Good delivery time and very well packaged. Had a query, sent an email and received a positive and very helpful reply within 90 mins. Couldn't be happier!
レビューはレビュアーの個人的な意見であるため、特定の記載内容を検証することはありません。ただし、ビジネス上の取引が行われたことを確認できた場合、レビューに「確認済み」のラベルを付ける場合があります。詳細はこちら
プラットホームの健全性を維持するため、当社のプラットフォーム上のすべてのレビューは、確認済みか否かにかかわらず、年中無休で稼働する自動ソフトウェアによって審査されています。このテクノロジーは、本当の経験に基づいていないレビューなど、ガイドラインに違反するコンテンツを特定し、削除するよう設計されています。ただし、すべてを検知できるわけではありませんので、お気づきの点がございましたら、どうぞお知らせください。詳細はこちら
レビュアーのコメントを見てみましょう
Fantastic retailer, much cheaper than most others, especially with the delivery and 5+ books discounts. Decent range of books, especially with a lot of obscure or less popular titles. Quick dispatch.... もっと見る
I ordered books on 8th September and they have still not arrived. I have contacted Smeikal and there reply indicated where the books would be delivered but not when. I contacted Yodel and received the... もっと見る
Maybe I should wait a bit longer for my purchase but I haven’t received an email saying when it will be delivered. I have emailed twice this morning but so far no reply. It has been four days since th... もっと見る
企業情報
当該企業による記述
Welcome to SmeikalBooks, your friendly independent online bookstore dedicated to making reading affordable and enjoyable. With our expansive catalogue, you'll find everything from thrilling mysteries and heartwarming romances to enlightening non-fiction and magical children's books. We cater to all ages and interests, ensuring there's something for everyone. We pride ourselves on offering unbeatable prices, with discounts of up to 40% off regular retail prices. Plus, we offer free shipping on all orders over £15, so you can indulge in your love for books without worrying about extra costs. As passionate book lovers, we're committed to providing a seamless shopping experience. Our team works tirelessly to keep our collection diverse and up-to-date, and our customer service is always here to help. By choosing SmeikalBooks, you're not just buying books; you're supporting an independent store that values its customers and the literary community. Explore our website, sign up for our newsletter for exclusive discounts, and follow us on social media to join our vibrant community of book lovers. Thank you for choosing SmeikalBooks. We look forward to being a part of your reading journey! Happy reading!
連絡先
最近のレビュー依頼の記録はありません
この企業は最近、顧客にレビューを依頼していないため、レビューが全体の意見を反映していない可能性があります。
ネガティブなレビューに回答していません
この企業のTrustpilot 利用方法
レビューや評価の取得方法、スコアリング、モデレーションのプロセスについて確認する。
Undelivered item
I ordered a book as part of a birthday present it's been nearly 2 weeks and I've received nothing even though they said it has been dispatched but yodel say it's still with sender I have emailed them twice with no reply which is not acceptable I wont be using this company again and wont recommend it to anyone
I bought a couple of book from this…
I bought a couple of book from this website as it was the cheapest I could find them. Books were in perfect condition and delivery was on time. Very pleased and would use again.
Ordered a number of books of which one…
Ordered a number of books of which one was missing. I emailed twice with no response but was relieved to receive the missing book. HOWEVER, I have seen tonight I have been charged a second time plus postage for the book. Not happy.
Incomplete order
*Update: order has been rectified.*At present this is 1 star rating unless rectified!!!! Order came of 4 books but 1 was a set of 3 with 1 missing and a book for a 5 year old!!! Have emailed the day I got my order and no response. Just emailed again and shall await yet any response if not now means I have to purchase the set elsewhere!!!! Not happy!!!!!
Great customer service
I ordered a book for my granddaughter's Xmas present. According to the courier, Yodel, it was delivered. According to me, I couldn't find it, neither did Yodel bother to send me a photo of whatever corner of Hell they'd delivered it to. Mind you, I was messaging a chatbot because hey, a human being would have been too much trouble for Yodel.
I reported this to Smeikalbooks today and they have already arranged to send me a replacement. I can't speak too highly of their service and customer care. They were brilliant: attentive and responsive to their customers, and most important, human rather than chatbot.
I have suggested they get another courier company though ...
Good feedback
I complain about delivery but the fault was with the delivery company. Book received and they came back to apologise. Also my family didn’t tell me it had arrived! Sorry
I placed my order on 14th of September…
I placed my order on 14th of September and today I received them. It was a pack of 4 and I am very happy to have been able to buy them at the low price they advertised them at.
The confirmation for my order was prompt and I was notified when the delivery will be made. Everything ran smoothly and I could not be happier.
Thank you.
Great
Just purchased 15 discounted books. One was missing from the first delivery, but the mistake was very quickly rectified. All books were received in great condition.
Don’t order from this website!!
Don’t order from this website!!!
First of all they missed a book from my order. I emailed about the missing book and never received a response from them. Days later I randomly get the missing book, only for it to not be the book I ordered.
No customer service whatsoever.
Messed Up My First Order But Has Corrected Mistake
I discovered Smeikal Books by chance when trying to find a particular title which they had for the lowest price I could find. They were also running a rather inviting 50% off sale on many titles at the same time, so I ended up buying four books from them.
Unfortunately, my first order with the company did not go smoothly. Somehow, someone at the company messed up and only shipped half of my order out to me.
So not the best first impression.
Credit where credit is due though, the company were quick to acknowledge the mistake and rectify the issue. I now have all the books I bought in my possession.
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