Skypostal レビュー 4

Terrible service, Ordered from amazon a month prior and they told me my package was missing the day before christmas after being told It was here. Embarrassing, If you get this carrier do not trust it!!

Bought from amazon usa to deliver in Brazil.
Pack was released from local customs and managed by skypostal.
Waiting a MONTH since customs clearance and still waiting.
I don't understand how Amazon choose this crap to manage deliveries abroad.

Llevo más de 21 desde que pedí y más de 3 días esperando que SkyPostal pague los tributos aduaneros de un pedido de Amazon que ya debería haber sido entregado hace tiempo según le fecha de Amazon.

Para colmo, el portal oficial ya indica que se están generando intereses por demora, lo que significa que ni siquiera han cumplido con su obligación básica.
Y como viene el fin de semana, sé perfectamente que no harán nada más por al menos dos días, porque si entre semana no mueven un dedo, menos lo harán el sábado o domingo. Así que seguro que ni dios sabrá cuantos eclipses lunares laborables más se vayan a tardar después de eso.

Lo peor es que Amazon ya los contactó y aun así no se han dignado a pagar.
El tracking de su web no se actualiza hace semanas, nadie responde correos, y no hay forma de hablar con atención al cliente.

La diferencia con DHL es abismal:
Con DHL, aduana toma máximo 1 o 2 días, siempre te avisan por WhatsApp o correo, y cumplen las fechas de entrega al minuto.
SkyPostal, en cambio, parece una empresa sin control, sin transparencia y sin respeto por el cliente.

Si pudiera darles 0 estrellas, lo haría.
Ojalá Amazon deje de usar SkyPostal en Ecuador, porque arruinan la experiencia de compra y hacen quedar mal a una empresa seria.

I ordered from Amazon while in Peru. It was supposed to arrive on July 8 2025. Today July 9, tracking said latest update now July 13. I checked tracking and it said it arrived on July 3 in Lima with no other info. I searched for contact info on this company and sent an email to Miami written in English. The woman with an Irish first name responded in Spanish. Obviously she new my name was Steve but refused to use English when communicating. She informed that it was held up in customs since July 3 and that they needed a copy of my passport. I sent the passport photo immediately and told me it would be at least another 4 days. This company had no plans on telling me about the problem until/unless I contacted them. The are the courier company that handles Peru for Amazon. DO NOT BUY ANYTHING FROM AMAZON IF IT IS GOING TO PERU. Skypostal will not inform you of any problems. I suspect that it was not a customs problem at all because one box arrived and the other did not. My box is most likely wrapped in birthday wrapping paper in the house of some employee. We will see. I will update this review after my shipment gets permanently lost. This review is going directly to amazon and YouTube. Amazon clearly needs to terminate Skypostal.
Update July 11. Amazon said they will refund me tomorrow. Great. Amazon can eat $500. That will piss amazon off enough to terminate Skypostal. Heads will roll.