SMG Housing レビュー 38

Terrible experience, one of the worst agencies I have ever dealt with.
The condition of the apartment was awful: very old and extremely dirty, especially the common areas. The agency never cared about ensuring that previous tenants kept them clean, yet they still charge you €125. On top of that, they force you to buy a so-called “welcome package” for €500 which only includes bed sheets, one pot, and a pan — absolutely unfair pricing. They tried to make me pay for damages in the room that were already there when I arrived, and they have withheld my deposit for three months without returning the full amount or providing any justification for why it was not refunded in full.
I strongly advise against this agency, as they are scammers who take advantage mainly of international students due to the lack of support and information we face in such situations.
Zeer slechte ervaring, een van de slechtste bureaus die ik ooit heb meegemaakt.
De staat van het appartement was verschrikkelijk: erg oud en erg vies, vooral de gemeenschappelijke ruimtes. Het bureau heeft er nooit voor gezorgd dat de vorige huurders deze schoon hielden, en toch rekenen ze je €125 aan. Bovendien verplichten ze je om een zogenaamd “welkomstpakket” van €500 te kopen dat alleen lakens, een pan en een koekenpan bevat — absoluut geen eerlijke prijs. Ze probeerden mij te laten betalen voor schade in de kamer die er al was toen ik aankwam, en ze hebben mijn borg drie maanden lang ingehouden zonder het volledige bedrag terug te betalen of uit te leggen waarom het niet volledig werd teruggestort.
Ik raad dit bureau ten zeerste af: ze zijn oplichters die vooral internationale studenten uitbuiten vanwege het gebrek aan steun en informatie in dit soort situaties.

This is the most worst experience I ever have living in a house. I lived in this group‘s house for the last four years. I recently just moved out my ceiling in my hallway and my ceiling, and my sunroom fell in. I reached out multiple times for someone to come and fix it. A lady told me that she was gonna put in a work order and never happened. My sink in my kitchen was messed up since the time I moved in it was supposed to fix it never happened. They also charge me back in February $500 over the month of December for they said that they never charge me for trash pick up so they made me pay $500 on top of my rent because they said they never Charge me for the trash pick up then a guy was supposed to come out and fix the windows in my kitchen because they had nailed all the windows in my kitchen basically shut it’s been like that since we moved it. I just got a letter from them saying that I owe $7000 for painting and patching which is Ridiculous and then they try to charge me 2500 for cleanup which is I cleaned the house completely out I have videos I have pictures. I reached out multiple times for someone to email me back or call me back or text me back and they harass you if you’re late on your Randall threaten you with evictions if you don’t, you know it’s the most craziest experience I ever had. I do not recommend this group obtaining one. They never tell you. Who’s the owner. Is you try to call try to get in contact with the owner. They never say anything not trying to charge me and now the house that I moved out of it’s up for sale which is it needs to be demolished. It does not even need to be up for rent. They never fixed the roof so when my roof caved in it was because all the rain and the rain damage from the roof so all that water sat there and it finally came in. I can go on and on about the horrible experience I had in this house, but I want to give this message to someone who can probably use it. please do not rent from them. Find somebody else this is not what you wanna put yourself through because it is not worth it and it’s right now I’m going through so much with these people. I’m just ready to get rid of them.

A group including myself tried renting out an apartment via Roomplaza, and unfortunately several times we had people pull out of the deal last-minute. SMG was always quick to respond, provide help, guide us through the contract, and resend the contract (multiple times). Many thanks to their team for helping a group of first year students find housing in the Netherlands!

Terrible job. Terrible property, unlivable. Not sending representative pictures of the property. Not allowing students to view the property before signing. No service to fix or clean the space.

Tim was very helpful, always responded quickly and helped me to find a nice stay in Valencia. Definitely recommended!

Hele goeie communicatie en behulpzaam personeel

Good and professional service

This company is a complete scam. SMG charged my daughter & her roommates €1200 for final cleaning of an apartment which was handed over CLEAN. This price is totally unrealistic and excessive. They simply took advantage of their ability to charge whatever fictitious amounts they (and your chosen cleaning partners) can manage and justify, in order to deduct as much as possible from the security deposit. A fair price could have been €2-400. All requests for consideration for a more fair price were ignored.

good service and attitude, high efficiency and good quality

My window is still broken from the August to November. Now the winter is coming. I don’t konw how long is their ‘two weeks’.

In general I have been disappointed in the service. It is over 2 months into our stay at our house and only now has almost every concern that was raised at the start of the stay been addressed. The amount of rent does not at all reflect the condition of the house which in my opinion needs to be refurbished before you undergo another rent period as I would not recommend this place to someone I know. In comparison to other homes with better location and amenities, the rent does not even compare to ours which is disappointing as I feel that it is taking advantage of international students who are struggling to find accommodation. I think that there needs to be a in person inspection with one of the tenants upon arrival since the state of the house was appalling and should have not been put on us to go through the process of contacting you frequently to try get help. More effort from your side would have been appreciated.

Pay attention before signing a rental contract with SMG Housing! They offer Short Stay (Huur naar zijn aard van korte duur) contracts for (International) students (and other people?) which is against the law.
A Short Stay contract limits the right of the tenant while he should be protected by the rental law (huurrecht).
By offering a Short Stay contract they can escape the price check (Huurprijscheck) so a much higher rent can be asked. This could be 2x the official allowed rental fee.
Either SMG-Housing is not aware of the rental law or they do it on purpose to make more money.

It took 5 months to react by SMG Housing. Legal advice following my 1st review (november 2024) has made it clear that SMG Housing is acting outside the law.

The communication was fast, and instructions were clear.

1- gave me the wrong owner name, making me loose my registration appointment and had to convice them for HALF an hour to give me the right one
2- wanted me to get the keys in amsterdam when they had never told me neither me nor my roomates that we had to do that, FOUR days before we moved in. Took hours to convice them of another option
3- payed the cleaning fee, expensive, and my room and the bathroom was DISGUSTING.
4- the lamp from my room was broken and they did not repair it.
5- emailed you about this and you never answered.
start doing your f-ing job

Great help!

SMG Housing helped me in securing a room for a year! A very trustworthy company in finding a room!

I recently rented an apartment in The Hague through SMG-Housing, and I couldn’t be happier with my experience. From the start, their team was incredibly professional and attentive, guiding me through the entire rental process with ease.

They took the time to understand my needs and preferences, presenting me with options that perfectly matched what I was looking for. The communication was always clear and prompt, which made everything seamless.

The apartment itself is wonderful, and I truly appreciate the effort they put into ensuring everything was in great condition before my move-in. They were always available for any questions or concerns I had during my stay.

I highly recommend SMG-Housing to anyone looking for a reliable and friendly housing agent in The Hague. They made my experience enjoyable and stress-free!

Service was top!