Furniture Design レビュー 

Furniture Design からの回答

2023年12月11日

Dear Kevin Ward,

I am compelled to address the inaccuracies and unfair criticisms in your review. Your depiction of our service and product is not only misleading but also ignores key facts of the situation.

Firstly, the issue was clearly with your broadband setup. Our team identified and rectified the mismatch between your broadband's name and what was displayed on your phone. Despite this, you reverted the changes, causing the same issue to recur. We advised you to consult with your Wi-Fi provider to resolve these discrepancies, but you chose to ignore this advice. The problem was with your Wi-Fi, not our doorbell.

Regarding your comments about our installation work, it’s disheartening to see such disrespect towards our professional efforts. Our team is trained and committed to providing quality service, and mocking their work is unjustified and inappropriate.

As for the €40 charge, this was a direct result of your actions. We clearly stated that any additional visits due to problems not originating from our product would incur a fee. We even offered a full refund if the video doorbell was returned to us, an option you refused, necessitating another visit from our team. Upon collection, we found the device damaged, further evidence of mishandling on your part.

Your claim of false advertising about free installation is completely baseless. The charges applied were for additional services, necessitated by issues entirely out of our product’s scope and responsibility.

I must express my disappointment in how you’ve chosen to handle and portray this situation. Our company stands by the quality of our products and the professionalism of our service. Misrepresenting the scenario to undermine our business is neither fair nor constructive.

Best Regard,
Smart Home Team

Furniture Design からの回答

2023年7月12日

Dear valued customer,

Thank you so much for taking the time to leave us such a positive review on Trustpilot! We're thrilled to hear that the camera on our doorbell exceeded your expectations. We take great pride in providing high-quality products that enhance the security and convenience of your smart home.

We're especially glad to hear that you were impressed with the camera's performance. At Smart Home Ireland, we believe in offering our customers flexibility and choice, ensuring that you can enjoy the full benefits of our products without any additional costs.

Your plan to purchase another doorbell for your parents' home is fantastic news! It's always rewarding to hear that our customers trust us enough to recommend our products to their loved ones. We're confident that your parents will appreciate the enhanced security and peace of mind our doorbell provides.

If you have any questions or need any further assistance, please don't hesitate to reach out to our customer support team. We're here to help!

Thank you once again for your kind words and for choosing Smart Home Ireland. We look forward to serving you and your family in the future.

Best regards,
Smart Home Ireland