Sleepstation レビュー 371

Sleepstation からの回答

2025年1月6日

Hi Elaine,

We often hear people describe our programme as 'life-changing' and 'transformative'. It can be easy for people to be sceptical that this could be true for them, so we really appreciate that you've experienced this for yourself and shared it in a review.

It's brilliant to hear that you're now falling asleep so much quicker and staying asleep longer, even after years of poor sleep. And we hope you feel confident that you can continue to make improvements to your sleep using everything you've learnt, even once the programme has come to an end.

Don't forget, the support from your sleep coaches is still available, should you need it. If you do have any further questions or need some extra advice, just log back into your account and send them a message. They'll be more than happy to help.

Take care.

Sleepstation からの回答

2024年12月6日

Hi Margaret,

Thanks for your review. You're right that taking back control of your sleep can be hard work but it's great to hear that the support from our sleep team helped you to stay committed to your plan and that the results have been worth it.

When people don't have the right support it can be really difficult to know how long to keep going with something and to trust in the process. That's why having expert support is so key to resolving something as complex as ongoing sleep problems. They can give you the reassurance, backed by evidence, that helps you to stay on course.

We're thrilled that you feel confident going forward that you can continue making improvements to your sleep. And, like you said, the team are still available if you do have any questions or want to get back in touch about your sleep.

Take care.

Sleepstation からの回答

2024年11月21日

Hi Mark,

We're sorry to hear that you didn't feel the support you received was adequate. We take pride in providing high quality support and understand how important it is that everyone feels listened to, so we're looking into this matter.

While our team do follow certain protocols (for example regarding the dangers of driving when sleepy, which we strongly advise against) they do not, as you have suggested, simply 'copy and paste' responses.
We know how important it is to take into consideration individual needs and circumstances. While some questions will, naturally, have specific answers, we make sure to consider the person and the context when responding.

We may not get this right 100% of the time, and we're sorry if it felt like your individual needs weren't being considered when you received replies from your support team.

Our advice comes in various formats including confidential chat with our expert team, weekly therapy sessions, videos and also PDFs. We provide the PDFs as many people like to save them for future reference.

The final week aims to pull together all the advice and techniques you've learnt along the way to make sure you feel happy and confident moving forward on your own and access to your support team (via our confidential chat system) remains open for a minimum period of two weeks after the end of a therapy course, and for up to 12 months for NHS patients.

We'd recommend logging back into your account and sending your support team a message to explain your concerns to them directly, so that they can discuss appropriate next steps and provide any additional advice/support needed.

Take care.

Sleepstation からの回答

2024年11月20日

Hi Tracy,

Thanks for your review. Making access to the right sleep support accessible and convenient is something we're passionate about, so it's great to hear that you found the 24/7 online access convenient and pressure-free.

Many people find the first couple of weeks the hardest, when you need to commit to the process and trust that it'll pay off. So well done for putting in the work and seeing the benefits! We hope you continue to enjoying your days, free from exhaustion, now that you're equipped with the lifelong skills to manage your sleep!

Take care.

Sleepstation からの回答

2024年11月14日

Hi Hannah,

Thanks so much for your review. Most of our reviews are left when people are either coming towards the end or have just finished the programme so we're thrilled that you wanted to leave such a positive review six months after finishing the course.

Unlike most sleep aids, medication and hacks, we don't just treat the symptoms of poor sleep, we get to the bottom of what's really keeping you awake and equip you with the skills to continue managing your sleep long into the future. It's fantastic to know that you've seen your sleep only get better over this time, using everything you learnt along the way.

We couldn't be happier that you're enjoying the transformational benefits that better sleep brings and thanks again for your recommendation. We hope this will give others the confidence to put their trust in us and see how we can help them change their lives for the better too.

Take care.

Sleepstation からの回答

2024年10月24日

Hi Deanne,

Thanks for your review. It's great to hear that you've had such success with our programme and you feel equipped to manage your sleep going forward. We think this is such an important benefit — these are lifelong skills and knowledge you've gained so you should be able to use them for the long term.

We're also really pleased that you found the communication excellent. We really believe that the support from our expert sleep team makes a huge difference to a person's chance of success. Knowing you're not alone and there's a real person listening to you, advising you and cheering you on plays such a big part in how likely you are to succeed.

We hope you continue to sleep well once you've finished the programme. Don't forget, if you do need some extra guidance, you can still message your sleep coaches. Just log back in to get in touch, they'll be happy to help.

Take care.

Sleepstation からの回答

2024年10月22日

Hi Sandra,

Thanks for your review. Many people think that when they've had insomnia for such a long time they can't be helped. For you to have seen benefits in just four weeks after two decades of insomnia, is fantastic and we're thrilled that our programme made such a difference to you.

We hope that your review helps others who've had long-term sleep problems feel confident in signing up to our programme, so that they can finally get the sleep they deserve too.

We hope you continue to sleep well, using the lifelong skills you've gained throughout the programme.

Take care.

Sleepstation からの回答

2024年9月30日

Hi Richard,

Thanks for your review. We hope your sleep is now much improved and are confident that you can continue to control your sleep using the knowledge and skills you gained during the programme.

Take care.

Sleepstation からの回答

2024年9月23日

Hi David,

Thanks for your review. You're right that some of the guidance can seem counterintuitive at first. We're glad that you were able to put any reservations about this to one side, put your trust in us, follow the advice and achieve such brilliant results.

We're also really pleased to have exceeded your expectations when it comes to the support you received. We pride ourselves on our empathetic, personalised approach and believe it makes a real difference to how likely you are to succeed. It's great that you found this to be the case and wanted to highlight this in particular.

We hope you continue to sleep well using all of the techniques and knowledge you've gained over the past six weeks. If you need any further guidance, just send us a message through your account and our sleep coaches will be happy to help.

Take care.

Sleepstation からの回答

2024年9月23日

Hi there,

Thanks for leaving your review, and highlighting what a difference the programme made, not only to your sleep but your overall wellbeing.

We know that when you sleep better, you feel better and live better and we're thrilled that you've experienced this for yourself! We're also pleased to hear that the support from our sleep coaches was such a help.

We hope that you continue to enjoy your days, without feeling the dread of another sleepless night ahead. With the skills, knowledge and techniques you've gained, we're confident that you can look forward to a future filled with restful, effortless sleep!

Take care.

Sleepstation からの回答

2024年9月4日

Hi Elizabeth,

It's great to hear that you're now back in control of your sleep, especially after 15 years of insomnia.

We're really pleased that the support of our sleep coaches helped you to succeed. We believe that having real people giving you tailored advice, an empathetic ear and a dose of motivation when you need it can make a huge difference and it's great that you found this to be the case.

We hope you continue to sleep well for the longterm. You've gained lifelong skills and knowledge so we hope you're looking forward to a future of effortless sleep, just like you deserve!

Take care.

Sleepstation からの回答

2024年9月4日

Hi Philip,

We're pleased to hear that you're now feeling ready to tackle your sleep problems. While it may not feel like much has changed since we previously accepted your GP's referral and assessed you, we would still need to carry out an up-to-date assessment before we offer sleep support. We do this primarily for safety reasons.

Our approach is safe and effective for most people, but there are some exclusions and we would need your GP to provide an up-to-date clinical decision regarding your referral, to confirm that it would be appropriate for you for us to re-admit you.

We're unsure where you got the idea that the NHS would be paying twice. This isn't accurate. Perhaps that's just what you've assumed, but it's not how our NHS service works. As you've come away feeling like we're "a cynical organisation who want payment for no additional work", we think it's important to make sure you're clear on this fact, to reassure you.

Your initial sleep and wellbeing review helps inform the support and sleep plan that we tailor to you. To give you the best service and to correctly personalise your support and sleep plan, we need to have an up-to-date picture of your sleep as it is currently, as well as your overall health and wellbeing. This allows us to be sure that the advice and guidance we give you is right, and safe, for you to follow.

We'd recommend that you reach out to our team by emailing support@sleepstation.org.uk to discuss next steps as now that you're feeling ready to tackle your sleep problems, it would be a shame for some misunderstandings to get in the way of that. We know that the single most important factor in success with our approach is readiness so, the sooner we get you on the right track, the better.

We hope that's helped. Take care.

Sleepstation からの回答

2024年9月2日

Hi Lesley,

We're so pleased that you've taken back control of your sleep and that we were able to give you the guidance you needed to do so.

We believe the compassionate support from our sleep coaches that you mentioned, alongside our personalised approach which is tailored to you is what sets us apart and makes you so much more likely to succeed. We're thrilled that this was your experience and hope you continue to sleep well, using the skills and knowledge you've gained for years to come!

Take care.

Sleepstation からの回答

2024年8月22日

Hi Fiona,

Thanks for your review. We really appreciate you taking the time to write it as there are many people who will feel exactly like you did — that they've tried everything and there's nowhere left to turn.

By seeing that you were able to put your trust in Sleepstation and saw great improvements after 14 years of insomnia, we hope this might give others the confidence to try our service too.

You're right that it takes effort and commitment but, like you said, it's well worth it! Well done for putting in the work and achieving such great results. We hope you continue to sleep well long into the future!

Take care.

Sleepstation からの回答

2024年8月22日

Hi Stewart,

Thanks for your review. It's great to know that the combination of tools and resources, alongside the support from our sleep coaches has helped you break free from chronic insomnia.

We hope you continue to sleep well using the lifelong skills and knowledge you've gained during the programme.

Take care.

Sleepstation からの回答

2024年8月9日

Hi there,

Thanks for your review. We believe it's really important to work with people who understand sleep and the impact that poor sleep has on your life. Insomnia can be such an isolating experience so it can make a huge difference to work with a team who gets it. We're thrilled that the support you had from our team has made such a difference to the amount of time it takes for you to get to sleep!

We hope you continue to fall asleep easily and effortlessly using the lifelong skills and understanding you've gained during our programme.

Take care.

Sleepstation からの回答

2024年7月29日

Hi Doreen,

Thanks for your review. As you know, sleep and mental health are very closely linked, so it's extremely easy to find yourself stuck in a vicious cycle where anxiety causes your sleep to worsen and this poor sleep heightens your anxiety.

We're so pleased to have helped you break free from this cycle and that you're now feeling much more in control of your worries and your sleep. We hope that the skills, techniques and knowledge that you've learnt along the way will help you enjoy the refreshing sleep you deserve long into the future!

Take care.

Sleepstation からの回答

2024年7月18日

Hi Diana,

Thanks for your review. Shifting work schedules can make getting the sleep you need difficult. Many people think that once they finish shift work their sleep will return to normal, only to find that this isn't the case.

We're so pleased that your personalised plan and the techniques and advice you've had have made such a difference. And, unlike sleep aids or medication for sleep, these are lifelong skills that should continue to be effective for years to come.

Wishing you well and that you continue to have effortless sleep long into the future!

Sleepstation からの回答

2024年7月11日

Hi Elizabeth,

Thanks for your review. It's fantastic to hear that you're sleeping much better now.

We're so pleased that you found our personalised advice and support made such a difference to your perspective on sleep.

We hope you continue to sleep well using the lifelong skills and knowledge you gained during our programme. Don't forget, you still have access to our sleep coaches if you do have any further questions. If you need any extra advice, just log back into your account and send them a message, they'll be happy to help.

Take care.

Sleepstation からの回答

2024年7月10日

Hi there,

Thanks so much for your review. It sounds like you had a really difficult time during those five years of insomnia.

Taking back control of your sleep can take time, as well as commitment and hard work, particularly when there are multiple factors affecting your sleep and causing your sleep problem to continue.

We're really pleased that you put your trust in our programme and stuck with it, ending up with such fantastic improvements to your sleep.

It's great that you've been able to change your entire perspective on sleep and introduce new habits that have made such a difference. And unlike the medications you were keen to avoid and the sleep aids you tried in the past, the effects of this new relationship with sleep should last a lifetime!

You're so right about the impact of insomnia, especially when it comes to your overall health and wellbeing. Now you've gained control over your sleep, we hope you continue to enjoy all the benefits that great sleep brings for years to come!

Take care.