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5つ星のうち4の評価

Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you... もっと見る

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5つ星のうち2の評価

Ich habe dieses Mal über Apple Pay 3 Masken zum Sonderpreis bestellt aber weder eine Bestätigungsemail bekommen, noch hat jemand auf meine Nachfrage-EMail reagiert? Das Geld ist aber auf dem Konto a... もっと見る

企業が回答しました

5つ星のうち4の評価

Ordered earplugs but they didn't arrive after almost a month so I had contact with customer support. At first the support wasn't very helpful but at second contact I was helped adequately. Most likel... もっと見る

企業が回答しました

5つ星のうち5の評価

The FFP2 masks are great. Adjustable ear elastics, nose bridge make for a good fit. Not quite as good a shape after washing but that's true of most reuseable masks. Recommended if you want to prote... もっと見る

企業が回答しました

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SmartCover について

当該企業による記述

Shop Best Sellers
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Buy Smartcover
Buy reusable FFP2
Contact Customer Care

About Smartcover

Great solutions to everyday problems. Sleep, travel, study, productivity, and health. We got you covered.
As you continue to choose SmartCover you’ll continue to make a difference in the lives of individuals around the globe. We are conscious of the people and communities they strive to serve and seek to give back in unique and creative ways.


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3.1

まあまあ

TrustScore 5段階評価の3

1145件のレビュー

5つ星
4つ星
3つ星
2つ星
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レビュー依頼の記録がありません

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ネガティブなレビューに回答していません

この企業のTrustpilot 利用方法

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Trustpilot に参加している企業は、インセンティブを提供したり、レビューを非表示にするためにお金を払ったりすることは許可されていません。レビューはレビュアーの個人的な意見で、Trustpilot のものではありません。詳細はこちら

5つ星のうち5の評価

Smart cover is indeed the best.

This was my second purchase from Smart Cover. Last year I bought two masks and found out they are the best masks indeed as light cotton material and glasses do not get very foggy. Now I bought the health bundle. Gummies were shipped separately and got stuck in post. Angelo was very cooperative and made sure that delivery was finally effected. I now bought the FFP2 mask and confirm it's even better than the first one.

I highly recommend this company since their customer service is excellent, good communication and great products.

2021年11月9日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Thank you Sharon for taking the time to leave us a review, I'm glad you're enjoying our masks! It's always great to hear about how happy customers are with their experience. We're so pleased that your first purchase led you back here for another one and we thank you again for sharing your feedback. :)

5つ星のうち5の評価

Very good price for the product and…

Very good price for the product and speedy delivery! Don’t seem to fit quite as well as the last order and prefer them without the nose wire, but they are still very good quality

2021年11月7日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Sharon, Thank you for your review. I'm sorry to hear that the fit isn't quite what you prefer and we'll make sure to pass along your feedback to our design team. I'm glad to hear that you're enjoying our products and look forward to hearing from you again in the future!

5つ星のうち5の評価

Customer service team were excellent we…

Customer service team were excellent we had an issue with a mask had got lost in the post .Angelo in customer service soon sorted it out for me ,my wife and I use the Ffp2 masks and are so comfortable to wear,

2021年11月6日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi John, Thank you for choosing SmartCover and taking the time to review your experience. We're glad that Angelo was able to help with your lost mask issue--we appreciate his hard work in resolving it! Thank you again for sharing your feedback with us and have a great day!

5つ星のうち4の評価

Easy to use website

Easy to use website, although the offers available can be a little misleading at times.
Mask very comfortable to wear and easy to adjust.
One minor gripe - I wish it was a little bigger (for those us who are larger than normal!)

2021年11月5日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi David, Thank you for your review. We're glad to hear that SmartCover is working well for you. We appreciate the feedback on our sizing and will be sure to pass it along to our product development teams. Stay safe and healthy!

5つ星のうち5の評価

Excellent customer support

Very pleased with customer support from Smart Cover. I had a problem with ordering online but this was sorted same day. Excellent service.

2021年11月5日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Thanks for the review Peter! I'm glad to hear you're pleased with our customer support. We strive to provide excellent service and are happy that it's being recognized. Looking forward on hearing from you again soon!

5つ星のうち5の評価

Excellent support & great quality products!

I've been ordering from SmartCover for 2 years now and I absolutely love their products (quality and look). My family and I have been using their masks since the beginning of COVID and never had any issue. On my last order I had a delivery problem, and their customer support (Att: Angelo) was superb. They responded in less than 20min and gave me the address of the postal office the package was located here in Krakow. Thanks team for the excellent support, great quality products, and most importantly, keeping my family safe :)

2021年11月5日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Daniele, Thank you for your review. I'm glad to hear that we were able to help and provide an excellent customer experience! We appreciate the feedback and will make sure Angelo is recognized for his efforts.

We're glad that SmartCover has been a part of your family's COVID journey, thank you for being such a loyal customer! Stay safe and healthy!

5つ星のうち5の評価

Excellent customer service

Just bought a fresh mask from Smartcover. I much prefer washable ones, they are better for the environment, I can keep them clean and anyway I can’t get the paper ones to fit snugly.

My son wears these and recommended them to me. I don’t know if masks do any good but if they do these are as good as any I have tried, and it looks like we will be required to wear them for a while yet. These look good too 😀

There was an issue with the postage charge, but that was quickly resolved with no quibble which gives me confidence to deal with Smartcover again.

2021年10月26日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Helen, thank you for taking the time to review Smartcover! I'm glad your son recommended our masks and that you liked them too. We're sorry about the postage issue but we're happy it was resolved quickly.

We hope this experience will encourage you to shop with us again in the future, as well as refer some friends who might be interested in what we have to offer. Stay safe and healthy!

5つ星のうち5の評価

My masks did not arrive so contacted…

My masks did not arrive so contacted the company and they sorted it out very quickly and I received them 3 days later very impressed by their service. The masks were excellent very pleased with them.

2021年10月25日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Thank you for taking the time to leave a review Linda. We're glad we could help and that you were happy with your masks!

5つ星のうち5の評価

The mask does not get wet and you can…

The mask does not get wet and you can breathe well . I think the newest version is even better.

2021年10月25日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hello Iacovos, thank you this awesome feedback. Feel free to check out our newest version and let us know once you tried it out. Looking forward on hearing from you again soon!

5つ星のうち4の評価

Angelo was very helpful

Angelo was very helpful through the process of buying the old masks

2021年10月25日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Charlotte, we are glad to hear that Angelo was helpful with the purchase of your masks. We're always happy to assist our customers in any way we can!

5つ星のうち5の評価

I have had great customer service from…

I have had great customer service from Smart Cover (Kate and Angelo)
I had only ordered x2 masks as I wanted to see what they were like before I ordered more. Of course they did take a long time to get here due to all the issues that everyone is facing with COVID 19 but when I emailed re my order I had an immediate response and assurance that my order was not lost and on its way.
I also received a follow up email to check that I had received our masks as looked like they had arrived from there end … that was correct masks here being worn very happy they are very comfy and easy to wear not hot and easier to breathe and talk through than any other masks I have purchased.
We are very happy and will definitely be ordering more …. it’s a fact, we will be needing to wear masks for a long time yet, so best to have what works well !!
Thanks so much
Christina

2021年10月24日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hello Cristina, Thank you for your review. I'm glad that our team has been responsive and helpful to you, even during the challenges faced by other businesses due to COVID 19.
I'll be sure to pass along your feedback to our customer service team. Stay safe and healthy!

5つ星のうち5の評価

My order for FFP2 Masks…

My order for FFP2 Masks arrived within two days which was fantastic as I'm off travelling and really wanted these to take with me.
Also had a question on cleaning/ care which Angelo answered by e-mail the same day, great service much appreciated, will certainly order again when need more, many thnx SmartCover

2021年10月24日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Colin, Thank you for your review! We're so happy that we were able to get the items you needed in time and that our customer service team was able to help with any questions.

We appreciate knowing about how much you value SmartCover, and will continue striving to provide excellent products and services. If there's anything we can do for you or if a new product comes out that may be of interest, please feel free to reach out at any time.

5つ星のうち3の評価

Durable but stubborn

I bought 2 one year ago, and they're still useful. But the nose ark is really difficult to bend into a normal shape, to prevent the breath from reaching the glasses. This ark simply doesn't want to be bent!

2021年10月23日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Pascal, we appreciate this review. We're glad you find the mask you purchased a year ago very useful. You might like to check out the new versions we developed this year. Let us know once you tried it out! Looking forward on hearing from you soon. Feel free to send us a message at psn@viceroy.so

5つ星のうち5の評価

Excellent customer service and high-quality products

Have only just received my order so haven't worn the masks yet, but they seem to be really comfortable and effective.
I had several questions during the ordering process and the customer service response I had was outstanding -- really helpful and prompt replies, and I always think that good customer service says a lot about a company.
At one point I suggested that behind-the-head elastic on the masks would be a useful option and they promised to pass that on to their design team, so I am very happy indeed with SmartCover.

2021年10月23日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Nina, Thank you for taking the time to review our products. I am glad that they are comfortable and effective for your needs!

We appreciate your feedback on customer service as well--we always want to make sure we're providing the best possible experience. Stay safe and healthy!

5つ星のうち4の評価

So far, good experience

I've only had my masks for a couple of weeks but have found them to comfortable. My only gripe is that as a glasses wearer it takes a bit of fiddling around to get it to fit so that my glasses do not steam up. Once on all OK. I can't comment on the durability of the nose wire. Hopefully it is as robust as the masks I've had for a few months.

2021年10月21日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Thank you for your feedback John! I'm sorry to hear that you had some difficulty on the fit of the masks. We strive to provide a comfortable experience with SmartCover, and are happy to hear that you have found them so far.

I'll be sure to pass this along to our design team as well, in case there's an opportunity for improvement in the future. Thank you again for taking the time out of your day to share your thoughts with us - it helps us make better products!

5つ星のうち5の評価

EASY PROCESS

I was able to choose the item I wanted easily and the ordering process was simple.

2021年10月21日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Jon, we are happy that you were able to order quickly. Thanks for this awesome review! Stay safe and healthy!

5つ星のうち4の評価

Great mask, poor nose wire.

Have made several purchases of the FFP2 masks and found them comfortable and fairly well sealing however the nose wire breaks after a few weeks and washes which then ruins the seal, especially if you wear glasses. Great mask, let down by a mediocre nose wire design or construction. Should be better constructed for the price.

2021年10月19日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Simon, Thanks for the feedback, I'll be sure to pass your thoughts about the nose wire onto our team. We hope to hear from you again on your next purchase. Stay safe and healthy!

5つ星のうち5の評価

Travelling on the tube

With the furlough scheme now ended, more people are travelling on the London tube. Wearing my Smart Cover FFP2 face mask combined with using the sanitised face mask spray, gives me great piece of mind.
Excellent products and a great company who put customer care first.
When I reported my spray had not arrived, Smart Cover promptly investigated within and sent me two days. well done to this company and sent me a replacement
within a few days.

2021年10月18日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi CJ, thank you for this review. I'm so glad to hear that Smart Cover has been able to provide the protection and peace of mind you need while travelling on public transport. We are looking forward on your next purchase with us. :)

5つ星のうち5の評価

5 Stelle

5 Stelle perchè è un prodotto veramente efficiente, probabilmente il migliore sul mercato nel rapporto qualità/prezzo, senza contare l'efficientissimo servizio di assistenza, veloce, gentile, perfetto.

2021年10月17日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Ciao Biagio, grazie per aver trovato il tempo di recensire SmartCover. Sono contento che ti piaccia e che siamo stati in grado di fornire un servizio eccellente!

Siamo sempre alla ricerca di modi per migliorare i nostri prodotti e servizi. Se c'è qualcosa che vorresti vederci fare diversamente in futuro, fammelo sapere. Apprezziamo il tuo feedback!

5つ星のうち5の評価

Smart Cover masks are in my opinion the…

Smart Cover masks are in my opinion the very best available and not only give maximum protection but are soft and comfortable to wear. In addition they look a smart accessory. Additionally orders are processed quickly and arrived promptly. I certainly recommend this purchase.

2021年10月16日
自発的なレビュー
SmartCover ロゴ

SmartCover からの回答

Hi Customer, Thank you for your review of SmartCover, we're so happy to hear that our masks are meeting your needs. Thank you and stay safe always!

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