的なレビュー
Sky Bridge Cars からの回答
Merci beaucoup pour votre excellent retour. Nous sommes ravis d’apprendre que vous avez apprécié notre service sérieux, rapide et efficace. La ponctualité et la satisfaction de nos clients sont nos priorités, et nous sommes heureux d’avoir répondu à vos attentes lors de votre prise en charge à l’aéroport.
Votre recommandation nous touche sincèrement et nous espérons avoir le plaisir de vous accueillir de nouveau très prochainement.
Super helpful and good service
Super helpful and good service. Clean car and friendly
2026年4月15日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you very much for your wonderful feedback. We are delighted to hear that you found our service super helpful and of a high standard. It is also great to know that you appreciated the clean car and the friendliness of our team. Your kind words mean a lot to us, and we truly appreciate your support. We look forward to welcoming you again soon.
Sky Bridge Cars からの回答
Thank you for your kind feedback. We’re delighted to hear that your driver arrived on time and that you were pleased with the clean and comfortable vehicle. It’s also wonderful to know that our communication met your expectations. We truly appreciate your support and look forward to providing you with another excellent experience in the future.
Sky Bridge Cars からの回答
Thank you very much for your kind feedback. We’re delighted to hear that you were happy with our service and had a great experience with us. Your satisfaction means a lot to our team, and we truly appreciate your support. We look forward to serving you again in the future.
Very quick and professional service
Very quick and professional service! Happy to use it
2026年4月14日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you very much for your kind review and positive feedback. We are delighted to hear that you found our service quick and professional. At Sky Bridge Cars, we always strive to provide a reliable and efficient experience for all our customers. We truly appreciate your support and look forward to serving you again in the future.
To be honest I'm so grateful for all of…
To be honest I'm so grateful for all of you send Good customer support.
2026年4月13日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you so much for your kind words. We truly appreciate your feedback and are delighted to hear that you are grateful for the support you received. Providing excellent customer service is always our priority, and it means a lot to know that our team was able to assist you well. We sincerely value your trust and look forward to serving you again in the future.
return airport transfer…
Had booked a return airport transfer from Luton to my home. Our flight was cancelled and hence transfer had to be rescheduled which was not an issue at all. On arrival to the UK, the baggage carousel broke down causing a 1 1/2 hour delay in exit, but yet again this was accommodated. Great service and communication.
2026年4月13日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you very much for your wonderful feedback. We truly appreciate you taking the time to share your experience.
We understand how stressful travel disruptions such as flight cancellations and baggage delays can be, so we are pleased to hear that our team was able to accommodate the changes smoothly and provide clear communication throughout your journey.
Your kind words about our service and support mean a lot to us. It was our pleasure to assist with your airport transfer, and we look forward to serving you again in the future.
Excellent Service Every Time — My Third Visit to London"
Hello,
This was my third time in London, and I used this service again. I was very happy with the experience. The driver arrived on time, was very respectful, and the journey was smooth and comfortable. I would definitely recommend this service.
Best regards
2026年4月13日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you for sharing your wonderful feedback and for choosing Sky Bridge Cars again during your visit to London.
We are truly delighted to hear that your third experience with us was excellent and that you found our service punctual, respectful, and comfortable. Providing smooth and reliable journeys for our customers is always our top priority, and your kind words are a great encouragement to our team.
We sincerely appreciate your recommendation and look forward to welcoming you again on your future trips to London.
Our pick-up driver was ever so friendly…
Our pick-up driver was ever so friendly and helpful. We had to wait and hour for our suitcase which was a pain but the driver was friendly when we arrived through. Good service
2026年4月13日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you for taking the time to share your feedback about your experience with Sky Bridge Cars.
We are delighted to hear that your pick-up driver was friendly and helpful, and that you felt well looked after upon arrival. We do, however, regret the delay you experienced with your suitcase, and we appreciate your patience in that situation.
Your comments are very important to us, as they help us continue to improve our service while maintaining the high standards our customers expect. We hope to have the opportunity to provide you with an even smoother experience in the future.
Sky Bridge Cars からの回答
Thank you for your kind feedback.
We’re delighted to hear that you found the service provided by Sky Bridge Cars to be very good and fantastic. Your satisfaction means a lot to our team, and we truly appreciate you taking the time to share your experience.
We look forward to serving you again soon and continuing to provide you with excellent service.
The service is very good
2026年4月13日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you for your kind feedback.
We’re delighted to hear that you were happy with the service. At Sky Bridge Cars, we always strive to provide reliable, comfortable, and high-quality transportation for all our customers.
We truly appreciate your support and look forward to serving you again in the future.
The WORST taxi experience ever
The driver sent to collect us was totally incompetent. He failed to meet us in the terminal building and made us go and meet him in a car park. We had to struggle with large cases through car park barriers and when got to the place he told us he was waiting he was not there. It transpired after almost 10’mins of him insisting we must be I the wrong place that he was actually on the wrong floor.
He then was not aware there were two drop offs and refused to look at the confirmation message you sent me and insisted on calling instead.
When he dropped us of he did not help with cases beyond removing them from the boot of his car
He was also rude to me at one point when I queried why he was sat sending a text whilst I was still in the car.
He virtually ignored us for the entire journey and didn’t have the manners to ask if we minded if he put his window down. He also had headphones in which is is exceptionally rude when there are paying passengers the car.
Would not recommend
2026年4月7日
自発的なレビュー
Sky Bridge Cars からの回答
Dear Valued Customer,
Thank you for taking the time to share your feedback. We are truly sorry to hear about your recent experience and sincerely apologize that our service did not meet the standards you rightfully expected.
We understand how frustrating and stressful it must have been to face difficulties with the pickup process, especially while managing large luggage at the airport. Additionally, the behavior and lack of professionalism you described from the driver are deeply concerning and not reflective of the level of service we aim to provide to all our customers.
Please be assured that we take your comments very seriously and will be investigating this matter internally with the driver involved to ensure appropriate action is taken and improvements are made to prevent this from happening again.
To help us review this case thoroughly, we kindly request that you share your booking reference number, travel date, and the name used for the reservation. Once we receive these details, we will be able to investigate further and assist you accordingly.
We sincerely regret the inconvenience caused and appreciate you bringing this matter to our attention.
Kind regards,
Customer Support Team
Really good experience with this…
Really good experience with this company, in time at the airport, serious during all my trip and with very respectful and kind driver.
2026年4月4日
自発的なレビュー
Sky Bridge Cars からの回答
Thank you very much for sharing your positive experience with Sky Bridge Cars.
We are delighted to hear that you were pleased with our punctual airport service and that our driver provided a respectful and kind experience throughout your journey. Maintaining reliability, professionalism, and customer care is very important to us, and your feedback is truly appreciated.
We look forward to serving you again in the future and continuing to provide you with excellent transportation services.
Sky Bridge Cars からの回答
Dear Customer,
Thank you for taking the time to share your feedback. We are very sorry to hear that you feel this way, as providing a reliable and professional service is extremely important to us.
We take comments like yours seriously and would appreciate the opportunity to understand what happened and address your concerns properly. Could you please provide us with more details regarding your experience, such as your booking reference, travel date, or any specific issue you encountered?
Once we receive this information, we will investigate the matter thoroughly and do our best to resolve it.
We look forward to hearing from you.
Kind regards,
Customer Support Team
Servicio muy puntual
Servicio muy puntual, vehículo en buen estado y sobre todo el conductor muy amable y simpático, incluso nos ofreció agua embotellada
2026年4月3日
自発的なレビュー
Sky Bridge Cars からの回答
¡Muchas gracias por su amable comentario!
En Sky Bridge Cars nos alegra enormemente saber que su experiencia fue positiva. Nos enorgullece ofrecer un servicio puntual, vehículos en buen estado y, sobre todo, conductores atentos y profesionales que cuidan cada detalle del viaje.
Transmitiremos sus palabras a nuestro equipo y al conductor, quienes estarán muy contentos de saber que su amabilidad y atención, como ofrecer agua embotellada, hicieron su viaje más agradable.
Esperamos tener el placer de volver a atenderle pronto.
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